@SouthwestAir Please, either show remorse for your mistakes by actually following through on your company policies or don't waste my time. Enough of it already has. Ill be sure to take my business elsewhere on my next trip.
Only 5 ticket agents at MSY for #EssenceFest weekend? Two hour wait just to check bags? I and many black families missed their flights because of this line, with no compensation. It's the largest Black empowerment event of the year @SouthwestAir Do better.
@SouthwestAir These lackluster responses are empty and add insult to injury. I've been a loyal flyer for years, spending extra time/money to support an airline above this avoidant behavior for something so clearly caused by their mismanagement. Even other airlines acknowledge that loyalty.
@SouthwestAir 2 of 2: ..., missed work meetings, and loss of over half a day of paid work hours. A total loss easily over $200, not including my time. Not to mention being bumped from A group to lower C group due to the mismanagement.
@SouthwestAir 1 of2: I received another flight, but here's the result: cab fare from the airport, another night of lodging, additional food cost, cab fare back to the airport, a 3am airport arrival home since the mandated 2HR arrival didn't cut it, a missed shuttle from my arrival airport...
@SouthwestAir I've been trying to work with phone and ticket agents all day, after a cancelled flight, understaffed airport and no support, it'd be great if they started working with me. Southwest has always stood for hassle free customer service, it's a shame to see that's disappearing