Sandy Rogers

I'm the Customer Loyalty global practice leader for @FranklinCovey and the author of Leading Loyalty - Cracking the Code to Customer Devotion.

[Sandy Rogers @SandyRogersFC]

Thank you @wobi_es @wobi_en for inviting me to speak in Mexico City this week on how to earn fierce customer and employee loyalty. I am grateful for the opportunity to meet so many passionate people determined to build winning cultures. #empathy #responsibility #Generosity

[Sandy Rogers @SandyRogersFC]

Are you an operational leader challenged with inspiring frontline people to deliver great service?

CEO's and senior operational leaders frequently ask a question like this: “I know customer service is critical to our success and I believe we are pretty g…https://t.co/ewfayJaoNQ

[Sandy Rogers @SandyRogersFC]

Are you using an email, text, or IVR survey to rank people, teams, or locations based on customer service? Most fail to rank accurately. Why? 

The low percentage of customers who are aware of and agree to complete email, text, or IVR surveys often do no…https://t.co/VR3aQRdebj

[Wanda T. Wallace @AskWanda]

@SandyRogersFC told me that the 3 main principles of loyalty are Empathy, Responsibility and Generosity.
The pre-requisite for customer loyalty is employer loyalty. You need your employees to be excited about coming to work. https://t.co/M4NLXqmmlL

[Sandy Rogers @SandyRogersFC]

In taking your customer experience from good to great, identifying WHO needs to get better is often more important than learning WHAT needs get better. Is the behavior of your frontline people essential to building your business? If so, are you accurately…https://t.co/6bYGiWAztF

[Sandy Rogers @SandyRogersFC]

Knowing how, and when, to surprise customers with unexpected extras can make all the difference when it comes to earning customer loyalty. #leadingloyalty https://t.co/eViNV9V1Yw

[Sandy Rogers @SandyRogersFC]

The Loyalty Practice at FranklinCovey helps organizations and front line leaders inspire, train, and coach their employees to delight more customers. #blog #leadingloyalty #customerloyalty #customerexperience https://t.co/6OTBQBfyFm

[Sandy Rogers @SandyRogersFC]

A commitment of the heart means we care about our customer’s problem. A commitment of the head means we know what to do about it. And a commitment of the hands means we are willing to do what’s necessary to solve it. #blog #loyalty https://t.co/cZz0I3njYV

[FranklinCovey @franklincovey]

Today, join entrepreneur and bestselling author, @MikeKoenigs, as he shares the riveting story of his cancer diagnosis and subsequently gaining a new perspective that success and happiness don’t have to come at the expense or yourself or your family. https://t.co/EpLRcn7YF0

[Sandy Rogers @SandyRogersFC]

As organizations work to standardize customer service in order to become more efficient, they risk becoming less empathic. #blog #leadingloyalty https://t.co/GJTIejyIW3

[Sandy Rogers @SandyRogersFC]

Those who have engendered loyalty effectively follow up with their customers. It goes with doing the “job to be done.” #blog #leadingloyalty https://t.co/zx9lzfCzNO

[Sandy Rogers @SandyRogersFC]

Empathy is essential when it comes to earning intense customer loyalty. Shawn Moon shares a great story that illustrates this perfectly. #leadership #loyalty #leadingloyalty https://t.co/gCHs07ArfR

[Sandy Rogers @SandyRogersFC]

Put your people into a position to enrich the lives of your customers and you will have engaged employees, loyal customers, and a growing and profitable business. #Loyalty #EmployeeEngagement #CustomerLoyalty #Culture
https://t.co/AcDEFDId5j

[FranklinCovey @franklincovey]

Today on FranklinCovey On Leadership, join the Wall Street Journal bestselling author of Indistractable, @nireyal, as he shares his unique insight and perspective on understanding and mastering the triggers that lead to distraction. https://t.co/1Sq7ZSnFFi

[Sandy Rogers @SandyRogersFC]

Huddles are essential when it comes to ensuring that the practices and principles of loyalty become part of your team culture. #blog #leadingloyalty https://t.co/O4ah7xGt95

[Sandy Rogers @SandyRogersFC]

Empower frontline leaders and customer-facing employees to enrich your customers' lives, and you will earn the loyalty of your customers and employees alike. #leadingloyalty #customerloyalty #employeeengagement https://t.co/FT6B3XfEl7

[Sandy Rogers @SandyRogersFC]

Are you and the people on your team driven more by job descriptions, policies, and systems—or by the urge to enrich lives? #blog #leadingloyalty #CustomerExperience #Empathy https://t.co/onFmntbOl9

[Sandy Rogers @SandyRogersFC]

My co-authors and I have been researching what makes intense customer loyalty, and we found three principles in particular that are essential when it comes to building and earning customer devotion. #leadingloyalty https://t.co/SixzMoLb9m

[Sandy Rogers @SandyRogersFC]

Define your loyalty legacy. Use this simple tool to craft your own legacy statement around your customers and colleagues. #Loyalty #CustomerLoyalty #LeadingLoyalty https://t.co/SgZYRQzPzF

[Sandy Rogers @SandyRogersFC]

Intense customer loyalty is built over time with repeated, consistent, and positive experiences. #LeadingLoyalty #CustomerExperience #BrandLoyalty https://t.co/eB6IAvK4by

[FranklinCovey @franklincovey]

Today on FranklinCovey On Leadership, bestselling author and Ted Talk titan, @shawnachor, shares research and insight from his bestselling book, Big Potential, and how only through pursuing happiness and success together can we see our big potential. https://t.co/X1VjMA08P0