Nothing sucks more than bad Customer Service! Will try to help as many of you as possible and also tag some executives along the way.
#CustomerServiceHell
We are in the middle of a Customer Service crisis.
Many companies continue to spend less and less in this area and view it as trivial. They're reducing headcount, increasing hold times, enforcing stingier refund policies, training their agents poorly, resorting to bots, and pretty much doing EVERYTHING in their power to save themselves as much money as possible at the expense of their users' time, money and sanity.
Well you know what?
It's time to take a stand.
This year, I encourage all of you to FIGHT for that refund or other compensation that you are owed. It's your hard-earned money and you should have it, not some careless entity that gave you terrible service.
Demand to speak to a Supervisor until an agent complies, even if they insist that it won't do anything.
Dispute charges with your credit or debit card.
Report companies to the Better Business Bureau and publicize their negligence on social media and Trustpilot.
Threaten to switch to a competitor and actually do it if you have to. If a business doesn't care about you, then they don't deserve your business.
And if the dollar amount that you are owed is substantial, take the company to Small Claims Court. It's easy to open a case and you can represent yourself.
These companies are relying on all of us to concede defeat and stomach the loss. And they're hoping that this status quo never changes.
Well screw that.
Let's change it. π
#CustomerService #BadCustomerService #CustomerServiceHell #FridayFeeling #Motivation
@newsafetynow@AACenter@AmericanAir It's never their fault. It's always the weather, or the air traffic control, or literally anything else besides them.
Whatever it takes to avoid having to pay compensation...
@bchesky If "all style, no substance" was a company...
Your users are begging you to fix your Customer Service Brian but keep putting out fancy design clips.
@Dan_Wessling@matthew_west@SouthwestAir What an odd thought that you shouldn't get decent service just because you paid a little less.
This kind of mentality normalizes it and it's dangerous.
@matthew_west@SouthwestAir Sorry to hear this Matthew! Unfortunately it's becoming all too common with Southwest these days.
If it was one or two very rude employees I would definitely file a complaint about them.
@DesireeAmerica4 The massive oligopoly already has taken over. Doesn't matter if Spirit is here or not, they'll continue to play by their own rules and screw over customers left and right.
Let's just get something straight here.
Spirit Airlines isn't failing because of macroeconomic conditions and oil prices.
It's failing because the company has been run very poorly with bad customer service for decades.
Should they really be bailed out for that behavior?
SCOOP: The Trump administration and Spirit Airlines are nearing a deal where the U.S. government would put up to $500 million into Spirit Airlines stock warrants to try to save the company, leading to a potential significant stake in the company.
Team effort w/ @alyrose and @AndrewScurria
https://t.co/qbkoH5Ur3G