ServiceMax Support

Our mission is to help you get the maximum value out of your ServiceMax investment - every time you use our application.

[ServiceMax Support @SVMXSupport]

Completed: The scheduled maintenance has been completed. https://t.co/zHHVrBCy5D

[ServiceMax Support @SVMXSupport]

Scheduled (Oct 17, 2026, 04:00 UTC): Maintenance will begin as scheduled in 60 minutes. https://t.co/wz3XZxdk5T

[ServiceMax Support @SVMXSupport]

In Progress: Scheduled maintenance is currently in progress. We will provide updates as necessary. https://t.co/I5QJzGoLYR

[ServiceMax Support @SVMXSupport]

Scheduled (Nov 21, 2026, 05:00 UTC): Please be advised that ServiceMax will be performing scheduled infrastructure maintenance for Service Board on Friday, 21st Nov 2026 5AM - 2PM UTC. Service Board Sandbox tenants are expected to be … https://t.co/qUvZ1WWp7H

[ServiceMax Support @SVMXSupport]

Scheduled (Nov 17, 2026, 10:00 UTC): Please be advised that ServiceMax will be performing scheduled infrastructure maintenance for Service Board on Tuesday, 17th Nov 2026. Service Board Sandbox tenants are expected to be unavailable f… https://t.co/QUE16DOVqN

[ServiceMax Support @SVMXSupport]

Completed: The scheduled maintenance has been completed. https://t.co/RXJsvVZklJ

[ServiceMax Support @SVMXSupport]

Scheduled (Oct 10, 2026, 01:00 UTC): Maintenance will begin as scheduled in 60 minutes. https://t.co/v74c6yedeC

[ServiceMax Support @SVMXSupport]

In Progress: Scheduled maintenance is currently in progress. We will provide updates as necessary. https://t.co/Sx51PI1sWw

[ServiceMax Support @SVMXSupport]

Completed: The scheduled maintenance has been completed. https://t.co/SBJ2iJoE00

[ServiceMax Support @SVMXSupport]

Scheduled (Oct 10, 2026, 00:00 UTC): Maintenance will begin as scheduled in 60 minutes. https://t.co/ZnqaaatvFQ

[ServiceMax Support @SVMXSupport]

In Progress: Scheduled maintenance is currently in progress. We will provide updates as necessary. https://t.co/0rlOSXNIaj

[ServiceMax Support @SVMXSupport]

Scheduled (Oct 30, 2026, 15:00 UTC): Please be advised that ServiceMax will be conducting a scheduled maintenance on the Zinc infrastructure on Friday, October 30th, between 3pm to 4pm UTC. During this period, the Zinc app will remain… https://t.co/nSrCi51xkU

[ServiceMax Support @SVMXSupport]

Completed: The scheduled maintenance has been completed. https://t.co/uwHYuk6D9i

[ServiceMax Support @SVMXSupport]

Scheduled (Feb 14, 2026, 01:00 UTC): Please be advised that ServiceMax will be performing scheduled infrastructure maintenance for Service Board on Saturday February 14. Service Board Sandbox tenants are expected to be unavailable for… https://t.co/Wxr8psEqvp

[ServiceMax Support @SVMXSupport]

In Progress: Scheduled maintenance is currently in progress. We will provide updates as necessary. https://t.co/iJWvLdpVmX

[ServiceMax Support @SVMXSupport]

Monitoring: The service disruption has been addressed by AWS and we will continue to monitor to ensure full service recovery. We expect to provide another update in 1 hour or as soon as more information becomes available. https://t.co/otghzK4imG

[ServiceMax Support @SVMXSupport]

Investigating: We are experiencing an intermittent Sync Gateway service disruption. Our engineering team is investigating the issue and an update will be provided in 60 minutes or sooner if we have more information. https://t.co/MY6KiseXxK

[ServiceMax Support @SVMXSupport]

Identified: We are currently experiencing intermittent service disruptions affecting Sync Gateway and PTC Asset 360 due to an ongoing issue with AWS. Our engineering team is actively collaborating with AWS Support, and we will provide… https://t.co/muK5df7uIj

[ServiceMax Support @SVMXSupport]

Scheduled (Mar 8, 2026, 02:00 UTC): Please be advised that ServiceMax will be performing scheduled Push Upgrade for Service Board on Sunday, March 8th, 2026, between 2 AM to 5 AM GMT hours. Service Board Production and Sandbox tenants… https://t.co/l6p1VyzmHN