Samarth Goel

IT • 3D Animation • UGC • Building scalable creative and technology-driven businesses.

[Samarth Goel @SamarthGoyel]

@KITKAT Your shipment took a break to have a kitkat haha

[Samarth Goel @SamarthGoyel]

Hi, i have always responded and been in communication regularly with the service center and the asus. I have already opened a new case ID since the old one was closed intentionally without providing any service. If you actually care then provide a solution instead of finding ways to close cases.

I expect a call from someone who is senior or has authority to get my case resolved without any further delays

Poorest service experience I have ever seen!!

And again im still saying that my laptop requires service. There has been no follow up regarding providing proper service. Just playing email email is not the solution.

I request you kindly see to it and get this resolved asap and provide service and part changes that my laptop requires.

Looking forward to your reply!

[Samarth Goel @SamarthGoyel]

@ASUS_ROG_IN @ASUSIndia @ASUS_ROG @ASUS @nch1915

You have closed my complaint today, and tomorrow my warranty expires—exactly what I warned would happen.

I was explicitly told that the case would not be closed without my permission, yet it has been closed unilaterally. I am now unable to re-log the case, leaving me with a laptop in worse condition than before, including a damaged display by your service center, and zero resolution.

This is deliberate warranty-expiry manipulation. And this has happened within my warranty period and this post marks that I don’t want my case to be closed without resolution or replacement

[Samarth Goel @SamarthGoyel]

@ASUS_ROG_IN @ASUSIndia @nch1915

I’ve been following up my case since 17 Nov, and ASUS has been deliberately pushing my warranty expiry instead of repairing anything clearly to later raise charges.

Despite being told my complaint wouldn’t be closed without consent, yesterday I received threatening calls from Monika and her staff saying they are closing it without any repair.

No part availability with correct specifications has ever been shared. Staff can’t even list basic specs of my device, and the “engineer” again asked “what is your model?”

The same engineer AnilKumar Pandit, who damaged my laptop earlier, was reassigned again despite assurance of a new/senior engineer. When I refused, Mr. Ankit pressured me saying the complaint can only be attended today, first half, forcing availability, even on a weekend, calling it “ASUS policy.”

My questions:
Is this customer support or harassment?
Is warranty sold to protect customers or exploit them?
Why no urgency earlier if weekends are suddenly mandatory?

The entire team ( service center + ASUS staff ) shows malafide intent. There is clearly no intention to fix my laptop within warranty, which expires tomorrow (14th, Sunday) something I anticipated from day one. And no responsible attention from asus.

[Samarth Goel @SamarthGoyel]

@kakarPathan_ Master Oogway

[Samarth Goel @SamarthGoyel]

@ASUS_ROG_IN @ASUSIndia @nch1915

I’ve been following up my case since 17 Nov, and ASUS has been deliberately pushing my warranty expiry instead of repairing anything clearly to later raise charges.

Despite being told my complaint wouldn’t be closed without consent, yesterday I received threatening calls from Monika and her staff saying they are closing it without any repair.

No part availability with correct specifications has ever been shared. Staff can’t even list basic specs of my device, and the “engineer” again asked “what is your model?”

The same engineer AnilKumar Pandit, who damaged my laptop earlier, was reassigned again despite assurance of a new/senior engineer. When I refused, Mr. Ankit pressured me saying the complaint can only be attended today, first half, forcing availability, even on a weekend, calling it “ASUS policy.”

My questions:
Is this customer support or harassment?
Is warranty sold to protect customers or exploit them?
Why no urgency earlier if weekends are suddenly mandatory?

The entire team ( service center + ASUS staff ) shows malafide intent. There is clearly no intention to fix my laptop within warranty, which expires tomorrow (14th, Sunday) something I anticipated from day one. And no responsible attention from asus.

[Samarth Goel @SamarthGoyel]

I have been a loyal ASUS customer for years, and this is the one time I genuinely needed ASUS to stand by its promises. Instead, I have been repeatedly disappointed, delayed, and pushed into an exhausting and unfair experience.

[Samarth Goel @SamarthGoyel]

@ASUSIndia @ASUS_ROG_IN @ASUS @ASUS_ROG @jagograhakjago @nch1915

Another Day. Same Apologies. Zero Action. This is MALPRACTICE, @ASUS.

