Kevin S

[Kevin S @S_kevin14]

@onepluscareIN If these false claims continue, I will escalate the matter.

[Kevin S @S_kevin14]

It’s been a week, and @OnePlus_IN has still failed to deliver my order. The order reportedly reached a nearby location on the 18th, yet the delivery person repeatedly updated the status as “customer not available” without delivering it.

[Kevin S @S_kevin14]

@onepluscareIN Despite my repeated complaints, Blue Dart continues to make statements that contradict what actually happened. I have the call recording as evidence. Please ensure OnePlus is aware of these facts and that my case is not closed based on Blue Dart's incorrect version of events.

[Kevin S @S_kevin14]

@onepluscareIN I want to bring to your attention that Blue Dart is still falsely claiming that I declined the delivery. The actual incident is that the delivery person called me, stated that the product was cancelled, and asked me to share an OTP. I never refused delivery.

[Kevin S @S_kevin14]

@BlueDartCares I never refused delivery. Stop misrepresenting the facts and provide an accurate account of what happened. I will escalate this to the National Consumer Helpline if this continues. @BlueDart_

[Kevin S @S_kevin14]

@BlueDart_ @BlueDartExpress My shipment tracking has been incorrectly updated as “Consignee Not Available,” despite no proper delivery attempt being made. This is unacceptable. Please investigate immediately, correct the false status, and arrange delivery at the earliest

[Kevin S @S_kevin14]

@BlueDartCares Blue Dart continues to make false claims that I declined the delivery. Your delivery person called me stating the order was cancelled and asked for an OTP.

[Kevin S @S_kevin14]

@BlueDartCares Please stop sending copy-paste replies and provide a concrete update on the order status and the action being taken. I need a resolution, not another apology or escalation message.

[Kevin S @S_kevin14]

@BlueDartCares You keep repeating the same response about escalating the issue, but there is still no actual action or resolution. What is the point of an investigation if my order is still unresolved?

[Kevin S @S_kevin14]

@onepluscareIN Please record this as a QC/exchange-related issue and courier-initiated return, NOT a customer refusal. Investigate with Blue Dart, confirm the return and refund process, and provide a written resolution instead of template responses.

[Kevin S @S_kevin14]

@onepluscareIN He requested an OTP, which I provided based on his explanation. However, the SMS said the refusal code should be provided only if the customer refuses delivery. I did NOT voluntarily refuse the order.

[Kevin S @S_kevin14]

@onepluscareIN @OnePlus_IN My order has still not been delivered after repeated delays by Blue Dart. Now, the delivery executive, Rahul Aase Thambi from Blue Dart Selaiyur, has informed me that the exchange QC failed and the product would be returned to you.

[Kevin S @S_kevin14]

@BlueDartCares I did NOT voluntarily refuse delivery. Please investigate this immediately, confirm the correct reason for the return, and ensure no false customer-refusal status is recorded. @OnePlus_IN

[Kevin S @S_kevin14]

@BlueDartCares However, the SMS clearly stated that the refusal code should be provided ONLY if the customer refuses the delivery. When I questioned him, he insisted it was due to QC failure and my old phone not qualifying for exchange.

[Kevin S @S_kevin14]

@BlueDartCares @BlueDart_ I want to formally report that your delivery executive, Rahul Aase Thambi, Blue Dart Selaiyur, informed me that the exchange QC had failed and the product would be returned to the vendor. He requested an OTP, which I provided based on his explanation.

[Kevin S @S_kevin14]

@BlueDartCares Stop sending template responses and provide a concrete resolution and confirmed delivery timeline. This delay has already gone on for a week!
@BlueDart_ @BlueDartCares

Cc : @nch1915

[Kevin S @S_kevin14]

@BlueDartCares without a genuine delivery attempt, and when I escalate, you expect the customer to collect the parcel themselves. What exactly is the purpose of your doorstep delivery service if customers have to chase you and collect their own orders?

[Kevin S @S_kevin14]

@BlueDartCares Blue Dart, you keep repeating “escalated for investigation,” but while you investigate, where is my order? Why is your delivery person asking me to travel to your office and collect it? You mark the status as “Consignee Not Available”

[Kevin S @S_kevin14]

@BlueDartCares @BlueDart_

[Kevin S @S_kevin14]

@BlueDartCares @BlueDart_ Stop sending repeated apology messages and claiming the issue has been escalated. It has been over a week, and my shipment is still undelivered despite repeated assurances.

[Kevin S @S_kevin14]

@BlueDartCares Stop sending scripted apologies and take real action. Deliver my parcel to my doorstep urgently and provide a clear resolution. #CustomerService
@nch1915