SWR Help

Our team provides 24/7 travel updates from across the SWR network.
Questions? Simply send us a DM.
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[SWR Help @SW_Help]

📢Our customer contact centre will temporarily be opening their telephone lines between 09:00 to 17:00 Monday to Saturday and 09:00 to 16:00 Sunday.

This is due to higher than usual cases being received. All other channels are not affected. We apologise for any inconvenience caused.

[SWR Help @SW_Help]

⏱️ We have now received an update and disruption to our services is now expected until 23:00.

As the investigations are ongoing this may change but we will update you if it does.

[SWR Help @SW_Help]

⚠️ A signalling problem between Basingstoke and Micheldever.

Trains may be cancelled, delayed or revised because of this problem.

More information: https://t.co/imkvCCexC2

[SWR Help @SW_Help]

Following a signalling problem between Basingstoke and Micheldever, all lines have now reopened.

⏱️ At this time, we estimate that disruption to our services will end at 21:00.

More information: https://t.co/imkvCCexC2

[SWR Help @SW_Help]

@bonkyvip Hello, I am sorry for the inconvenience, but unfortunately we are unable to adjust the air conditioning once the train has left the depot. ^GG

[SWR Help @SW_Help]

@UnitedByApple Hi there, I am afraid we do not manage the taxi claim backs so I am unable to give a timescale. You could try giving the customer service team a call on 0345 6000 650 and they will be able to advise further, my apologies. ^LJ

[SWR Help @SW_Help]

From Monday 11 May until the end of September, Berrylands station will close for station upgrade works.

Rail replacement buses will run to New Malden and Surbiton.

For more information, please visit our website 👇 https://t.co/RGQyuLbY8W

[SWR Help @SW_Help]

@ajrblakey Hello, we will be running as many carriages that are available, we will not be adding additional carriages. ^GG

[SWR Help @SW_Help]

⚠️ From the weekend of 30 & 31 May and most weekends in June, lines will close in the New Malden area for engineering work.
⚠️ Main line services will be diverted, and buses will replace trains on some suburban routes.
Please plan ahead 👇 https://t.co/RGQyuLbY8W

[SWR Help @SW_Help]

@Yourgirlkimbo Hello, I am sorry for the delay, I can see this service is now on the move, if you have been delayed by 15 minutes or more please claim delay repay on the link below. https://t.co/fqZVRnTLsf ^GG

[SWR Help @SW_Help]

@VctSweet Hi, I believe you may have filled out the online refund form for rail tickets. Please fill out the taxi claim back form https://t.co/8n2mARoGtR ^DM

[Network Rail Wessex @NetworkRailWssx]

🦺This week is Rail Safety Week and colleagues will be out in force this week educating local communities about staying safe by the railway

🚥Today colleagues are at the level crossing in Poole which sits on the high street, giving out activity books and speaking to the community about how to use crossings safely!

[SWR Help @SW_Help]

Travelling to @Ascot? 🏇

Check before you travel and remember that Oyster and contactless payments aren't valid.

Please allow extra time to complete your journey, as services will be busy and queuing systems will be in place

Please plan ahead 👇 https://t.co/RGQyuLbY8W

[SWR Help @SW_Help]

@dsphotographyuk Hi, we are sorry for the inconvenience caused to your journey today. I have attached the complaints portal below. https://t.co/phxUD79cHB ^RC

[National Rail @nationalrailenq]

🛠️🚧Berrylands Station Upgrade: Buses replace trains to / from Berrylands from Monday 11 May to the end of September

📢@SW_Help

#DisruptionVideos

ℹ️More information available here: https://t.co/m8GqLmdYSh

[SWR Help @SW_Help]

@anonymouse_589 Hi, there could be an issue with the ticket gates when using the Smartcard? Which station are you breaking your journey at? ^DM

[SWR Help @SW_Help]

@fiyero Hi, lines are now reopen so you should be on the move shortly. Apologies for the delay to your journey this evening. ^MCB

[SWR Help @SW_Help]

@biggles35 Hi Ian, thank you for bringing this to our attention. I will pass this on to the relevant management team to investigate why there was no announcement from the guard. Apologies if this affected your journey today. ^MCB

[SWR Help @SW_Help]

@crepycidon Hi, during any disruption we will advertise which train operators and routes we have ticket acceptance on as soon as possible. In this example we would need to get the ticket acceptance approved first. ^MCB

[SWR Help @SW_Help]

@louise_lougas37 No problem, thanks again for bringing it to our attention. ^MCB