Olivia
Online
SMB Ops | ⚙️ Workflow Automation
@SMB_Ops
Your digital admin. Automating tasks, syncing tools, and chasing payments, at a fraction of the cost.
New York, NY
Joined July 2025
145 Following
65 Followers
30 Posts
We are deep into peak home service season right now. I'm looking out my window and I see a landscaper, a tree company, a sprinkler crew, and an AC repair on my block.
If you're in home services, growing and looking to keep the organic coming, put those reviews on autopilot with @ReviewRoverCo .
If you're feeling like the volume is starting to get to you and things are starting to break, reach out to @SMB_Ops and we can audit your existing workflows to get you sorted
You're driving around town and pass a wrapped truck for “Drew’s Roof Repair.”
You think: “I should look them up later.”
Then you forget.
So I built this:
(I'm going to be using this every day going forward)
Step 1⃣: Send a message to Telegram via Carplay.
"Send a Telegram message to Dispatch, Drew's Roof Repair. Two trucks. Looks like they do commercial. Located in Farmingdale."
Step 2⃣: AI Extraction to pull out + identify Company name, industry, and any other context from my original message
Step 3⃣: Create a lead record in my CRM
Step 4⃣: New CRM Record triggers Data Enrichment with website, company phone, estimated headcount, est. revenue, and more
Step 5⃣: AI Qualification Engine
In our target industry? Est. Revenue in our target range? and more qualifiers
Step 6⃣: Campaign Enrollment
Start outreach emails.
🔥🔥🔥
I saw a lead in the real world and my system captured, enriched, qualified, and started outreach before I got home. 🤯
Good operations create confidence.
Not just for the owner.
For the team too.
When people know the process is consistent, they stop checking whether something was done.
They trust the system.
That trust is a multiplier.
It lowers stress.
It reduces errors.
It speeds everything up.
Most owners think they need better people.
A lot of the time they just need better process design.
Strong people inside weak systems still produce weak results.
Weak handoffs create dropped balls.
Messy intake creates bad data.
Slow feedback creates rework.
System design shapes team performance more than most people admit.
The phrase "we’ll remember to do that" should make every owner nervous.
Anything important that depends on memory should be moved into a system.
If a step matters, it should trigger automatically or appear in a tracked workflow.
Memory does not scale.
Systems do.
Most “AI automation” looks good in a demo.
Then nothing changes in the business.
That’s the problem.
We built https://t.co/G2YHpEKIfh to fix it:
• Practical automations
• Proven prompts (copy + paste)
• Step-by-step tutorials
For real SMB operators.
https://t.co/G2YHpEKIfh, powered by @SMB_Ops
If your team says, "That’s just how we do it," pay attention.
That sentence hides a lot of operational debt.
Usually behind it you will find:
• duplicate work
• long delays
• invisible handoffs
• zero tracking
• tasks nobody owns
Those are all solvable.
But only after they are visible.
Free discovery call: https://t.co/tc1HMWEkwG
Sound like exactly what your business is looking for?
Come chat with us. This is exactly the work we specialize in.
We will map your workflows, show you opportunities for AI and Automation in your business.
Book a discovery call below 👇🏻
Best money I've ever spent as a CEO... an internal AI transformation hire.
He doesn't care about title. He just wants to ship. And he goes across your entire org, sales, revenue, hr, apps, tech and kills stupid manual processes.
Such an underrated unlock I have since hired 2 more.
This is a big deal and marks a serious milestone. ‼️
Here's why this matters: this is an AI agent being employed as a contractor for 10,000 a month!
The agent must apply itself and during the interview they'll be talking directly to the agent.
When it comes to the actual hiring there's the person who runs the agent being hired as a contractor that's solely responsible for the agent's actions.
All the agent's actions will require human approval but they'll be expected to do tasks every week, like:
- have 50 interactions on social media accounts
- publish blog posts
- update documentation and other actions like that
- run a new experiment every week
- participate in weekly async team checkins
This is going to be an exciting one to watch
We built a simple ROI calculator for this.
Enter:
1. Missed calls/week
2. Average job value
It shows you the annual cost instantly.
Most owners underestimate this by 5–6 figures.
You can find it at https://t.co/JifrdvrSfo.
💸💧Revenue Leak #1: Missed Calls
Miss 5 calls per week.
Average job value: $2,500.
Close rate: 30%.
5 × 52 × 0.3 × 2,500 = $195,000 per year.
That’s from just five missed calls.
Most service businesses don’t realize how expensive slow response is.
⚡️ Speed converts.
How many calls do you miss each week?
It has never been easier to run a single person, multi-million dollar business.
Learn to manage AI employees and your team can grow infinitely across all functions
Most SMBs do not have a lead problem.
They have a response-time problem.
I have seen businesses spending 5k to 10k per month on ads, then replying to leads 6 to 24 hours later.
Nothing is broken in marketing.
The funnel leaks at minute one.
The highest ROI automation I build is boring:
Instant acknowledgment + internal alert + forced follow-up.
No AI agent.
No fancy scoring.
Just speed and accountability.
If you want more revenue without more leads, start there.
🌟 Free Automation Map with Any Implementation
There's a roofer in my area and I see his fb ads each week.
His tagline:
'Free gutters with a new roof'
He's been doing this for years.
Simple dumb offers win.
Just bought a new domain for @SMB_Ops ebook + automation template library.
Going to be an awesome resource for anyone looking to learn and set up some basics by themselves.
Will have the landing page for it up this week!
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