SOCAP Australia

Providing training, networking & best practice information for those in complaints handling and dispute resolution.

[SOCAP Australia @SOCAPOz]

Is Unreasonable Complainant Conduct taking a toll on you? - https://t.co/naEsTquvPm

[SOCAP Australia @SOCAPOz]

Refresh your skills to confidently deal with anger, threats, hostility and aggression - https://t.co/bz4Bn1Ekzc

[SOCAP Australia @SOCAPOz]

SOCAP Symposium 2022 - Program launched today - https://t.co/dxHymQjPWK

[SOCAP Australia @SOCAPOz]

Prevent or Minimise Unreasonable Conduct - https://t.co/0gPBmavdy7

[SOCAP Australia @SOCAPOz]

De-escalating the Agitated Caller for Complaint Handlers - https://t.co/qcgctaLGBy

[SOCAP Australia @SOCAPOz]

Influencing & Energising Service Staff - 9 May - https://t.co/E1hAWkWKfd

[SOCAP Australia @SOCAPOz]

2022 SOCAP Australia International Symposium Super Early Bird Member Offer – Tickets Now on Sale - https://t.co/RL1Ekx5i6P

[SOCAP Australia @SOCAPOz]

Conflict Intelligence® + Mediation Skills Masterclass - Book now - https://t.co/YHb0UCHgP9

[SOCAP Australia @SOCAPOz]

Influencing & Energising Service Staff - 9 May - https://t.co/BeCUhZ5fJi

[SOCAP Australia @SOCAPOz]

Book now - Complainants in Crisis – IDR/EDR Training - 23 March - https://t.co/hCqnHtgSm9

[SOCAP Australia @SOCAPOz]

Essential leader training on Conflict Intelligence - https://t.co/ZdxYsHSorg

[SOCAP Australia @SOCAPOz]

Perception of Fairness – Seminar - https://t.co/4I9PvOWA3q

[SOCAP Australia @SOCAPOz]

Develop and maintain resilience to support customers and create healthy boundaries - https://t.co/zpdA0R5oNI

[SOCAP Australia @SOCAPOz]

Perception of Fairness – Seminar - https://t.co/kOV0HJU96T

[SOCAP Australia @SOCAPOz]

NEW PROGRAM - Complainants in Crisis – IDR/EDR Training - 23 March - https://t.co/2zf3ZZosAP

[SOCAP Australia @SOCAPOz]

Essential 101 training for service professionals - https://t.co/CXi0Cn8HkY

[SOCAP Australia @SOCAPOz]

De-escalating the Agitated Caller for Complaint Handlers - https://t.co/DbFvBH6xBk

[SOCAP Australia @SOCAPOz]

New Course - Introduction to Root Cause Analysis - https://t.co/6t9bKYlntn

[SOCAP Australia @SOCAPOz]

Happy New Year – we are back! - https://t.co/gGPhNGSlhk

[SOCAP Australia @SOCAPOz]

Book now - SOCAP Certification Alumni Event - https://t.co/ai5ACVCYSZ