@roxygal21 I completely understand wanting to lower your monthly costs. Let's see what discounts we can find for you! Please send us a DM so that we can get started.
@mevolkan Oh, I see that now. My bad! Can you shoot us a DM here real quick? I want to get that email address taken off your account safely so we can keep all the private info locked down.
@mevolkan Hi there! I'm sorry to hear you're having issues redeeming your loyalty points. Allow us to handle this for you and make sure you can use those perks on your account. Kindly send us a DM here so we can take a look into your account.
@Bear0678 We’re here to help you find that perfect balance between a low bill and staying connected to the people who matter most! If you need assistance, please DM us on our social media platforms.
@Bear0678 Hi, Collier. We hear you, and we definitely don't want you to feel like you’re being "punished" for being budget-conscious. Saving money is a smart move, but we understand how frustrating it is when the features you rely on suddenly disappear.
@Triciat1fl Hi! We are truly sorry to hear that you have had this kind of experience with our services. This is truly not what we aim to provide you, that is why, we have sent you a DM to better assist you. We will find the best solution for this matter. Please check your inbox. Thanks!
@fabvled Hi there, we’re incredibly sorry for the frustration and the wait. We definitely want to get this sorted out so you can get your Number Transfer Pin (NTP) without further delay.
Please send us a DM here for us to send you the NTP. Thanks!
@Lonestar_sky I understand this is frustrating, and I appreciate your feedback. Our mobile site is intended to be user-friendly, so I'm sorry it's not meeting your expectations. To best assist you, please send us a DM. we will be happy to help you.
@nke2016 This is disappointing to hear, and I sincerely apologize for the hang-up. We value your two years with us and want to ensure you get the upgrade you're looking for. We want to make this right immediately.
@phuckyoweedx Hello! We'd love to help with any issues you may have. Could you send us a direct message on one of our social media channels with the details so we can help you? Thank you!
@Guiding_light12 Hello! Thank you for contacting us. We are constantly striving to improve our services, and your feedback is very valuable to us. Please check your inbox; we have contacted you to provide further assistance.
@Jeremy_R239 We're sorry for the mix-up! Those messages are sent out automatically, and while many of our lucky customers do get to snag the discount, it turns out this specific offer wasn't available for your account type this time around.
@dmdanieldope_ We hear you, and we apologize for the hassle regarding your extension. We want to make this right. Please send us a direct message so we can review what happened and see better options available for you. Thanks for being a valued customer. We’re here to help!
@sanctity_of Hello! We'd love to help with any issues you may have. Could you send us a direct message on one of our social media channels with the details, so we can help you? Thank you!
@sanctity_of To resolve this right now and prevent any further issues, we can initiate a secure process to confirm your exact Account Number and PIN. Please send us a direct message so we can immediately supply you with the required information to complete your port.