Sarah Jean

[Sarah Jean @SarahJean617]

@SouthwestAir After paying $1000 to rent a car and drive 26 hours home a $150 travel voucher and surface level apology seems disingenuous. I’ll occasionally get a response to my DMs and when I reply back with what I need I just get another automated response and no reply from email either.

[Sarah Jean @SarahJean617]

@SouthwestAir how about a response on day 4 of trying to reach you??????

[Sarah Jean @SarahJean617]

@SouthwestAir how often do I need to tweet you to get a response?? How many DMs do I need to send before someone can refund me for my cancelled flights?

[Sarah Jean @SarahJean617]

@SouthwestAir call number 4 in 3 days, let’s see how long I sit on hold before getting disconnected this time. Still stranded across the country with no medication and no response from @SouthwestAir

[Sarah Jean @SarahJean617]

@SouthwestAir @tbbevis Please respond and issue my refund!!!!!!!! It’s been 3 days of being ignored and stranded in the airport!!!!!

[Sarah Jean @SarahJean617]

@SouthwestAir @4mcadam I have DM’d my confirmation number several times and have not received a response. I can’t get a rescheduled flight in person or online and just need a refund right now so I can take another airline home. It’s been 3 days now that you’ve stranded me across the country.

[Sarah Jean @SarahJean617]

@SouthwestAir @iBrooklyn_Marie I have waited on hold for over 24 hours in the last 3 days and the line just keeps disconnected. Still stranded, still no response. I have DM’d my confirmation number 3 times and keep getting ignored. @SouthwestAir needs to get it together and start issuing automatic refunds!!!

[Sarah Jean @SarahJean617]

@SouthwestAir I have been tweeting you, calling you, emailing you, even disputed my transaction through PayPal and haven’t heard a peep. My flight was supposed to be Saturday and I still haven’t gotten anywhere. This is absolutely horrible customer service.

[Sarah Jean @SarahJean617]

@SouthwestAir @amanda_noret I was on hold for 5 hours yesterday before the line disconnected on me. I’ve been trying to reach a person about my flight for over 24 hours now with no luck. If you’re going to cancel flights like this you need to issue refunds @SouthwestAir

[Tampa Bay 28 @tampabay28]

Southwest Airlines canceled thousands of flights nationwide Sunday, according to flight-tracking site FlightAware. https://t.co/I7lI85eWUR

[Sarah Jean @SarahJean617]

@SouthwestAir @_KennediWalker Not just ready to go home, but need to go home to get my medication and take care of my pets!!! @SouthwestAir was paid for a service and is refusing to issue refunds even though that service has been cancelled. This is ridiculous and awful customer service.

[Sarah Jean @SarahJean617]

@SouthwestAir @amandacdykes Irregular operations?? Being stranded across the country with no option for a flight for 5 days is more than irregular operations, especially when you’re blatantly lying to your passengers about weather. You need to respond to messages, tweets and phone calls and issue refunds!!

[Sarah Jean @SarahJean617]

@SouthwestAir @guitarwaynebru 5 hours on hold just to be disconnected. Message after message to your social media going unanswered, countless emails. This isn’t delayed service, this is absent customer service. You need to start by issuing refunds to passengers so they can find alternate ways home!

[IPT Info @IPTInfo]

@SouthwestAir Anyone being harmed financially by Southwest’s actions today should consider filing a consumer complaint. I’m seeing people forced to spend $$$ to rebook on competing airlines while #SWA merely says “so sorry”. Horrible actions by SWA mgmt today.

https://t.co/ORBtWqmjlW

[Sarah Jean @SarahJean617]

@SouthwestAir Free as long as your plane actually takes off. Southwest is actively lying to customers about why they’re cancelling flights so they don’t have to accommodate the hundreds of thousands of people they’ve stranded across the country. Never again will I fly @SouthwestAir

[Sarah Jean @SarahJean617]

@SouthwestAir I’m just looking forward to boarding any plane and getting home. After sitting in an airport with no help from customer service and no flights to get home, fuck your movies, just get us out of here!!!

[Sarah Jean @SarahJean617]

@SouthwestAir Low fares for flights that never take off!!!!

[Sarah Jean @SarahJean617]

@SouthwestAir @jtrain1212 Do you also know the feeling of being stranded in an airport across the country for days on end while your medication supply dwindles and you worry about your pets running out of water??? I guess not since your customer service is just ignoring those people you screwed over!!!

[Sarah Jean @SarahJean617]

@SouthwestAir If I win will my flight actually go out? Or will I just be stranded at the airport for days while you ignore me? Asking for a friend…

[Sarah Jean @SarahJean617]

Your customers that you stranded may have serious medical conditions and need medications that are at home. What accountability will be on southwest when I have a heart attack at the airport from not having my medication? A nice heartfelt apology?? @SouthwestAir FIX THIS!!!!!

[Sarah Jean @SarahJean617]

@SouthwestAir Still stranded and all of my messages and tweets are still being ignored. Still not able to get through via phone and southwest employees dropping left and right from DIA, so no one to help here. I need a refund for my flights so I can find an alternate way home!!!!