Scorch Internet

Scorch Canterbury official Twitter feed.
Our services include rural internet & wireless solutions covering Terrestrial Wireless, 4G, DSL, Fibre and VoIP.

[Scorch Internet @ScorchNZ]

Please note due to Twitter restricting views to only logged in users, we will no longer be posting network updates to Twitter.
We will update the Network page of our website with any critical updates ASAP, otherwise please call 0800 726 724 and press option 1 for Network Status.

[Scorch Internet @ScorchNZ]

The RBI service issues have now been resolved. We apologies for any inconvenience caused by the outage. . If you are still having issues please depower your modem for 10 seconds and plug back in, if you are still having issues please let us know.

[Scorch Internet @ScorchNZ]

There is currently an issue with RBI connections being offline, we are currently investigating and will advise an update ASAP. Thank you for your patience.

[Scorch Internet @ScorchNZ]

There is currently a fault affecting RBI connections; this fault is outside of our network with an upstream fibre linkage and is being worked on with the utmost urgency. Do not reset any routers as connection will resume once network issue resolved. Thank you.

[Scorch Internet @ScorchNZ]

📢 Beware of suspicious email pretending to be from us. It's a SCAM! Delete it now. Check sender address closely and any links you may be asked to click. We never ask for login details via email. If you've responded, change password via webmail portal immediately. Stay safe!

[Scorch Internet @ScorchNZ]

The fault has now been resolved.
There are currently no known network outages. Thank you.

[Scorch Internet @ScorchNZ]

There is currently a fault on Mt Grey affecting a handful of connections this afternoon. An engineer onsite to Mt Grey is required to investigate, which is currently scheduled for Tuesday 7th March AM. We apologize for any inconvenience and thank you for your patience.

[Scorch Internet @ScorchNZ]

Estimated resolution for Mt Grey fault is currently 2:30pm. Thank you!

[Scorch Internet @ScorchNZ]

This issue has been resolved and connections restored just before 9:00am. Engineers are continuing to monitor however please let us know if issues persist by calling 0800 726 724.

[Scorch Internet @ScorchNZ]

There is currently an issue with Enable UFB fibre connections - we are working on this with the Enable team and hope to have it resolved shortly. Thank you for your patience.

[Scorch Internet @ScorchNZ]

This issue has now been resolved. Thank you!

[Scorch Internet @ScorchNZ]

Customers via Beltana Hill are offline due to a mains power fault at the site, where backup power has now exhausted. Engineers are working on this issue and a site visit is being scheduled ASAP to resolve.
Thank you for your patience as we work through the issue.

[Scorch Internet @ScorchNZ]

Some customers connected via Mt Thomas are currently offline due to a fault that has developed overnight. A site visit is required to resolve the problem which is planned for Sunday AM.
Thanks for your patience and apologies for any inconvenience.

[Scorch Internet @ScorchNZ]

Customer's connected via Alpine sites such as Mt Thomas, Flagpole and Alex may experience degraded service of varying degree due to severe ice build up as a result of the ongoing weather conditions. These issues should alleviate as conditions improve. Thank you for your patience.

[Scorch Internet @ScorchNZ]

Please be aware we have scheduled core network maintenance.
When: Friday 20th May at 7:30am.
What: Initial network wide outage lasting approximately 5 minutes.
How Long: Following half hour window there may be several short duration (30 seconds) as we complete the required work.

[Scorch Internet @ScorchNZ]

This issue has now been resolved and service fully restored to the Nelson Marlborough and surrounding regions. Thank you.

[Scorch Internet @ScorchNZ]

There is currently an outage affecting the Nelson Marlborough and surrounding regions. The fault has been identified by the Nelson network team and is expected to be resolved mid this morning. We apologize for the inconvenience and thank you for your continued patience.