Samata Ukil

PR professional | Doodle artist
Reach out to me if you want anything creative :)

[Samata Ukil @SamataUkil]

@HDFCBank_Cares your customer care executive keeps the call on hold and then disconnects. Is the expectation to go through the whole process again to get through? Or can a call back be expected with some resolution?

[Samata Ukil @SamataUkil]

@PhilSirr @CebuPacificAir I couldn’t agree more

[Samata Ukil @SamataUkil]

Hi @CebuPacificAir i just want to understand how ignorant can you be towards your customers who has been literally following up ever single day. All u are saying is 24-48hours. Do u even realise that i might not even be able to get the lost item back?

[Samata Ukil @SamataUkil]

@CebuPacificAir Please get my spelling correct. And please understand its been way to long and no responses from your end so stop fooling your customers

[Samata Ukil @SamataUkil]

@CebuPacificAir whats the update? Still need 24-48 hours and escalation team working on it? I have written to the CAB and want to hear from you while i wait for their response

[Samata Ukil @SamataUkil]

@NewIndAssurance There has been no support yet. Asking for policy number everywhere is not a solution. Please come back with a suitable response

[Samata Ukil @SamataUkil]

Hi @NewIndAssurance kindly train your staff to assist better. A) there are no response to claim emails B) calls are not answered C) Whatsapp support has given me four different answers which also includes visiting a nearby office. How can the experience be so bad?

[Samata Ukil @SamataUkil]

@NewIndAssurance I have DMed the details

[Samata Ukil @SamataUkil]

@CubeQRspnsTeam The response you asked for is already sitting with your team. Kindly be a little more efficient

[Samata Ukil @SamataUkil]

@RajGupta249073 @CebuPacificAir The DM from quick response team was “share xyz”. As if i did not do that already. Cant believe this

[Samata Ukil @SamataUkil]

Hi @CebuPacificAir if i dont have a response from you in the next 24hours i will file a complain to Civil Aeronautics Board and also make sure with more outreach and tweets that people refrain from taking your flight.

[Samata Ukil @SamataUkil]

@CebuPacificAir Stop copy pasting the same response everyday. Like i said, i will try all means to say how inefficient you all are and i will definitely reach out to CAB today since its already been 48hours with no solid response

[Samata Ukil @SamataUkil]

@RajGupta249073 @CebuPacificAir Thanks Raj. Let me give it a shot

[Samata Ukil @SamataUkil]

@CubeQRspnsTeam DM-ed you the customer reference id. I am not hopeful that u will help either. Looks like you guys are playing passing the ball to get more time so that u can waste it

[Samata Ukil @SamataUkil]

@CebuPacificAir How can you tell the same thing everyday? This is technically you asking for endless time. Please don’t harass customers like this

[Samata Ukil @SamataUkil]

Hi @CebuPacificAir another tweet after 24hours while i board my flight to India. Absolutely no solid update on my case. I want an update on my lost airpods. This cant take 5days. I had even sent the location. All you had to do was expidate

[Samata Ukil @SamataUkil]

@CebuPacificAir I am leaving the country tomorrow. If this urgency was shown a little early maybe i would have found what i lost. I have even sent the location on email. All you had to do was show some urgency. Now its your responsibility to find it and ship it to India if found

[Samata Ukil @SamataUkil]

Hi @CebuPacificAir there is absolutely no response on my case. Expected some urgency. What a horrible experience. Will recommend everyone to never take Cebu Pacific Air

[Samata Ukil @SamataUkil]

@CebuPacificAir You were supposed to get back two days back. Its been more than 48hours. This is insane

[Samata Ukil @SamataUkil]

@CebuPacificAir 12516319 Please share an update atleast. How can you all take this so casually?