@GE_Appliances Thank you for responding. I appreciate you taking the time to review this. I will send all of the requested information in a private message now. I sincerely hope we can finally get this resolved and have a replacement refrigerator delivered.
1/6
@GE_Appliances I am beyond frustrated with how this situation has been handled. I purchased a brand-new GE refrigerator in April, and it has never worked properly from the time it was purchased.
6/6
This is completely unacceptable customer service. I purchased a new refrigerator, not a five-month repair project. GE agreed it should be replaced. @GE_Appliances, please find a way to deliver the replacement and have someone with authority contact me.
5/6
That's after five months without a properly functioning refrigerator. I suggested a very reasonable solution: purchase the replacement refrigerator through @Lowes, where I originally purchased it, and have Lowe's deliver it. I was told no—the buyback is my only option.