Sarah

[Sarah @Sarah16905207]

Testing

[Sarah @Sarah16905207]

@Ginger_Princess @AerLingus I am nearly four weeks in now, have spoken to at least 4 reps on the phone and still I have no confirmation email for my sons flight. I can’t find my own booking online anymore either so I’m assuming the chimpanzees took over aerlingus. Absolutely up the spout!!!

[Sarah @Sarah16905207]

@Kiva_TV @AerLingus Good luck. I’ve been waiting for a response for my complaint for nearly two weeks. The level of incompetence at this airline lately is staggering.

[Sarah @Sarah16905207]

@AerLingus is there a major issue with your system sending confirmation emails? This morning was my 4th call to your reservations team to get these and once again nothing has been emailed?? Will you let us fly without this proof?

[Sarah @Sarah16905207]

@EoinScanlan @AerLingus I can’t believe how downhill they have gone. I’m in exactly the same position. No idea where I stand in terms of my son being added to the booking.

[Sarah @Sarah16905207]

@AerLingus the way you treat your customers is disgusting. For years I advocated aerlingus and these last few weeks I’ve been treated appallingly when all I want is to add my son to my booking. You were quick enough to take the money out of my account!

[Sarah @Sarah16905207]

@AerLingus I’ve received a confirmation email for the outbound flight now thank you but nothing for the return flight. I need to have this also. Can you please raise this with reservations urgently as there are two separate booking numbers for outbound and inbound

[Sarah @Sarah16905207]

@Sara00272144 @AerLingus I’m gobsmacked at how poor customer service is lately. I’ve cannot get a simple request processed either and my tweets are conveniently not benign displayed and DMs ignored.

[Sarah @Sarah16905207]

@AerLingus why are my DMs to get assistance being ignored. Aer Lingus customer service has gone downhill drastically

[Sarah @Sarah16905207]

@AerLingus I’m at my wits end trying to add my newborn son to my existing ticket. I’ve waited for hours so far on hold, been fobbed off by two reps, charged and yet I have no confirmation emails and the references given are not being accepted. Now your DM service is ignoring me.

[Sarah @Sarah16905207]

@PETRINAJOHNSON Just watching it myself now. You came across as a lovely person.

[Sarah @Sarah16905207]

@MartinSLewis @Ryanair Yes, this has happened to us despite requesting the refund in March. The joke is, that even when you go through the process of using the link to insist on a refund, the system then wont allow it as it states you have already made an application. Very convenient glitch for Ryanair