Sandeep Banjan

[Sandeep Banjan @SandeepBanjan]

@sachin_rt for inspiring generation of cricketer, you are truly the god of cricket. We are so blessed to have you on our sides. Always and always much respect and love @BCCI congratulations @surya_14kumar you’ve been amazing @IamSanjuSamson hats off @Jaspritbumrah93 legend

[Sandeep Banjan @SandeepBanjan]

I’ve stayed available because the package keeps showing “Out for Delivery”, but there’s no certainty on when it will actually arrive. This repeated status without delivery is frustrating. Request immediate action. @delhivery @jagograhakjago

[Sandeep Banjan @SandeepBanjan]

also tried contacting customer care bt couldn’t connect to an agent. Requested a callback & raised a delay query bt received no response so far. If an order is marked “Out for Delivery”, it shld actually reach d customer d sme day. @Delhivery please luk into did. @jagograhakjago

[Sandeep Banjan @SandeepBanjan]

also tried contacting customer care bt couldn’t connect to an agent. Requested a callback & raised a delay query bt received no response so far. If an order is marked “Out for Delivery”, it shld actually reach d customer d sme day. @Delhivery please luk into did. @jagograhakjago

[Sandeep Banjan @SandeepBanjan]

@delhivery Very poor experience. My order has been marked “Out for Delivery” for 3 consecutive days, each day with new delivery contact & OTP, yet it never arrives. Tried calling the numbers shared but no clarity. Please resolve this and ensure delivery ASAP. #CustomerExperience

[Sandeep Banjan @SandeepBanjan]

@delhivery Very poor experience. My order has been marked “Out for Delivery” for 3 consecutive days, each day with new delivery contact & OTP, yet it never arrives. Tried calling the numbers shared but no clarity. Please resolve this and ensure delivery ASAP. #CustomerExperience

[Sandeep Banjan @SandeepBanjan]

Customers shouldn’t have to fight this hard for spoiled food delivery. Hoping Zepto resolves this quickly. Order ID JLGNOMNMR87337 @zeptp @zeptocares

[Sandeep Banjan @SandeepBanjan]

I even suggested a simple solution: pick up the melted products and replace the order. Instead, I’m being asked to open every package, click more photos and prove the issue again. @ZeptoNow @zeptocares

[Sandeep Banjan @SandeepBanjan]

I even suggested a simple solution: pick up the melted products and replace the order. Instead, I’m being asked to open every package, click more photos and prove the issue again. @ZeptoNow @zeptocares

[Sandeep Banjan @SandeepBanjan]

What’s worse — they replaced products on their own without informing me and now are offering refund only for lower-value items while denying refund for the rest. How does that make sense? @ZeptoNow @zeptocares

[Sandeep Banjan @SandeepBanjan]

What’s worse — they replaced products on their own without informing me and now are offering refund only for lower-value items while denying refund for the rest. How does that make sense? @ZeptoNow @zeptocares

[Sandeep Banjan @SandeepBanjan]

Really disappointed with my recent order from @ZeptoNow. Ice creams delivered late and completely melted — not even edible. Photos already shared with support

[Sandeep Banjan @SandeepBanjan]

Really disappointed with my recent order from @ZeptoNow. Ice creams delivered late and completely melted — not even edible. Photos already shared with support

[Sandeep Banjan @SandeepBanjan]

This tweet isn’t just about one delayed order.
It’s about timelines that can’t be trusted, robotic support, and customers being taken for granted.

Hoping you choose transparency here instead of scripted replies. @zomato @zomatocare

[Sandeep Banjan @SandeepBanjan]

@zomato @zomatocare Moving everything to private DMs avoids accountability and hides service failures from other customers.

If the platform can take orders publicly, it should be able to address complaints publicly too.

[Sandeep Banjan @SandeepBanjan]

@zomato @zomatocare Moving everything to private DMs avoids accountability and hides service failures from other customers.

If the platform can take orders publicly, it should be able to address complaints publicly too.

[Sandeep Banjan @SandeepBanjan]

To be clear — I am NOT asking for a refund.
I am NOT asking for credits.

I’m asking for one simple thing:
👉 A public acknowledgement that this delay happened
👉 A public apology
👉 Assurance this won’t be normalised for customers @zomato @zomatocare

[Sandeep Banjan @SandeepBanjan]

To be clear — I am NOT asking for a refund.
I am NOT asking for credits.

