Sandra Berry

just me

[Sandra Berry @SarndB]

@CrossCountryUK Which ? Leicester or Nuneaton?

[Sandra Berry @SarndB]

@CrossCountryUK I am currently stuck on a train just outside Leicester due to a vehicle hitting a bridge - your website says my train will now not be stopping at BHM - should i change at Leicester or Nuneaton?

[Sandra Berry @SarndB]

@CrossCountryUK Thank you - I couldn’t find an email contact on your help pages so this is helpful. I will contact them.

[Sandra Berry @SarndB]

@CrossCountryUK - please can you tell me why there is no longer any first class options for the Birmingham to Cambridge route?

[Sandra Berry @SarndB]

@CrossCountryUK But they might have a connecting train which they could miss and the next train could be just as crowded. Has @CrossCountryUK trains made a request to the DfT to add more carriages? Has it been turned down?

[Sandra Berry @SarndB]

@CrossCountryUK That is very sad - so two further questions please 1)will you be adding more coaches in the next 18months before the fleet is refurbished? What advice would you give to passengers who cannot stand for long distances?

[Sandra Berry @SarndB]

@CrossCountryUK Summer 2026 ! Have you made a mistake?

[Sandra Berry @SarndB]

@CrossCountryUK You say eventually- when do you expect this to be ? 6 months or longer ? 12 months or longer?

[Sandra Berry @SarndB]

@CrossCountryUK So no improvement then as the first class section was only a tiny part of one carriage and with no option to upgrade for those travelling longer distances. 2 or 3 carriages is woefully inadequate on this route. Carriages are crammed and unsafe.

[Sandra Berry @SarndB]

@CrossCountryUK How many carriages will be on this route now please?

[Sandra Berry @SarndB]

@greateranglia So it’s nothing do with the number of staff -you have just told me on another site that all the toilets at Ely station are undergoing maintenance.They must be very badly engineered as most times I have the misfortune of visiting this station the toilets are closed for maintenance

[Sandra Berry @SarndB]

@greateranglia is it true that there are no toilets available for customers at Ely station?

[Sandra Berry @SarndB]

@greateranglia So if there are staff at the station why are the toilets closed?

[Sandra Berry @SarndB]

@greateranglia Can you confirm that no staff are on duty at Ely station?

[Sandra Berry @SarndB]

@greateranglia I don’t understand why you can’t have a toilet open due to staff shortages- are there no staff on duty at Ely station at all?

[Sandra Berry @SarndB]

@greateranglia What do you propose that I do as a customer ? How will you be compensating me for the poor customer service?

[Sandra Berry @SarndB]

@WestMidRailway Unfortunately the 9:58 is also now showing delayed

[Sandra Berry @SarndB]

@WestMidRailway 9:28 from BRV to Barnt Green just showing as delayed - would be helpful to know by how much ?

[Sandra Berry @SarndB]

@WestMidRailway Thank you Ben - that’s not what the station information is saying- I trust you more than the automated display! Wish more than one seat was provided on platform 2