Sanju

Try try but never cry ☺️.

[Sanju @Sanju3330]

@XiaomiIndia @RedmiIndia @add_axio Why was I denied warranty service in month 7 because my phone was EMI-locked? Xiaomi advised a factory reset, but Axio refused to unlock it without full payment. I paid EMIs on time. Now my warranty has expired. WHO IS ACCOUNTABLE?

[Sanju @Sanju3330]

@add_axio @add_axio Where is the mail 💌 from your side 😤 ??

[Sanju @Sanju3330]

@add_axio I cleared all my EMIs on 5 Nov 2026 with zero dues, yet you removed the device lock only on 9 Nov. During my 1-year warranty, you refused to unlock my phone for Xiaomi service, causing my warranty to become technically void. Who will compensate me for this loss?

[Sanju @Sanju3330]

@RedmiIndia

[Sanju @Sanju3330]

@add_axio I cleared all my EMIs on 5 Nov 2026 with zero dues, yet you removed the device lock only on 9 Nov. During my 1-year warranty, you refused to unlock my phone for Xiaomi service, causing my warranty to become technically void. Who will compensate me for this loss?

[Sanju @Sanju3330]

@add_axio @RedmiIndia

[Sanju @Sanju3330]

@add_axio what an absolute disgrace! Your left hand has no clue what your right hand is doing. Your email claims my device is UNLOCKED, while your WhatsApp team shamelessly asks me to wait another 48 hours. Is this a financial company or a circus? Stop playing games with customer

[Sanju @Sanju3330]

Do you think customers are fools? If I delay an EMI by even ONE DAY, you bombard me with calls, notifications and recovery threats. But when I've CLEARED 100% of my dues, suddenly you need a WEEK to remove your lock? @add_axio

#Deepotsav2026

[Sanju @Sanju3330]

I reported serious performance, heating and System UI issues in my 7th EMI month, requesting urgent servicing. AXIO refused to unlock. Now I've paid everything, and you're still delaying? Is this your customer service, @add_axio? Shameful!

[Sanju @Sanju3330]

Do you think customers are fools? If I delay an EMI by even ONE DAY, you bombard me with calls, notifications and recovery threats. But when I've CLEARED 100% of my dues, suddenly you need a WEEK to remove your lock? @add_axio

[Sanju @Sanju3330]

AXIO locks phones within an hour but takes a WEEK to unlock after full payment! One-day EMI delays trigger calls and threats. Double standards? @add_axio and that “Happy Diwali” message—is it a wish or mockery? @add_axio

[Sanju @Sanju3330]

All EMIs are paid. Outstanding dues: ₹0. Yet @add_axio says my Xiaomi phone lock will be removed only after a week. I contacted you on X and was told to email. Your email discusses an NOC and permanent account closure—not my phone lock. Why is the lock still on? Explain.

[Sanju @Sanju3330]

Requesting intervention from @jagograhakjago

I have cleared all outstanding EMI dues, yet @add_axio refuses to remove my device lock immediately, citing internal policies and asking me to wait another 7 days.

Why should my device remain restricted despite full repayment?

[Sanju @Sanju3330]

@add_axio @jagograhakjago @consaff @RBI @RBIsays @FinMinIndia THIS ENTIRE EXPERIENCE HAS BEEN PATHETIC, FRUSTRATING AND DEEPLY DISAPPOINTING.

@add_axio — I expect an explanation, accountability and an immediate resolution. NOT ANOTHER AUTOMATED EXCUSE!

[Sanju @Sanju3330]

Your EMI lock prevented factory resetting my Xiaomi phone and accessing service during its 12-month warranty, which has now expired. You offer PIN Unlock but refuse to provide the PIN. Who takes responsibility, @add_axio ?
@jagograhakjago @consaff @RBI @RBIsays @FinMinIndia

[Sanju @Sanju3330]

@add_axio @jagograhakjago @consaff @RBI @RBIsays @FinMinIndia Collecting EMI payments is not the only responsibility of a financial company. Customer support, accountability, transparency and post-payment service matter too.

Customers are not asking for favours. We are demanding the basic service and respect we deserve.

[Sanju @Sanju3330]

@add_axio @jagograhakjago @consaff @RBI @RBIsays @FinMinIndia Collecting money is your priority, but providing customer support after receiving that money seems to be none of your concern.

[Sanju @Sanju3330]

@add_axio @jagograhakjago @consaff @RBI @RBIsays @FinMinIndia You expect customers to fulfil every financial obligation on time, but when it's your turn to provide basic support, you simply disappear.

What kind of double standards are these?

[Sanju @Sanju3330]

@add_axio @jagograhakjago @consaff @RBI @RBIsays @FinMinIndia And now, even after making the FULL payment, with ZERO outstanding dues, your team still cannot provide a proper resolution or promptly remove the mobile lock.

WHAT EXACTLY IS YOUR PROBLEM?

[Sanju @Sanju3330]

@add_axio @jagograhakjago @consaff @RBI @RBIsays @FinMinIndia consider this an extremely serious matter, and I want AXIO to explain why my repeated requests for assistance were ignored and what responsibility it accepts for the resulting inconvenience and lost opportunity to obtain warranty service.

[Sanju @Sanju3330]

@add_axio @jagograhakjago @consaff @RBI @RBIsays @FinMinIndia My phone came with a 12-month manufacturer's warranty, but that warranty period has now expired. I paid for a product with a warranty that I couldn't properly utilise when I needed it because the device restrictions remained unresolved.

I

[Sanju @Sanju3330]

@add_axio @jagograhakjago @consaff @RBI @RBIsays @FinMinIndia Because of these device-lock restrictions and your failure to provide a solution, I couldn't properly access the servicing I needed from Xiaomi during the warranty period.