Customer Service Hell

Nothing sucks more than bad Customer Service! Will try to help as many of you as possible and also tag some executives along the way.

#CustomerServiceHell

[Customer Service Hell @SadCustomers]

We are in the middle of a Customer Service crisis.

Many companies continue to spend less and less in this area and view it as trivial. They're reducing headcount, increasing hold times, enforcing stingier refund policies, training their agents poorly, resorting to bots, and pretty much doing EVERYTHING in their power to save themselves as much money as possible at the expense of their users' time, money and sanity.

Well you know what?

It's time to take a stand.

This year, I encourage all of you to FIGHT for that refund or other compensation that you are owed. It's your hard-earned money and you should have it, not some careless entity that gave you terrible service.

Demand to speak to a Supervisor until an agent complies, even if they insist that it won't do anything.

Dispute charges with your credit or debit card.

Report companies to the Better Business Bureau and publicize their negligence on social media and Trustpilot.

Threaten to switch to a competitor and actually do it if you have to. If a business doesn't care about you, then they don't deserve your business.

And if the dollar amount that you are owed is substantial, take the company to Small Claims Court. It's easy to open a case and you can represent yourself.

These companies are relying on all of us to concede defeat and stomach the loss. And they're hoping that this status quo never changes.

Well screw that.

Let's change it. 🙌

#CustomerService #BadCustomerService #CustomerServiceHell #FridayFeeling #Motivation

[Customer Service Hell @SadCustomers]

@newsafetynow @AACenter @AmericanAir It's never their fault. It's always the weather, or the air traffic control, or literally anything else besides them.

Whatever it takes to avoid having to pay compensation...

[Customer Service Hell @SadCustomers]

@weast_street @JetBlue Sums up the airline industry pretty well. Sorry that you had to deal with this.

[Customer Service Hell @SadCustomers]

@jgebbia @bchesky @Airbnb Does it Joe?

https://t.co/igQ6zAGSz6

[Customer Service Hell @SadCustomers]

@bchesky If "all style, no substance" was a company...

Your users are begging you to fix your Customer Service Brian but keep putting out fancy design clips.

[Customer Service Hell @SadCustomers]

Don't let the door hit you on the way out Spirit Airlines!

Bad Customer Service is simply a bad business strategy folks.

Good riddance.

[Customer Service Hell @SadCustomers]

@YouTubeCreators "...except when we ban your accounts and use AI for customer service and keep you in a holding loop forever. "

[Customer Service Hell @SadCustomers]

@nytimes Good! One less terrible customer service department to deal with.

[Customer Service Hell @SadCustomers]

@ewarren Yes, oligopolies are far from optimal, especially when you let them do whatever the hell they want.

Please start holding them accountable.

[Customer Service Hell @SadCustomers]

@RickAllenracing @AmericanAir "Terrible Customer Service" is their middle name!

Sorry for your troubles here Rick.

[Customer Service Hell @SadCustomers]

@Dan_Wessling @matthew_west @SouthwestAir What's the excuse for AA or British Airways then?

[Customer Service Hell @SadCustomers]

@Dan_Wessling @matthew_west @SouthwestAir What an odd thought that you shouldn't get decent service just because you paid a little less.

This kind of mentality normalizes it and it's dangerous.

[Customer Service Hell @SadCustomers]

@matthew_west @SouthwestAir Sorry to hear this Matthew! Unfortunately it's becoming all too common with Southwest these days.

If it was one or two very rude employees I would definitely file a complaint about them.

[Customer Service Hell @SadCustomers]

@Ticketmaster @Harry_Styles Oh you're pretending to have a soul now. That's cute.

No one's fooled.

[Customer Service Hell @SadCustomers]

@USPS @NHL Almost 3 months late, which is right on par for you.

[Customer Service Hell @SadCustomers]

@SenWarren Hate to break it to you Senator but this airline did itself in.

https://t.co/IFL094Zmfl

[Customer Service Hell @SadCustomers]

@DesireeAmerica4 The massive oligopoly already has taken over. Doesn't matter if Spirit is here or not, they'll continue to play by their own rules and screw over customers left and right.

[Customer Service Hell @SadCustomers]

@eggoslug Three words: Credit card dispute

[Customer Service Hell @SadCustomers]

@cnnbrk "Thank god for that!"

...said nobody

[Customer Service Hell @SadCustomers]

@Ryanair Ryanair customer service vs. the person receiving it

[Customer Service Hell @SadCustomers]

Let's just get something straight here.

Spirit Airlines isn't failing because of macroeconomic conditions and oil prices.

It's failing because the company has been run very poorly with bad customer service for decades.

Should they really be bailed out for that behavior?

[Brian Schwartz @schwartzbWSJ]

SCOOP: The Trump administration and Spirit Airlines are nearing a deal where the U.S. government would put up to $500 million into Spirit Airlines stock warrants to try to save the company, leading to a potential significant stake in the company.

Team effort w/ @alyrose and @AndrewScurria

https://t.co/qbkoH5Ur3G