Sarah Lamb

[Sarah Lamb @SarahAnneLamb]

@FHZInsurance Your website isn't working. How do I get a quote?

[SABC News Radio @SABCNews_Radio]

[COMING UP] New DataEQ report measuring public sentiments, places City of Tshwane as the best-performing metro in South Africa.

#UpdateAtNoon #SABCNews

[eNCA @eNCA]

Banking remains South Africa's most loved sector. That is the word from the latest Banking Index from DataEQ. eNCA's @BraDanTMoyane spoke to Sarah Lamb to discuss the findings.
#DStv403 #TheSouthAfricanMorning #eNCA

[DataEQ @DataEQ]

The results are in! @Discovery_SA South Africa's favourite bank in 2024, achieving an impressive 47% Net Sentiment score.

@AbsaSouthAfrica takes 2nd place, followed by @FNBSAin 3rd.

📊 Find out what drove praise and complaints from consumers here: https://t.co/b5ecWeTpxz

[DataEQ @DataEQ]

📊 SA Banking Sentiment Index 2024 – Out Now!

Based on over 3M consumer social media posts, the report analyses how SA’s leading banks performed in CX, service quality & governance.

Top banks: @Discovery_SA, @Absa, @FNBSA & more.

Full report here: https://t.co/PFa1I1hcrg

[Sarah Lamb @SarahAnneLamb]

@evernote Nothing about @evernote is a win. I'm now logged out of my Evernote ios app and told to upgrade, when I'm already on the professional paid tier. I only use the app on one other device. Is this a joke?

[eNCA @eNCA]

Bank customers in South Africa are significantly more satisfied with the service they received, compared to last year. This is according to the latest South African Banking Sentiment Index from DataEQ. #DStv403 #eNCA

[DataEQ @DataEQ]

We've been a little quiet lately, but it's for good reason. All will be revealed tomorrow...

[Sarah Lamb @SarahAnneLamb]

@joelgascoigne @joelgascoigne Do you find that your customers get frustrated when they have to wait an additional day for feedback? I love the idea of a 4DWW but doubt that our customers will feel the same.

[The Africa Report @TheAfricaReport]

High costs, poor service and a weakening economy: How South Africans see their banks. https://t.co/0EUBBtkEhW #southafrica #banking

[DataEQ @DataEQ]

The 2019 SA Banking Sentiment Index is here. We analysed 1.9 million social media posts about the big five banks and included an analysis of 68 500 posts about the new entrants, @BankZeroSA, @Discovery_SA and @tymebankza. https://t.co/tyTIpbpTFp

[Sarah Lamb @SarahAnneLamb]

Looking forward to this!

[Red & Yellow School @RedAndYellowEd]

Digital has introduced new marketing challenges, demanding upskilling & greater adaptability. Introducing our Tourism Marketing Forum. Get insights & practical tips to help you remain successful. More info: https://t.co/IqXo05NQfQ Tickets: https://t.co/yXG3eltdhU #RYTourismForum

[Sarah Lamb @SarahAnneLamb]

@SpringBokHelp I'm encouraged to know that you are a consistent bank - consistently bad at helping your customers.

[Sarah Lamb @SarahAnneLamb]

@SpringBokHelp I'm not sure how to create a login on your app. Could you assist?

[Sarah Lamb @SarahAnneLamb]

@SpringBokHelp I called your call centre today and someone named Morgan informed me that she had never heard of your new account promotion and then hung up on me. Really feeling like a valued client right now.

[Sarah Lamb @SarahAnneLamb]

@testingengage really stoked with your service today. Thank you!

[Sarah Lamb @SarahAnneLamb]

@SpringBokHelp No. Too little too late.

[Sarah Lamb @SarahAnneLamb]

@SpringBokHelp I'm done with you. Think I'm going to sign up with one of your competitors.

[Sarah Lamb @SarahAnneLamb]

@SpringBokHelp still no resolution of my card issue after phoning your call centre twice and visiting one of your branches. Please assist.