Sarah Payling

Founder of a knowledge hub, plus leading Europe's largest housing festival. Passionate about it all.

[Sarah Payling @SarahPayling]

This story is so unbelievably sad. Migrants being treated like this and the BBC include one sentence about the firm that have exploited them. What kind of country are we. https://t.co/tm8OwcGdZf

[Sarah Payling @SarahPayling]

⁦@Uber⁩ picked up tonight from drop off area at Manchester Piccadilly. Driver explained he had to pick up there as previous rude who cancelled expected him to be there. And if no wardens they just do that. But as a customer I am not sure what to do and where to go. Help!

[Sarah Payling @SarahPayling]

Welcome ⁦@MoiraSinclair1⁩ to your role at Factory International. I left the room slightly overwhelmed. And great to see my friends from ⁦@marketing_mcr⁩ and ⁦@ManchesterCityC⁩. #wow #womenoftheworld

[Sarah Payling @SarahPayling]

Proud night for me as a trustee of CHIP for our social value work. Two years in and tangible outcomes already. ⁦@CHICltd⁩ ⁦@WrekinHG⁩

[Sarah Payling @SarahPayling]

#chorlton at it’s absolute finest. Good morning. #nature #walks

[Sarah Payling @SarahPayling]

@HomesNickW @martinhilditch and I were there too yesterday to meet new mayor and 15 housing leaders. Talked politics a lot. Then over to Corbridge for dinner at Tracy Harrison’s house. I think I may move here. Gorgeous!

[Sarah Payling @SarahPayling]

@NatalieElphicke amazing news, obviously not biased ha ha. So next question is will you do a keynote at Housing this year? We can get most days to work but am in conversation closing keynote would be brilliant. We have an invite out to Angela Rayner but can make it work.

[Sarah Payling @SarahPayling]

Last night the wonderful ⁦@1JaneNelson⁩ and her super partner Celia hosted us at #brucespringsteen. Yes. The #boss. A night of friendship and kindness. And possibly the best concert I have been to. Loved his politics before, love his music now.

[Sarah Payling @SarahPayling]

And now this!

[Sarah Payling @SarahPayling]

I have not done #heronwatch for a while. Beautiful site on a wet #chorlton morning with the evocative smell of early wild garlic. #nature #placemaking at its best

[Sarah Payling @SarahPayling]

Spent a weekend away ⁦@downhall_hotel⁩ and we could not have had a better time. The staff were just amazing, looked after us and my parents-in-law so well. Thank you.

[Sarah Payling @SarahPayling]

@EastMidRailway I have just booked an advance return for next weekend and it said seat reservation included. But then only allowed me to book if I sat in any seat available. Can you let me know how to reserve a seat please?

[Sarah Payling @SarahPayling]

@TPExpressTrains @AndyBurnhamGM Make this clear on your site? Transparency?

[Sarah Payling @SarahPayling]

@TPExpressTrains it was so sad to hear one of your employees tonight say it was highly unlikely you would be delivering any service on your 24 minute late train. Sadly no one has any expectations from you anymore. He sounded like @AndyBurnhamGM, lied to and deflated.

[Sarah Payling @SarahPayling]

@TPExpressTrains @AndyBurnhamGM For all customers astounded by this jubilant response whilst not acknowledging why the manager did not try and explain, nor god forbid understand, the delay, I apologise for TP Express. Kim is trained to explain it is not them, it is us!

[Sarah Payling @SarahPayling]

@TPExpressTrains @AndyBurnhamGM And getting off now. Cold and disillusioned about your customer service. Such a shame and thankfully I hardly need to rely upon you.

[Sarah Payling @SarahPayling]

@TPExpressTrains @AndyBurnhamGM Leeds to Manchester.

[Sarah Payling @SarahPayling]

@TPExpressTrains @AndyBurnhamGM Your very delayed 21.30. Hilariously train manager welcomed us all to it and has yet to acknowledge delay never mind say a shallow apology. What a service!

[Sarah Payling @SarahPayling]

@TPExpressTrains @AndyBurnhamGM Plus zero mention of ‘core catering’ until you delve in to small print. Have you learnt nothing over years of customer disappointment and PR failure? Not your fault you are merely told to offer insane justifications I know.

[Sarah Payling @SarahPayling]

@TPExpressTrains @AndyBurnhamGM Can you check your own website? It regales us with what’s on board and nowhere does it say that? Please do tell when it is in the sales spiel?

[Sarah Payling @SarahPayling]

@TPExpressTrains @AndyBurnhamGM West Coast kitchen menu. Apologies are you saying available?