@ASUS_ROG_IN @ASUS_ROG @ASUSIndia @ASUSIndiaHelp @nch1915 @jagograhakjago

All ASUS does is apologize—nothing else. The same automated responses, whether from Twitter, customer care, or your so-called “senior staff.”

You sent an “engineer��� who did absolutely nothing except make my laptop’s condition worse. He manhandled my machine like junk, behaved rudely, and was clearly neither qualified nor educated enough to be called an engineer.

Now, two parts are supposedly ordered:
•Motherboard – ordered since 17 November, with no status till date
•Display – ordered only after escalation and after the engineer’s mishandling, and even then your staff could not confirm whether it is ORIGINAL or FAKE

Your ASUS staff member Ms. Shital More explicitly confirmed that:
• A unit replacement would be provided
• Warranty extension would be given due to delay and improper handling

Later, she changed her stance, asking me to “allow the engineer to replace a part and observe performance,” promising warranty extension only after that. Every follow-up call was delayed by days—clearly pushing the case closer to warranty expiry.

Yesterday, she informed me that the display has “arrived.” When I asked for specifications, she said it is a “normal LCD panel.”
NORMAL LCD???

My laptop has a ROG Nebula HDR Mini-LED 2K display, and your own staff doesn’t even know what they ordered. She struggled to check even basic specifications of my device.

When I insisted on first extending the warranty as promised and proceeding with unit replacement, she said she would only extend regular warranty, which does not cover ADP.
Why would I accept that?

This is a hardware fault raised well within my PAID Protection Warranty, and given the way your unqualified staff has already mishandled my laptop, I will NOT allow random engineers to open my only work machine repeatedly and destroy it further.

She further stated that any damage after warranty expiry will not be covered.
That alone exposes the intent.

I will NOT allow further tampering and then be forced into litigation later. What ASUS is doing here is clear MALPRACTICE.

When I asked to be connected to a senior or your Regional Head Mr. Ramesh Chand, she immediately said he was “in a meeting” and refused to connect—an obvious excuse.

Your service centers and staff have done nothing except mentally harass me and deliberately delay resolution.

All I ever wanted was my laptop to function properly.
After this mishandling, I now demand ONLY ONE RESOLUTION:

A sealed, brand-new replacement of the same model:
ROG Zephyrus Duo 16 GX650PY – Ryzen 9, RTX 4090, 32GB RAM, 2TB SSD
IMMEDIATELY

Along with strict action against the service center and responsible senior staff.

This is my only source of income. ASUS has turned it into a nightmare.

[Samarth Goel @SamarthGoyel]

This is not just the standard warranty. I purchased ASUS’s additional paid Protection/Extended Warranty, which includes extra privileges and higher coverage, including Accidental Damage Protection (ADP), liquid damage protection, priority support, and unit replacement. I paid a significant amount specifically for these protections, and denying or downgrading these benefits now is unacceptable and a clear breach of the service promised at the time of purchase.

[Samarth Goel @SamarthGoyel]

@Wisdom_HQ Or 116

[Samarth Goel @SamarthGoyel]

@Wisdom_HQ It can be 49, 95 or 76

[Samarth Goel @SamarthGoyel]

@ASUS_ROG_IN @ASUSIndia @ASUS @ASUS_ROG My Warranty has not been extended yet and no email has been provided regarding its extension as promised either. KINDLY FOLLOW THIS CASE AND PROVIDE A PROMPT RESOLUTION.

[Samarth Goel @SamarthGoyel]

