Salah ElBaba

Founder Gentium Group, obsessed with AI, Automation, Recruitment, EOR and Wine (not necessarily in that order). One foot in Cape Town and one in England.

[Salah ElBaba @SalahElBaba]

@MicrosoftUK I am currently locked out of my Office365 account because of MFA failure, your phone number doesn't work your call centre dropped the call. Help! How do I get back in

[Salah ElBaba @SalahElBaba]

https://t.co/6vUSTbLo3O

[Salah ElBaba @SalahElBaba]

@Rb__sa I don't have a business banker, the person who was helping me has stopped responding to my emails which is frustrating as they were helping me because the first person I spoke to stopped communicating.

[Salah ElBaba @SalahElBaba]

@FNBSA need your help again. Last month one of your team helped move our new business account forward, but we’re now nearing the end of another month and the account is still not operational. We have staff salaries due and urgently need this resolved

[RB @Rb__sa]

@SalahElBaba Hi there. Thanks for reaching out. Have you managed to contact your Business Banker on 087 736 2247? They’re available 24 hours and will be able to assist in getting your business account operational as a priority. RB

[Salah ElBaba @SalahElBaba]

@FNBSA thank you for helping me previously I was contacted by your staff and my business bank account is open, but I’ve had no further communication and I have no way to login, please help

[Salah ElBaba @SalahElBaba]

DM sent

[RB @Rb__sa]

@SalahElBaba 1/2 Hi there, thank you for reaching out. It would be an absolute pleasure to welcome you to the FNB family! To get started, kindly share your ID number and contact details via DM. RB

[Salah ElBaba @SalahElBaba]

@FNBSA help please, I’m once again stuck trying to open a business account with FNB. One of your team has been helping but hasn’t responded to my emails for over 2 weeks now.

[Salah ElBaba @SalahElBaba]

Playing with @origamichat this morning and am super impressed!!

[Cllr Maxine Fothergill @MaxineFothergil]

For 24 years, I have run @AmaxEstates, a small independent business in #Gravesend.

I’ve always paid my dues, supported the local economy and worked hard to build something sustainable.

Over the past few weeks, I have been trying to resolve a serious issue with my business rates — and despite multiple emails and attempts to engage, I have received no response from @graveshambc

I have been told one rateable value (£12,750) which was also confirmed over phones calls, yet billed another (£15,000), resulting in an increase from £147 per month to £642 per month — a rise of over 340%

For a small business, this is simply not sustainable.

I have also been unable to access the official system to challenge this before the deadline, despite repeated attempts.

I am now left in a position where:
• I cannot get clear answers
• I cannot challenge through the system
• I am facing a bill that could put a 24-year business at risk

I have also contacted my local MP, @drlsullivan, and to date have received no response.

This is not how small businesses should be treated.

I am now working with the press to get answers — not just for myself, but because I suspect I am not the only one facing this.

If you are a local business experiencing similar issues, please get in touch.

This needs addressing.

@VOAgovuk @HMRCgovuk @LauraTrottMP

#SmallBusiness #Gravesend #BusinessRates #SupportLocal

[Salah ElBaba @SalahElBaba]

@HSBC_UK I ordered a new credit card that still hasn’t arrived. When I call your helpline, they ask for the card number which I obviously don’t have yet. Can you please help.

[Salah ElBaba @SalahElBaba]

@thealepalombo What a great thread and it makes the whole #Brexit decision by my fellow Brits even more infuriating, to be able to choose one of these stunning locations to go and live woudl be incredible.

[Salah ElBaba @SalahElBaba]

Hi @flynorse – my wife bought a ticket for 4 March but never received a booking confirmation. We’ve been trying to resolve this via the chatbot for a week without success. Could someone please assist directly with locating the booking and re-sending the confirmation? Thank you.

[Salah ElBaba @SalahElBaba]

I have been using @GammaApp today and can safely say I am seriously blown away, absolutely amazing!!!

[Salah ElBaba @SalahElBaba]

@Rb__sa As I said the call centre people have been great and they are working it out but after banking with you for so long, it's just frustrating to see how challenging the process is.

[Salah ElBaba @SalahElBaba]

@FNBSA your call centre staff have been great, but the business account opening process is deeply flawed. I’ve been a customer for years and have never had such a difficult time getting a business account set up and working.

[Salah ElBaba @SalahElBaba]

@FNBSA Thanks for the quick response to my last post, I’m one step closer to opening the business account I need. However, I seem to be stuck in a loop with your internal systems: I keep submitting the same documents, and I’m repeatedly asked for them again. Help please

[Salah ElBaba @SalahElBaba]

@FNBSA why is it so difficult to open a business account with you? I have been a personal and business customer of FBB for 20 years but trying to open a new account with you goes nowhere. Help please!

[Salah ElBaba @SalahElBaba]

@FlySafair Watching that plane flying around the City without realising about the show was mental…

[Salah ElBaba @SalahElBaba]

Out on a Tue in Cape Town at my favourite steak spot @HussarGrill, it’s rammed for date night. The vibe’s unreal, people walking in every five seconds. I don’t tweet often but this really hit home… why’s this not a thing in England