@RazerSupport@acroengineering
India RMA - ACRO260412761101
RMA raised on 13th, reached service center on 19th, still unresolved. offered a non-equivalent Basilisk mouse, told Viper V2 Pro unavailable, and asked โน7000 for Viper V3 Pro, which feels unreasonable for a warranty.
Also conflicting communication, including being told emails were sent when nothing was received.
This is my 3rd Razer mouse, but if this is the level of after-sales, it seriously affects my confidence in recommending or buying Razer products again.
Please help resolve this fairly
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Am I right? @GyanTherapy
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