@EveryoneActive I just signed up as a new customer and the app isn’t working.
Not a great start, maybe I should cancel as I can’t book anything. I have 24 hrs, hmmmm
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@YSL 6/6 ...Especially as it’s such an expensive item!
Due to this problem. My wife has not being able to use her bag since the day of purchase.
It has been a really bad first experience with very poor customer service.
The next tweet has photos of the bag and the fault.
@YSL 5/6 We just got back from being away on a long holiday for my wife’s 30th & she was really excited to take the bag with her but that was completely ruined because of this. I’d expect that the quality assurance checks would have picked this fault up...
@YSL 4/6 ...then I’d want compensation of some kind, due to this being a manufacturing fault & ruining the birthday surprise!! The lady said that this wasn’t possible at the time & a refund would be all that she can offer.
@YSL 3/6 I explained when I purchased the bag it was on a special discounted offer over 30% off & that I didn’t want the refund & that if you were unable to provide me a replacement of the exact same bag...
@YSL 2/6 We’re really disappointed with the product which we have received after paying so much money. We called the YSL customer service to report/make a complaint about this problem. They explained they can only issue a refund as the bag is not available in stock.
@YSL I recently purchased one of your bags for my wife’s 30th Birthday as this was something she had always wanted. Unfortunately when it got delivered (as you can see from the photo) the flap/lid of the bag is slanted & not straight... 1/6