Urgent Escalation – RMA INJFD000082 | Intentional Delay to Expire Warranty | Request Immediate NEW Replacement – ROG Zephyrus Duo 16 (2023) GX650PY
@ASUS_ROG_IN @ASUS_ROG @ASUSIndia @ASUS @ASUSIndiaHelp @nch1915 @jagograhakjago
RMA INJFD000082 – Warranty expires in 11days (14-Dec-2025) Request Raised = 17th Nov 2025
─────��──────────────────────────────
My name is Samarth, and this is how my laptop—my daily source of income—and my trust in ASUS ROG are being systematically destroyed in the last remaining days of its warranty.
I am a full-time 3D artist. In December 2023, I purchased the flagship ROG Zephyrus Duo 16 (2023) GX650PY – AMD Ryzen 9, 32 GB RAM, RTX 4090 Laptop, dual-screen – with 1-year standard + 2-year ADP warranty valid until 14 December 2025.
I have taken extreme care of this laptop since day one:
Always used on a flat hard surface with a cooling pad
Stored safely when not in use
Regularly cleaned; no drops, no liquid, no misuse
Never overclocked
Condition is still 10/10
Yet, over the past few months, the system has developed multiple severe hardware issues:
Severe thermal throttling & overheating (95–100 °C within minutes)
Main display coating damage + permanent keyboard imprints + washed-out HDR/colors
Secondary ScreenPad Plus stays OFF on every boot; needs manual activation
Random crashes & BSODs in Blender, After Effects, Unreal Engine, and even games
SSD speeds dropped drastically
Memory errors & stuttering during multitasking or heavy workloads
USB-A ports unstable (external SSDs/pen drives disconnect randomly)
Keyboard RGB permanently dim, no longer reaches full brightness
Battery drains overnight while fully shut down
Battery life collapsed from 4–5 hrs → barely 45 mins on light use
Extremely slow cold boot on battery (2–3 minutes)
I spent months troubleshooting with clean Windows reinstalls, BIOS updates, DDU driver clean installs, and deep diagnostics. Nothing helped. This is clear hardware degradation, not user-induced damage.
Since this is my only machine and my primary income source, on 17 November 2025, I finally raised RMA INJFD000082 and opted for on-site service.
What followed is nothing short of harassment and intentional delay designed to push me past warranty expiry.
Staff has been rude, unprofessional, and evasive throughout.
Quick Timeline:
17 Nov – Appointment scheduled for 19 Nov
19 Nov – “Technician will visit today” → No one came
After calling: “A part has been ordered; it will take a few days” (Still NO VISIT)
22 Nov – Received email: “Awaiting arrival of necessary materials/spare parts.”
24 Nov – “Motherboard ordered, technician will come today” → No one came
After repeated escalation to Senior/Regional Manager Ramesh Chand, he replied:
“We have ordered a spare for your case. ETA is 26 Nov. Engineer will schedule a visit once the spare is received.”
28 Nov – Still no response. After calling again & escalating to Ramesh Chand, I received an email and even the service center confirmed:
“As per your issue we ordered part & one part ETA is 15th Dec & our Eng will visit at your site along with spare.”
(One day AFTER warranty expiry!)
After I called again → New promise: technician on 29 Nov → No one came
1 Dec – “100% confirmed for 2 Dec morning”
2 Dec evening – Still no technician, no call, no update
Only at closing hours did the technician call and still did NOT come.
He said he would come around 10 am – 12 pm tomorrow.
Next day: “I’m still at the center collecting parts for another call. Will come late.” → Still NO VISIT.
Every time, the staff tries to dodge responsibility. They forward random numbers, argue that “it’s not my job,” and behave rudely. Even the technician sounded unprofessional.
When I explained that my warranty expires on 14 Dec and requested urgent help, he openly said:
“Yes, after warranty we will charge you for any additional part.”
This clearly reveals intent.
Despite explaining that I need to travel urgently and requested faster action, he simply stopped taking my calls.
Assigned technician for 2 Dec: Anilkumar Pandit– No show.
Due to repeated missed technician visits, the laptop has deteriorated further — the battery is now worse, and the system takes even longer to turn on. When I had reported the overheating and GPU issues almost a year ago, customer care insisted that on-site service was “not needed” and told me to perform basic diagnostics myself, which only delayed real repair and contributed to the current condition.
Every time I call the service centre (TVS ELECTRONICS GURGAON), they give a new date and then disappear. Customer care reads scripts and refuses to escalate.
This is not incompetence. This is a deliberate attempt to push me beyond warranty, so ASUS/Service Center can later declare “out-of-warranty” or slap absurd charges citing “customer-induced damage” on a laptop I have maintained in pristine condition.
If the laptop is collected now by a center that has lied repeatedly, I have zero trust that it will return without scratches, missing screws, paste smears, or further damage. Many ROG customers in India have faced this.
This is my only work device. Every day it remains unusable I lose client work.
I have already lost ₹5+ lakh in the last three months.
At this point, there is only one fair, risk-free solution:
Immediate brand-new sealed replacement of the same model or higher (ROG Zephyrus Duo 16 GX650PY or 2025 equivalent – 5090-series)
under goodwill and due to proven service delays, harassment, and warranty manipulation.
I am tagging the National Consumer Helpline because if this is not resolved in 72 hours, I will be forced to file a formal case under the Consumer Protection Act 2019 for deficiency of service, unfair trade practice, and intentional warranty expiration tactics.
My complaint has been mishandled from day one.
I hope ASUS will take strict action against the service center and the malicious practices being used to push customers into post-warranty paid repairs.
At this moment, I DO NOT TRUST your service center.
ASUS customer care has also been unhelpful.
I request that a senior official with actual decision-making authority be assigned to my case immediately, as I am unable to work under these conditions. Dealing with the current service centers is only causing further delays, stress, and disruption to my livelihood.
@ASUS_ROG_IN @ASUSIndia @ASUS_ROG @ASUS
RMA INJFD000082
Warranty expires: 14 Dec 2025
Request: IMMEDIATE NEW REPLACEMENT
I can provide.
Purchase invoice
Warranty documents
360° condition photos as of now.

