Scott Schoeneman

Professional Theme Park Adult

[Scott Schoeneman @SSchoenemanYT]

@snapchatsupport If I may please get a real person to review these and try to assist, I’m about to lose complete faith

[Scott Schoeneman @SSchoenemanYT]

@snapchatsupport Please, stop with the automated response. If there is any real human that can see this and is able to truly assist. I’d appreciate anything at this point, I’m going insane attempting to resolve this. It shouldn’t be this difficult to appeal a ban.

[Scott Schoeneman @SSchoenemanYT]

@snapchatsupport The issue is you’re not helping, you’ve stopped helping. Everywhere I’ve turned either the bot shuts me down or someone says they can’t help me over the DMs

I really just want someone from Safety & Trust at this point to respond and help me to whatever degree they can.

[Scott Schoeneman @SSchoenemanYT]

@snapchatsupport Please, I’ve reached out to the bot in the DMs, it no longer responds to me. I am asking for a real human who can help at this point, not someone who’ll send me back to the ZenDesk page. I’m begging at this point

[Scott Schoeneman @SSchoenemanYT]

@snapchatsupport The thing is I have, and not one person is responding, and the bot has stopped responding to my requests for assistance as well.

[Scott Schoeneman @SSchoenemanYT]

@snapchatsupport I believe my account was permanently locked in error. And I’m hoping that someone can reach out and attempt to assist.

[Scott Schoeneman @SSchoenemanYT]

@snapchatsupport if anyone is even looking at these I would very much like to talk to anyone that isn’t an AI that is willing to help.

[Scott Schoeneman @SSchoenemanYT]

@snapchatsupport Again, per previous screenshots you’ve stopped answering my DMs, so there’s no point in messaging you

[Scott Schoeneman @SSchoenemanYT]

@snapchatsupport How about you get me a real human that’s willing to help

[Scott Schoeneman @SSchoenemanYT]

@snapchatsupport 52 minutes ago by the way

[Scott Schoeneman @SSchoenemanYT]

@snapchatsupport Are you actually joking me right now, I send screenshots and I still cannot get a person to respond to me

[Scott Schoeneman @SSchoenemanYT]

@snapchatsupport The issue is I have, repeatedly today. You started ignoring me, just because I’m asking for a manual review of my ban that was issued without any prior moderation history or action on my account

[Scott Schoeneman @SSchoenemanYT]

@snapchatsupport Just for the record, if you keep trying to get answers, they disable your ability to access the chat with the bot even.

[Scott Schoeneman @SSchoenemanYT]

@snapchatsupport going to try this one more time, my account was locked on October 6th as part of a mass ban due to a phantom “community guidelines” violation without warning. No moderation history had been taken prior to this per your online account page.

[Scott Schoeneman @SSchoenemanYT]

@marrymepayne_ @brianczech1 Do you have a contact for the rep?

[Scott Schoeneman @SSchoenemanYT]

Does anyone have a direct contact to a @Snapchat employee, this account locking glitch is a problem and the refusal to escalate by @snapchatsupport’s AI is the worst support I’ve ever received from a company

[Scott Schoeneman @SSchoenemanYT]

@snapchatsupport I’ve done this and I am not receiving any response

[Scott Schoeneman @SSchoenemanYT]

@snapchatsupport Live representative

[Scott Schoeneman @SSchoenemanYT]

@snapchatsupport Can you have a real person respond to the DMs I’ve sent to the account?

[Scott Schoeneman @SSchoenemanYT]

@snapchatsupport I have, multiple times.