Shari Gilg

[Shari Gilg @SKGilg]

@Wayfair The FOURTH replacement set of coupes you have replaced for the gift I sent my friends in May IS STILL WRONG. They now have 24 green coupes that came in boxes marked cobalt blue. Are we just supposed to stop trying to get what I ordered?? RIDICULOUS!!!!!!!!!!!!!!

[Shari Gilg @SKGilg]

@Wayfair Like I have online 3 times??????

[Shari Gilg @SKGilg]

@Wayfair How about you FINALLY send the right color coupes I ordered as a gift for my friends. Is the FOURTH time the charm????????????? Terrible experience!!!!!!! Can someone please find the BLUE ones I ordered and quit sending GREEN???????!!!!!!!!!!!!

[Carolina Hurricanes @Canes]

JAKE GUENTZEL IS A CAROLINA HURRICANE

[Shari Gilg @SKGilg]

@VerizonSupport Michelle - been on the phone today again with you all for 10 hours trying to resolve. I’m going to bed. Can’t believe tomorrow is Day 9 and still have no service. This is INCOMPREHENSIBLE.

[Shari Gilg @SKGilg]

@TMobileHelp @TMobile @VerizonSupport @Verizon Just finished Day 8 with 10 HOURS on the phone today. 1 of 3 lines restored today. 2 more STILL NO SERVICE. What is it going to take to fix this to resolution? BEYOND RIDICULOUS!!!!

[Shari Gilg @SKGilg]

@TMobileHelp Your last response was last night Leon was going off shift. What responses do you want me to see? That your social media team wants it to look like you are invested in a resolution? I’m going to bed.

[Shari Gilg @SKGilg]

@TMobileHelp Didn’t hear from ANY of you today. Called and talked with 5 different people on the 800 number.

[Shari Gilg @SKGilg]

@TMobileHelp @TMobile @TMobileCFO @MikeSievert My husband was just transferred from Leon to Ann and starting over. AGAIN. Can ANYONE else see how impossible this is? Guess we go to the FCC tomorrow. NO ONE CAN HELP US.

[Shari Gilg @SKGilg]

After six hours on the phone today which is Day 7 speaking to every department imaginable @TMobileHelp @TMobile @TMobileCFO @MikeSievert WE STILL DON’T HAVE A RESOLUTION. How long will you let this go on? NO call back numbers for ANYONE. No case managers to problem solve. HELP!!!

[Shari Gilg @SKGilg]

@TMobileCFO @TMobileHelp @TMobile @MikeSievert Transferred again. And she can’t help as she’s going into a meeting. SERIOUSLY????

[Shari Gilg @SKGilg]

@TMobileHelp I NEVER LEAVE THE DM

[Shari Gilg @SKGilg]

@TMobileHelp @MikeSievert Been on the DM for 3 more hours today and now getting transferred. IS THERE ANYONE WHO CAN HELP ME????????? TODAY. We do not have 9 hours every day to call or DM.

[Shari Gilg @SKGilg]

@TMobileHelp 3 of our 5 phone lines have NO SERVICE so believe me we’d LOVE to take call!!! My husband is the only one home that has a working phone and he’s on it.

[Shari Gilg @SKGilg]

@TMobileHelp @MikeSievert I speak to someone new every few hours and start over with our whole issue. Every day. Can you see how this isn’t working Kyle? Does anyone have a phone number you can call and work through something from start to finish??? Does @MikeSievert have a direct line.

[Shari Gilg @SKGilg]

Have talked to a minimum of 30 employees. Can one SMART person stay on this and HELP US RESOLVE THIS?????!!!!!!!

[Shari Gilg @SKGilg]

@TMobileHelp @TMobile @TMobileCFO @MikeSievert Going to be one week tomorrow since I’ve had service. There are two tickets open. I BEG SOMEONE TO HELP ME SAVE OUR NUMBERS!!!!!!!!!

[Shari Gilg @SKGilg]

@TMobileHelp @MikeSievert

[Shari Gilg @SKGilg]

@TMobileHelp Ate dinner. Now ready to get back to a RESOLUTION! Please reactivate those 3 phone numbers!!

[Shari Gilg @SKGilg]

@TMobileHelp @MikeSievert But no one is available to help tonight.

[Shari Gilg @SKGilg]

@TMobileHelp We did get back on but no one can help tonight.