SaskTel Support

We're here to help answer your questions about SaskTel products & services Mon-Fri 8am-5pm. To report or inquire about an outage call 1.800.SASKTEL.

[SaskTel Support @SaskTelSupport]

This issue is now resolved.

[SaskTel Support @SaskTelSupport]

Sasktel is currently experiencing an issue with our E-bill service, this is affecting both the https://t.co/MR1RAfMgRe and the app payment system. DNS errors are being investigated and we are working to restore the service. Thank you for your patience during this time #skoutage

[SaskTel Support @SaskTelSupport]

@matt20theisen Thanks for reaching out! I think you'll have to chat with a rep about this one. Give us a call at 1-800-727-5835 or start a live chat https://t.co/awTYSnBhxV

[SaskTel Support @SaskTelSupport]

October 16, 2026 – SaskTel has restored all major Wireless, Internet and Landline (SaskTel Home and Business Phone) services impacted by the service outage in Saskatoon and surrounding communities. While all major services have been restored, a small number of localized service issues may remain, and SaskTel crews will continue working to address them. SaskTel thanks our customers for their patience and understanding while our teams worked to restore services as quickly and safely as possible. #skoutage

[SaskTel Support @SaskTelSupport]

10:49AM: We currently have multiple outages within Saskatoon, Prince Albert, North Battleford and surrounding communities affecting Internet, Max TV, Max TV Stream, Fusion Highspeed and cellular services in select locations. We are working to fix this as quickly as possible and will update this post when more information is available. #skoutage

[SaskTel Support @SaskTelSupport]

PUBLIC SERVICE ANNOUNCEMENT UPDATE: SaskTel service restoration underway in Saskatoon and surrounding communities

October 16, 2026 – SaskTel crews worked through the night and continue to make progress restoring services impacted by yesterday’s fibre cable damage. SaskTel Landline (Home Phone and Business Phone) services have now been largely restored in the impacted areas. Wireless and Internet services have also been restored in most areas; however, they remain unavailable in Allan, Aberdeen and parts of Saskatoon. With landline and wireless services restored in many locations, customers in most affected areas are once again able to access 911 using SaskTel services. Customers who remain without service should use another provider’s service, where available, or physically contact emergency services for assistance. Crews will continue working throughout the day to repair the damaged infrastructure and restore all remaining services as quickly as possible.

SaskTel thanks customers for their continued patience and apologizes for the inconvenience caused by this outage.

[SaskTel Support @SaskTelSupport]

Public Service Announcement: October 15, 2026 – SaskTel is currently experiencing a service outage affecting Wireless, Internet and Landline (SaskTel Home and Business Phone) services in eastern Saskatoon and several communities around the city, including Allan, Clavet, Colonsay, Drake, Lanigan, Young, Aberdeen and Moon Lake.

The outage is the result of a fibre cut. SaskTel technicians have been dispatched and are working to restore services as quickly as possible. There is currently no estimated time for restoration.

SaskTel would like to apologize for any inconvenience this outage may cause for customers and thank them for their patience while we work to restore services as quickly as possible.

In the event of an emergency, residents in and around the community will need to physically contact their nearest emergency services for assistance.

For media inquiries, please contact SaskTel Media Relations at 306-777-2727.

[SaskTel Support @SaskTelSupport]

@WendyConradjp8 Thanks for letting us know!

[SaskTel Support @SaskTelSupport]

@annettewar Hi! Sorry to hear you’re having trouble with your service. Our support team is available to help 24/7 at 1-800-727-5835 option 3 or on live chat here: https://t.co/awTYSnBhxV until 10PM. Hopefully we can get that sorted for you.

[SaskTel Support @SaskTelSupport]

Thanks for reaching out! I'm sorry that you're having troubles. If you're still having some difficulties, I would reach out to our support team over live chat or the phone.

Here are the contacts:
1-800-727-5835 or start a live chat with them here: https://t.co/sF0pic8voc.

Thanks!

[SaskTel Support @SaskTelSupport]

Thanks for reaching out! I double checked and no outages had been reported at that time but if you're still having some difficulties, I would reach out to our support team over live chat or the phone. Here are the contacts: 1-800-727-5835 or start a live chat with them here: https://t.co/sF0pic8voc. Thanks!

[SaskTel Support @SaskTelSupport]

7:45AM: The outage affecting Cut Knife and surrounding areas has been fixed. Thanks for your patience. #skoutage

[SaskTel Support @SaskTelSupport]

SaskTel planned service outage impacting Cut Knife and nearby communities

September 28, 2026 – On September 29, from 12:00 a.m. (midnight) until approximately 6:00 a.m., SaskTel crews will perform work to complete a permanent repair to the damaged fibre cable that impacted services in and around Cut Knife, Gallivan, Little Pine First Nation, Poundmaker Cree Nation, and Sweet Grass First Nation last week. During that timeframe, SaskTel Internet, Wireless, and Landline (Business and Home Phone) services will be unavailable.

SaskTel apologizes for any inconvenience this outage may cause for customers and thanks them for their patience while work is completed as quickly as possible.

In the event of an emergency, residents in and around the community will need to physically contact their nearest emergency services for assistance.

For media inquiries, please contact SaskTel Media Relations at 306-777-2727.

[SaskTel Support @SaskTelSupport]

3:07 PM: The outage affecting Internet and MaxTV Stream services in Stanley Mission has been fixed. Thanks for your patience. #skoutage

[SaskTel Support @SaskTelSupport]

09:55 AM: There is an outage in Stanly Mission affecting Internet and MaxTV Stream. We are working to fix this as quickly as possible and will update this post when more information is available. #skoutage

[SaskTel Support @SaskTelSupport]

This has been resolved

[SaskTel Support @SaskTelSupport]

Wireless and Wireline outage in the Cut Knife and surrounding areas. Cellular, internet, Max TV and home phone will be affected.

Cut Knife
Gallivan
Sweetgrass IR
Little Pine IR

All currently offline. We're investigating a solution. No ETR yet.

[SaskTel Support @SaskTelSupport]

Power has been restored. Services are back online.

[SaskTel Support @SaskTelSupport]

Power outage in Stanley Mission. Power restoration is expected by 7pm. Internet, and Max TV Stream services will be down in the area until power is restored.