[Samarth Goel @SamarthGoyel]

@ASUS_ROG_IN @ASUSIndia @ASUS @ASUS_ROG I have already DM’d both ASUS INDIA AND ROG INDIA like they asked, but no follow up has been done! There has been no prompt resolution!!

[Samarth Goel @SamarthGoyel]

@ASUS @ASUS_ROG KINDLY LOOK INTO THIS MATTER. NO SERIOUS ACTION IS BEING TAKEN

[Samarth Goel @SamarthGoyel]

Urgent Escalation – RMA INJFD000082 | Intentional Delay to Expire Warranty | Request Immediate NEW Replacement – ROG Zephyrus Duo 16 (2023) GX650PY
@ASUS_ROG_IN @ASUS_ROG @ASUSIndia @ASUS @ASUSIndiaHelp @nch1915 @jagograhakjago
RMA INJFD000082 – Warranty expires in 11days (14-Dec-2025) Request Raised = 17th Nov 2025
────────────────────────────────────
My name is Samarth, and this is how my laptop—my daily source of income—and my trust in ASUS ROG are being systematically destroyed in the last remaining days of its warranty.
I am a full-time 3D artist. In December 2023, I purchased the flagship ROG Zephyrus Duo 16 (2023) GX650PY – AMD Ryzen 9, 32 GB RAM, RTX 4090 Laptop, dual-screen – with 1-year standard + 2-year ADP warranty valid until 14 December 2025.
I have taken extreme care of this laptop since day one:
Always used on a flat hard surface with a cooling pad
Stored safely when not in use
Regularly cleaned; no drops, no liquid, no misuse
Never overclocked
Condition is still 10/10
Yet, over the past few months, the system has developed multiple severe hardware issues:
Severe thermal throttling & overheating (95–100 °C within minutes)
Main display coating damage + permanent keyboard imprints + washed-out HDR/colors
Secondary ScreenPad Plus stays OFF on every boot; needs manual activation
Random crashes & BSODs in Blender, After Effects, Unreal Engine, and even games
SSD speeds dropped drastically
Memory errors & stuttering during multitasking or heavy workloads
USB-A ports unstable (external SSDs/pen drives disconnect randomly)
Keyboard RGB permanently dim, no longer reaches full brightness
Battery drains overnight while fully shut down
Battery life collapsed from 4–5 hrs → barely 45 mins on light use
Extremely slow cold boot on battery (2–3 minutes)
I spent months troubleshooting with clean Windows reinstalls, BIOS updates, DDU driver clean installs, and deep diagnostics. Nothing helped. This is clear hardware degradation, not user-induced damage.
Since this is my only machine and my primary income source, on 17 November 2025, I finally raised RMA INJFD000082 and opted for on-site service.
What followed is nothing short of harassment and intentional delay designed to push me past warranty expiry.
Staff has been rude, unprofessional, and evasive throughout.
Quick Timeline:
17 Nov – Appointment scheduled for 19 Nov
19 Nov – “Technician will visit today” → No one came
After calling: “A part has been ordered; it will take a few days” (Still NO VISIT)
22 Nov – Received email: “Awaiting arrival of necessary materials/spare parts.”
24 Nov – “Motherboard ordered, technician will come today” → No one came
After repeated escalation to Senior/Regional Manager Ramesh Chand, he replied:
“We have ordered a spare for your case. ETA is 26 Nov. Engineer will schedule a visit once the spare is received.”
28 Nov – Still no response. After calling again & escalating to Ramesh Chand, I received an email and even the service center confirmed:
“As per your issue we ordered part & one part ETA is 15th Dec & our Eng will visit at your site along with spare.”
(One day AFTER warranty expiry!)
After I called again → New promise: technician on 29 Nov → No one came
1 Dec – “100% confirmed for 2 Dec morning”
2 Dec evening – Still no technician, no call, no update
Only at closing hours did the technician call and still did NOT come.