I’m asking for one simple thing:
👉 A public acknowledgement that this delay happened
👉 A public apology
👉 Assurance this won’t be normalised for customers @zomato @zomatocare

[Sandeep Banjan @SandeepBanjan]

Order placed at 2:30pm with a 40–45 min promise.
Delivered after 1 hr 15 mins.

No proactive update. No real tracking. Just template replies while I kept following up.

Now I’m being told to “DM details” instead of acknowledging the lapse openly. @zomato @zomatocare

[Sandeep Banjan @SandeepBanjan]

Order placed at 2:30pm with a 40–45 min promise.
Delivered after 1 hr 15 mins.

No proactive update. No real tracking. Just template replies while I kept following up.

Now I’m being told to “DM details” instead of acknowledging the lapse openly. @zomato @zomatocare

[Sandeep Banjan @SandeepBanjan]

I’m being asked by Zomato to move this to DM.

I won’t.

This issue happened in public, the delay happened in public, and the response should also be in public.@zomato @zomatocare

[Sandeep Banjan @SandeepBanjan]

I’m being asked by Zomato to move this to DM.

I won’t.

This issue happened in public, the delay happened in public, and the response should also be in public.@zomato @zomatocare

[Zomato Care @zomatocare]

@SandeepBanjan Hi Sandeep, we've replied to your concern over here:
https://t.co/4iPTbaPALp

[Sandeep Banjan @SandeepBanjan]

This isn’t about a few minutes late — it’s about poor communication, false timelines, and making customers follow up relentlessly just to know where their order is.

Not acceptable for a platform of this scale. @zomato @zomatocare @jagograhakjago

[Sandeep Banjan @SandeepBanjan]

Your support team is only sending template responses instead of giving real updates or solutions.

If delivery timelines mean nothing, why show them at all while ordering? @zomato @zomatocare

[Sandeep Banjan @SandeepBanjan]

Your support team is only sending template responses instead of giving real updates or solutions.

If delivery timelines mean nothing, why show them at all while ordering? @zomato @zomatocare

[Sandeep Banjan @SandeepBanjan]

@zomato Ordered food on Zomato at 2:30pm with a promised delivery of 40–45 mins.
It’s already delayed and now pushed further with ZERO proactive update.

Customers shouldn’t have to chase their own food. What’s going on here?

[Sandeep Banjan @SandeepBanjan]

@zomato Ordered food on Zomato at 2:30pm with a promised delivery of 40–45 mins.
It’s already delayed and now pushed further with ZERO proactive update.

Customers shouldn’t have to chase their own food. What’s going on here?

[Sandeep Banjan @SandeepBanjan]

Grievance Ref: DOTEL/E/2026/0003734
Still unresolved. Hoping this gets the serious attention that formal complaints haven’t received. @airtelindia @Airtel_Presence @jagograhakjago @DoT_India @airtelnews

[Sandeep Banjan @SandeepBanjan]

Requesting accountability from @airtelindia, @DoT_India, and #CPGRAMS. I am only asking for what was promised:
- Activation of my DTH service without extra charges
- Action on the false sales commitment

[Sandeep Banjan @SandeepBanjan]

Requesting accountability from @airtelindia, @DoT_India, and #CPGRAMS. I am only asking for what was promised:
- Activation of my DTH service without extra charges
- Action on the false sales commitment

[Sandeep Banjan @SandeepBanjan]

If a telecom provider can deny a bundled service after taking payment, and complaints get closed without verifying resolution, what is the purpose of consumer grievance systems? @airtelindia @Airtel_Presence @jagograhakjago

[Sandeep Banjan @SandeepBanjan]

If a telecom provider can deny a bundled service after taking payment, and complaints get closed without verifying resolution, what is the purpose of consumer grievance systems? @airtelindia @Airtel_Presence @jagograhakjago

[Sandeep Banjan @SandeepBanjan]

Even after a DoT complaint, Airtel called me just to ask for their own sales agent’s details instead of telling me what action they took. Is the customer expected to investigate internal sales misconduct now? @jagograhakjago

[Sandeep Banjan @SandeepBanjan]

Even after a DoT complaint, Airtel called me just to ask for their own sales agent’s details instead of telling me what action they took. Is the customer expected to investigate internal sales misconduct now? @jagograhakjago

[Sandeep Banjan @SandeepBanjan]

It’s now been over a month. My grievance has been marked “disposed,” but my DTH service is STILL not activated. No resolution. Only template replies citing “company policy.”