Sam Parker

Former Instructor for Caterham Experience • Wife to Stuart • Mummy to Sebastian and Scarlett

[Caterham @caterhamcars]

Our Motorsport Coordinator, Abi and drift extraordinaire @SammyAlice7 showing the Caterham Academy participants how it's done 💪

#Caterham #Motorsport #Drifting

[Sam Parker @SammyAlice7]

@OpenreachGB I know that and fully understand but the only persons put out are the end users ie us, I am just tired and fed up of excuses, ultimately it’s between @bt_uk and yourselves but however you want to dress it the customer service is appalling.

[Sam Parker @SammyAlice7]

@OpenreachGB @bt_uk yes there are and I have the emails, but it’s obvious that the 2 of you are incapable or working through a problem together, you both blame each other and your systems, I can’t believe it’s so difficult to connect broadband to a house that already had it when we moved in?

[Sam Parker @SammyAlice7]

@BTCare @OpenreachGB And that’s the best you can do? I have never experienced such appalling customer service, at least offcom and the ombudsman will take it seriously!

[Sam Parker @SammyAlice7]

@bt_uk Yet again @OpenreachGB have no record of the engineers visit, yet we have the emails confirming the appointment, as per usual your call centre has the standard answer that there is nothing they can do, how is this possibly acceptable?

[Sam Parker @SammyAlice7]

@bt_uk @OpenreachGB Yet again @OpenreachGB have no record of the engineers visit, yet we have the emails confirming the appointment, as per usual your call centre has the standard answer that there is nothing they can do, how is this possibly acceptable?

[Sam Parker @SammyAlice7]

@bt_uk @OpenreachGB your incompetence astounds me yet another missed connection that’s 5 now!!! Originally the 8th then 11th/14th/18th/20th and 27th missed being told the 02/01 I cannot believe that you find this acceptable

[Sam Parker @SammyAlice7]

@adrianslowey @bt_uk @OpenreachGB Couldn’t agree more Adrian

[Sam Parker @SammyAlice7]

@MarkYoung @bt_uk @OpenreachGB I can sympathise, their customer service is just ludicrous

[Sam Parker @SammyAlice7]

@BTCare @OpenreachGB Will it be more than another false promise and ‘sorry there nothing we can do’?

[Sam Parker @SammyAlice7]

@BTCare @OpenreachGB Complaint number 171219-004335

Order number HMNAAZZZZ4505993167

[Sam Parker @SammyAlice7]

@BTCare @OpenreachGB We were promised a call back by a manager again last night, that did not happen, all we are told is the system keeps rejecting the expedite and will have to wait till 02.01.2018, do you think that’s good enough? Appalling customer service

[Sam Parker @SammyAlice7]

@dennis_goodwin @bt_uk @OpenreachGB Thanks Dennis. And to you. Look forward to seeing you in the New Year 🎄

[Sam Parker @SammyAlice7]

@OpenreachGB Ultimately though you have to make the connection, @bt_uk inform us it’s your system that’s the issue, why not phone an engineer and ask him to sort the problem?

[Sam Parker @SammyAlice7]

@BTCare @OpenreachGB The system keeps rejecting our expedite should have been done the 8th/11th/14th/18th and today! Just make it happen, pick up the phone call an engineer it’s not difficult

[Sam Parker @SammyAlice7]

Congratulations @bt_uk @OpenreachGB on ruining my 5 year old sons Christmas, 4 missed connection dates hours on the phone to your call centre, 14 years a customer but no customer care whatsoever, unbelievable

[Richard Tait-Harris @RichTaitHarris]

Good lads! @teamparkeracing "TheParkerBoys" @BritishGT @lucieth @RickParfittJnr @SebMorris31 #racingaces

[Sam Parker @SammyAlice7]

@dennis_goodwin Haha no chance. The food was too good! 😂

[Dennis Goodwin @dennis_goodwin]

No one is taking them eating irons off @SammyAlice7 😂 https://t.co/viK59z9MAh

[Richard Tait-Harris @RichTaitHarris]

The sleepy streets of #salcombe @lucieth @Victoriainnsalc @insalcombe @SammyAlice7 @VisitDevon @littlegandt #Holiday