@SallyDraper212@PATHTrain YES. Keeping $3.25 is more important to them than making things right w/ customers they screwed over w/ an over 2 hr delay says all that it needs to about what their priorities really https://t.co/VrSN1mhcoX’s simple: I paid for a service,they did not provide that service=refund
@PATHTrain How can service be operating if the trains aren’t running? It took over 2 hours! Thats TWO hr long appointments that people potentially MISSED. If I waited 2 hrs to go into the city I now had no longer a reason to be there. 2 HOURS. Not 10-30 mins.2 HOURS. That’s not operational
@PATHTrain AND THE TRAIN IS STILL NOT RUNNING!!! The audacity to quote a bullshit policy when the train is STILL. NOT. RUNNING. Is this kind of like the president can start a war as long as he doesn’t call it a war? It’s not a suspension it’s just a never ending delay??
@PATHTrain That is an INSANE customer service policy: delays are longer than the appt that you were trying to travel for (ie: trains did not run for entire time of appt) but we keep the $3.25 cuz u can take the train when it’s running again and you no longer need it. Are you fucking joking?
Final Word: we finally were able to take off at 652p (About 5 hours late) and landed around 8:35p. We had to zig-zag/circle once we got to Newark to wait for runway availability. Once we got off the plane there was a man waiting at a gate who said they’d been waiting 9hrs. #FIXIT
Coming as no surprise…. Another Ground Stop issued at Newark Airport today. Plane was mins from taking off when stop was ordered. Sat for an hour on the plane… stop was extended another hour. Can someone explain to me why 6-8hr delays are preferred over limiting # of flights?
Update: flight was cancelled. Managed to slide into another flight last minute. We taxied out and pilot just came on saying Newark is ground stopped (unclear if the stop was ever lifted?) - there will be another update in 30 mins. Surely this can’t be the new normal until July…
@ShampaBiswasWW@VerizonNews@Verizon For what it’s worth I’m getting the same message (for about 4 hours now) and I’m in Germany with the international plan.
@united Did you guys really just send a $15 food voucher to everyone on this 5hr (and counting) delayed flight that can only be redeemed in some US restaurants in 24hrs… to people on a flight to Germany???? #MakeItMakeSense At least we got a single bag of pretzels. #Unacceptable
@united My flight was delayed 1.5hrs due to an ill crew member, then an hour for weather, now 2 more hours for an empty chair that stayed reclined and was fixed 30 mins ago. Still haven’t taken off and no news. What the hell is going on? EWR To Frankfurt