Sally Duff

[Sue Hopson @ICSSUE]

Tesco customer 'finds worm in his cucumber' - complaint takes unexpected comical turn... https://t.co/3LnrBMWkME via @telegraphnews

[Shep Hyken @Hyken]

Every decision that is made should incorporate the question, “How does this impact the customer?” https://t.co/CmPPEwlLls

[Sue Hopson @ICSSUE]

ICS CEO Jo Causon gives her thoughts.. https://t.co/pHhwH7fRRa

[Sue Hopson @ICSSUE]

Have a look at the Institute's new blog.. https://t.co/hQ27zTOS2g

[Leap Out Learning @LeapoutLearning]

Fantastic time speaking at The Language of Service yesterday Congratulations @instituteofcs #customerservice #mbti

[Leap Out Learning @LeapoutLearning]

Get your customer interaction right and see your #brand soar https://t.co/YZJeMnnavi @instituteofcs

[Leap Out Learning @LeapoutLearning]

Blog: Characteristics of Customer Experience Vanguards https://t.co/AV7NT4yRSv

[Leap Out Learning @LeapoutLearning]

Blog: How to preserve your culture as you expand https://t.co/rbGAUssYya

[Leap Out Learning @LeapoutLearning]

Blog: Lessons From Customer Service Training https://t.co/gbsanXh4d9

[Leap Out Learning @LeapoutLearning]

Blog: How customer experience became the next competitive edge https://t.co/NIF2q0Uogg

[Leap Out Learning @LeapoutLearning]

Blog: Million Pound Customer Service https://t.co/ZewyP4eFzv

[Zoe Cairns @zoe_cairns]

I am looking forward to speaking at @SleepingGiantM #GiantTalks on 17th Nov @HACMaidstone Hope you can make it! https://t.co/jXGUZtg73l

[Sally Duff @SallyDuffICS]

@LeapoutLearning @ICSSUE @instituteofcs @zoe_cairns @RedLorryComms Thanks to all our speakers and our host, The Financial Ombudsman.

[Sally Duff @SallyDuffICS]

@LeapoutLearning @SallyDuffICS @ICSSUE @instituteofcs @zoe_cairns

[Leap Out Learning @LeapoutLearning]

It's here folks Time for The Language of #customerservice @instituteofcs @zoe_cairns @Doodleconstruct @paids https://t.co/CC5lR1CNKx

[Leap Out Learning @LeapoutLearning]

@zoe_cairns @instituteofcs Fantastic speaking with you today Zoe Good job with your speech I learned plenty. Look forward to connecting more

[Zoe Cairns @zoe_cairns]

The lovely Ben @LeapoutLearning @instituteofcs #CustomerService event

[Sue Hopson @ICSSUE]

When listening use your EARS - Embrace, Appreciate, Respond, Show @LeapoutLearning @instituteofcs #excellentservice

[Leap Out Learning @LeapoutLearning]

@ICSSUE @instituteofcs 4 micro-skills that will win you business!

[Leap Out Learning @LeapoutLearning]

Blog: Lessons From Customer Service Training https://t.co/gbsanXh4d9