AB

Wordsmith, editor & PR spin_ster. Tweeting on #PR #communications & #contentmarketing. Lover (and occasional abuser) of the English language.

[AB @ScarlettScribe]

Hey @SouthwestAir you’re all about 😍, which I ❤️. 25th wedding anniversary trip DEN to SAN delayed 3 hours due to weather. 😟 it happens! But any chance of a drink coupon for some champagne so we can celebrate on plane (eventually) ❤️🥂🍾

[AB @ScarlettScribe]

@SouthwestAir hey there! Got a nasty paper cut while checking in & one of your fine folks was kind enough to give me a bandaid out of her personal stash. 🩹❤️‍🩹Thanks for having great employees! Gate C47 DEN headed to ELP.

[AB @ScarlettScribe]

Fab to see @Vertafore show our latest and greatest innovations with Commercial Submissions at #DIGINEvent

[AB @ScarlettScribe]

@AppleSupport kid who saved up, mowed lawns, walked dogs, for biggest purchase he’s ever made, looking forward to his new phone, came home totally upset bc your products are too complicated to sell? Way to disappoint. Not exactly delighting customers, eh? Or, former customers

[AB @ScarlettScribe]

@AppleSupport I even offered to stand there, buy it online (on my iPhone) & they could just bring it out. “Our payment system takes at least 30 min & the store is closing in 30 min.” One if the most advanced tech companies on the planet takes 30 min for a credit card payment?

[AB @ScarlettScribe]

@SamsungUS, employees at an Apple store refused to sell my 16 year old a phone that he saved up and worked for because it was “too complicated”? Assume you are willing to help him out? @AppleSupport

[AB @ScarlettScribe]

@AppleSupport employees insisted selling a phone was “more complex than you know” and required an appt—none of which are available for days. I’ve had 5 iPhones, never needed help to set up. Isn’t a major selling point ease of use? Guess he’s getting a @SamsungUS instead.

[AB @ScarlettScribe]

@AppleSupport most bizarre exp. ever. son wanted new SE. Did research online, ready to buy. Went to Park Meadow CO 45 min b4 closing. 2 employees stood there & wouldn’t sell to him because “no specialist.” Didn’t need help/set up—just a phone. $ in hand & literally refused. WTAF.

[AB @ScarlettScribe]

@POTUS Lots of favs but White Sands is my most recent national park. We’re so lucky to have so many beautiful protected spaces to visit!

[AB @ScarlettScribe]

@AvasFlowers And how do you “personally” apologize from a nameless, faceless account? Happy to help you write some better canned responses—my rate is $125 an hour.

[AB @ScarlettScribe]

@AvasFlowers really wish I had taken the time to look for reviews before placing my order but figure I can help a other people out there avoid your business.

[AB @ScarlettScribe]

@AvasFlowers There’s no “may” about it. When you deliberately commit fraud you’re going to create a negative experience.

[AB @ScarlettScribe]

@AvasFlowers If you want to enjoy a bit of spring, you’ll get more of it from this picture than ordering flowers from this company.

[AB @ScarlettScribe]

@msturdevant4 @AvasFlowers Skip trying to deal with them directly. Call your credit card company to dispute the charge and file a BBB complaint. This business is a scam.

[AB @ScarlettScribe]

@AvasFlowers I’ve called, submitted 2 online tickets, and rejected your unacceptable response to my BBB complaint. The help you can provide is issuing a full refund. On a side note, pleasantly surprised to learn the New Jersey Division of Consumer Affairs has a super user-friendly site.

[AB @ScarlettScribe]

@AvasFlowers This company knows all about repurposing—seems that they like to repurpose the flowers they sell.

[AB @ScarlettScribe]

@AvasFlowers Easy to offer free local delivery when you don’t actually plan to make the delivery.

[AB @ScarlettScribe]

@AvasFlowers Honor nurses for sure. Just don’t do it through this company because your order isn’t likely to get there.

[AB @ScarlettScribe]

@AvasFlowers Know before you buy.

[AB @ScarlettScribe]

@AvasFlowers This is what one customer got when they orders tulips.

[AB @ScarlettScribe]

@AvasFlowers You’ll need to be lucky to actually get what you’ve order from this company.