Sarah Stocks

☼Turning founder intent into operational reality
☼Building the processes tools & CX that scale
☼Customer: Success • Experience • Operations
☼Web3 • AI • Fintech

[Sarah Stocks @SarahJaneStocks]

Reflecting on the past year & how different things feel compared to when I started my business 5 years ago.

Highs, lows & lots of lessons in between!

Grateful for the people, conversations & opportunities this year. Thank you if this is you🙏🏼

Taking the learnings into 2026💪🏼✨

[Sarah Stocks @SarahJaneStocks]

What CS should prioritise to close 2025 successfully:

- Identify at risk accounts: action
- Contact Dec renewals: start convo
- Get your team together: align & add structure
- Communicate with existing customers: schedule EOY email

#CustomerSuccess #CS #CX #web3

[Sarah Stocks @SarahJaneStocks]

Just me waiting to lead my "Growth Through Retention" workshop at lunchtime...

Want to know how to drive growth through existing users?
Why are users dropping off?
Are you free?
Join me!

See you later..

@ton_blockchain @TONEurope #retention #Web3Community #CustomerExperience

[Sarah Stocks @SarahJaneStocks]

Busy week for the TON fam!

Join me tomorrow for 'Growth through Retention'

Driving growth with your existing users 📈🤝

#retention #CX #CustomerExperience #UX #UserExperience #web3Community

[TON Europe Hub @TONEurope]

GM fam! 💎

Here’s what’s happening this week:

Wednesday
5 PM - ❤️‍🔥 Pitch Roast Session #20 with @delovoyslava, @RogRais and @TonyVibeOnTON

Thursday
1 PM - ⭐️ Workshop: Growth Through Retention by @SarahJaneStocks

3 PM - 🧑‍💻 Workshop: Introduction to Development on TON Blockchain by ​Andrei Shvetc

Friday
1 PM - 🐸 Discover @TONMemeRepublic with all TON Hubs @toncishub @TONSSEA @TONEastAsia @TONUShub @TONEurope

2 PM - 🕹 Live Gaming Session: Explore Web3 Games
@Azuki_Escape @PenguClash @MemHustleArmy

Follow our luma calendar to stay updated on all upcoming events!

[shefi 💫 @shefiorg]

It’s rare for SheFi to get criticism, but a few people have asked if we’re “just women posting cute pics.”

For the record, we’re the largest female + nonbinary onboarding community in crypto with 30,000+ members in 98 countries.

And also... WE'RE PROUD TO BE SHEFI BADDIES. 😌✨

[Sarah Stocks @SarahJaneStocks]

@flabrt Absolutely! UX and CX ...get this right and you're off 🚀

[Sarah Stocks @SarahJaneStocks]

@ELuttenberg789 @samusb @0xsequence 👏🏼👏🏼

[Sarah Stocks @SarahJaneStocks]

@xvitessemainnet Sounds great ...hopefully the CX matches the UX and then there's no question about mass adoption 🤔

[Sarah Stocks @SarahJaneStocks]

@333Polaris @EFDevcon @qnou Love seeing this!

UX and CX is such an afterthought and definitely not often spoken about at conferences. If web3 is really going to 🚀 ...we have to get better at it

[Sarah Stocks @SarahJaneStocks]

@sha_dow_bane YES 👏🏼 better UX, understanding your users and what they need and educating them with the value so they keep coming back for more, smooth onboarding etc etc

When web3 realises the amount of growth from existing users 🚀🚀🚀

[Stableport @StableportX]

We’ve partnered with @0xPolygon to unlock the future of payments 🤝

Stableport is a non-custodial B2B payments orchestration platform that simplifies cross-border transactions using a "stablecoin sandwich" model, converting fiat to stablecoins and back via our network of licensed VASP partners.

Laser-focused on connecting developed and emerging markets, Stableport will utilise Polygon PoS to enable rapid, cost-effective, and seamless payments for our business customers. Delivering near-instant finality, Polygon’s battle-tested blockchain makes it the perfect scalable backbone for global stablecoin flows. 🌍

With Stableport, money moves fast. Stay tuned for updates! 🚀

[Sarah Stocks @SarahJaneStocks]

@StableportX @0xPolygon Amazing news, congrats teams 👏🏼

[Sarah Stocks @SarahJaneStocks]

Reminder for anyone building...

-Maybe you don’t need more clients/users
-Maybe you need happier ones 🤔

Question: do you know how happy your users are?

#web3 #retention #CX

[Sarah Stocks @SarahJaneStocks]

Does your growth feel unpredictable & impossible to forecast?

You might have a retention problem 😬

I’m running a workshop: how retention, lifecycle management & user experience influence sustainable growth.

📅 Thurs 27 Nov, 1 PM CET
📷 Watch on X or TG
@TONEurope

[Sarah Stocks @SarahJaneStocks]

@TONEurope See you on Thursday! Looking forward to this 💪🏼

[Sarah Stocks @SarahJaneStocks]

In startups, onboarding is passed down from founders to founding team to customer facing team.

A mix of emails, docs & guesswork together.

The result? Every customer gets a different experience.

When was the last time you mapped your full onboarding end-to-end?

#CX #web3

[Sarah Stocks @SarahJaneStocks]

Helping a founder map their user journey today ...when was the last time you did this?

🫣Have you ever mapped your user journey?😬

I bet there's an easy quick win in there if you never have!

...a welcome message, an email nudge

#UserJourney #UserExperience #CustomerExperience

[Sarah Stocks @SarahJaneStocks]

Monday reminder:

You can start slow and still have a strong week.

Consistency beats intensity: business... fitness ... life.

Have a good week 💪🏼☀️

[Sarah Stocks @SarahJaneStocks]

Monday I explained The Retention Playbook @TheW3BClub event: Retention Loops: Turning Hype Into Habit.

Are your users coming back because they want to, not because you are reminding them? No?

Use my playbook to fix this...& drop me a DM to chat!

#retention #UX #CX

[Sarah Stocks @SarahJaneStocks]

News flash💥

If users don’t hit value quickly, it doesn’t matter how good your follow-ups are!

What’s your “aha” moment and how fast do users reach it?

#web3 #UserOnboarding #CX