He said he would come around 10 am – 12 pm tomorrow.
Next day: “I’m still at the center collecting parts for another call. Will come late.” → Still NO VISIT.
Every time, the staff tries to dodge responsibility. They forward random numbers, argue that “it’s not my job,” and behave rudely. Even the technician sounded unprofessional.
When I explained that my warranty expires on 14 Dec and requested urgent help, he openly said:
“Yes, after warranty we will charge you for any additional part.”
This clearly reveals intent.
Despite explaining that I need to travel urgently and requested faster action, he simply stopped taking my calls.
Assigned technician for 2 Dec: Anilkumar Pandit– No show.
Due to repeated missed technician visits, the laptop has deteriorated further — the battery is now worse, and the system takes even longer to turn on. When I had reported the overheating and GPU issues almost a year ago, customer care insisted that on-site service was “not needed” and told me to perform basic diagnostics myself, which only delayed real repair and contributed to the current condition.
Every time I call the service centre (TVS ELECTRONICS GURGAON), they give a new date and then disappear. Customer care reads scripts and refuses to escalate.
This is not incompetence. This is a deliberate attempt to push me beyond warranty, so ASUS/Service Center can later declare “out-of-warranty” or slap absurd charges citing “customer-induced damage” on a laptop I have maintained in pristine condition.
If the laptop is collected now by a center that has lied repeatedly, I have zero trust that it will return without scratches, missing screws, paste smears, or further damage. Many ROG customers in India have faced this.
This is my only work device. Every day it remains unusable I lose client work.
I have already lost ₹5+ lakh in the last three months.
At this point, there is only one fair, risk-free solution:
Immediate brand-new sealed replacement of the same model or higher (ROG Zephyrus Duo 16 GX650PY or 2025 equivalent – 5090-series)
under goodwill and due to proven service delays, harassment, and warranty manipulation.
I am tagging the National Consumer Helpline because if this is not resolved in 72 hours, I will be forced to file a formal case under the Consumer Protection Act 2019 for deficiency of service, unfair trade practice, and intentional warranty expiration tactics.
My complaint has been mishandled from day one.
I hope ASUS will take strict action against the service center and the malicious practices being used to push customers into post-warranty paid repairs.
At this moment, I DO NOT TRUST your service center.
ASUS customer care has also been unhelpful.
I request that a senior official with actual decision-making authority be assigned to my case immediately, as I am unable to work under these conditions. Dealing with the current service centers is only causing further delays, stress, and disruption to my livelihood.
@ASUS_ROG_IN @ASUSIndia @ASUS_ROG @ASUS
RMA INJFD000082
Warranty expires: 14 Dec 2025
Request: IMMEDIATE NEW REPLACEMENT
I can provide.
Purchase invoice
Warranty documents
360° condition photos as of now.

[Samarth Goel @SamarthGoyel]

@Mericamemed Work from home

[Samarth Goel @SamarthGoyel]

@RWB_American Now you can mow the grass

[Samarth Goel @SamarthGoyel]

@photo5065 This robot watched the video, don’t flip the omelette, flip the pan

[Samarth Goel @SamarthGoyel]

@zackdfilms1 This gave, bank will take your home a whole new meaning haha

[Samarth Goel @SamarthGoyel]

@grok @rainstormblue But if it was then it would be too easy

Basically think like man + parrot ( x ) = 200

X + 170 = Man , Whats parrot? 2x + 170 = 200 so x = 15