Sai Chandrashekar

All opinions expressed are my own & Re-Tweets are not endorsements

[Sai Chandrashekar @SaiThinks]

@zomatocare @deepigoyal @zomato - Slow claps for the absolute lack of accountability and stoic silence maintained. You leave me with a clear impression that the episode was deliberate and the new low standard that you represent.

[Sai Chandrashekar @SaiThinks]

@deepigoyal - You should be absolutely ashamed of the harassment by your Zomato team.has put me through today. Your entire Customer Support seems to be facade to cover operational inadequacies and deploy delaying tactics to make it all a harrowing experience.

[Sai Chandrashekar @SaiThinks]

@zomatocare Details send via private message about an hour ago.

[Sai Chandrashekar @SaiThinks]

After sharing pictures AND returning the food to the delivery partner, I am told the amount would be refunded. Nothing is being done about actual root causes — misleading delivery promises, lack of accountability, forcing customers to absorb the stress of operational failures.

[Sai Chandrashekar @SaiThinks]

After 70+ mins of waiting, I asked to cancel since the food would obviously be ruined — instead I was threatened with a 100% cancellation penalty. Food finally arrived in terrible condition, and now I’m being asked to “share pictures for investigation.”

[Sai Chandrashekar @SaiThinks]

Ordered highly perishable food because your app promised delivery in 30 mins. Restaurant prepared & handed it over on time. Delivery partner took personal detours, including stopping to charge his phone. Customer support said this was “legit.”

[Sai Chandrashekar @SaiThinks]

If there is any ethics and shame left, get this fixed. What you are doing is unacceptable! @deepigoyal @zomato @zomatocare

[Sai Chandrashekar @SaiThinks]

Your team @zomato thinks the best way to appease me is offer a hundred rupee coupon and say we'll ask the relevant team to look into it. What they forget is that they lied on record and subjected me to horrible harassment in the name of following their internal policy.

[Sai Chandrashekar @SaiThinks]

I have had enough of this from just this 1 experience today. I promise I will do something about it to make sure this resonates change in how you treat your customers, without hiding behind bots and unempowered staff.

[Sai Chandrashekar @SaiThinks]

Perhaps a routine for everyone at @zomatocare to harass customers to unethically improve shareholder value, but I am so frustrated with the calculated harassment your team has put me through today.

[Sai Chandrashekar @SaiThinks]

@Maruti_Corp Following your advice, I tried calling you yesterday - Was not able to get through. Besides, the usual drama of email exchanges are already in progress with absolutely no competent review or response. Pathetic, to say the least!!

[Sai Chandrashekar @SaiThinks]

@NexaExperience - Precisely how retarded and wasted are you with regards to customer experience. You have the audacity to suspend my Suzuki Connect stating the subscription has expired. Shame on you - The subscription is paid until 2026!!

[Sai Chandrashekar @SaiThinks]

@UberIN_Support Sure. Even the UPI payment was to a different account name.

[Sai Chandrashekar @SaiThinks]

@UberIN_Support - Your driver seems to have at least 1 fake ID. Though your registry identifies him as NAGESH, he is being referred to as Salim in his IDs. Please can you be a little more diligent in your Bachground Verifications. Vehicle details don't match except for Reg No.

[Sai Chandrashekar @SaiThinks]

@ViCustomerCare All requested details have been provided 40 minutes ago. Awaiting resolution / response.

[Sai Chandrashekar @SaiThinks]

@ViCustomerCare - Sick and tired of unexplained delays in resolving a simple problem despite approaching a vi Store... Not sure why such apathy and incompetence in resolving a simple connectivity issue on my number. #pathetic #slow

[Sai Chandrashekar @SaiThinks]

Your viBot is simply incapable of Customer Support, unless of course if I want to buy something you are selling!!

[Sai Chandrashekar @SaiThinks]

@zomato @SwiggyCares @Swiggy needs to do something about sensitizing its employees all the way from the top. Please don't be so rotten with your focus on money... You are sure to fail miserably.

[Sai Chandrashekar @SaiThinks]

Probably aware of their incompetence, the CEO is even batting for a shorter lock-in period for employees so that they (including him) can cash in ASAP and wind up!!

[Sai Chandrashekar @SaiThinks]

The most shameful thing is such a pathetic organization that cannot get its basics right is so excited about its oversubscribed IPO. Money is all they care about, no ethics whatsoever.