ScorebuddyCX

AI-powered CX intelligence, built by QA experts.

[ScorebuddyCX @ScorebuddyCX]

Big milestones deserve big shoutouts! 💚

Today we’re celebrating our incredible Scorebuddy teammates marking anniversaries from 3 to 17 years.

#employeeappreiciation #anniversary #workplaceculture #team

[ScorebuddyCX @ScorebuddyCX]

New year. New goals. Same commitment to quality. 💙

Here are our QA resolutions for 2026 — what are yours?

#HappyNewYear #2026 #QualityAssurance #QA #ContactCentre #Scorebuddy

[ScorebuddyCX @ScorebuddyCX]

🎄 What’s inside the Scorebuddy Advent Calendar?

A little quality.
A lot of insight.
And better customer experiences all year round.

From all of us at Scorebuddy, Happy Christmas 🎁

#christmas #happychristmas #happyholidays

[ScorebuddyCX @ScorebuddyCX]

We’re proud to share that Scorebuddy has once again been named a Leader in G2’s Winter 2026 Grid® Report for Contact Center Quality Assurance, marking over 3 years running as a top-rated platform in QA excellence..

#g2 #g2leader

[Contact Centre & Customer Experience Expo UK @CallCentreEx]

Head on down to @score_buddy to have a personalised caricature drawn, printed off and sent to you digitally- Head on down to stand CC-G10 for yours!

#CCCX #ContactCentreExpo #CustomerExperien

[ScorebuddyCX @ScorebuddyCX]

With Scorebuddy’s AI Knowledge—the first of its kind from a specialist QA platform—you can power AI Auto Scoring using your own knowledge base.

This is the new standard for AutoQA: Automation at scale and total confidence in the results.

#NewFeature #AIKnowledge #QA #AutoQA

[ScorebuddyCX @ScorebuddyCX]

We’re heading to CCExpo London! 🇬🇧

The Scorebuddy team will be exhibiting at CCExpo, ExCeL London, on 19–20 November. Find us at booth #CCF10.

See you there! 👋

[Zapiet @zapiet]

A few weeks ago we were in NYC for @intercom Pioneer event.
Focused, sharp, and packed with AI support leaders from around the world.

We really appreciated the insights from @decivory and the great chat with David Magee from @score_buddy

The view from the 87th floor wasn’t bad either 👀
More in the video 👇

[ScorebuddyCX @ScorebuddyCX]

Sandrea Morgan chats with Philip Bourke and Derek Corcoran from Scorebuddy about how she uses coaching and QA to keep performance high during the Black Friday rush. 🖤

🎥 Watch the snippet below to hear her approach — or download the webinar on our website now!

#webinar #qa

[ScorebuddyCX @ScorebuddyCX]

We’re heading to the Contact Centre Expo!

Don’t miss our VP of Product, Emmanuel, speaking on “GenAI-Powered QA for the Human-AI Contact Center Era” in the Future of Contact Centre Theatre.

#CCExpo #ContactCentre #AI #GenAI #CustomerExperience

[ScorebuddyCX @ScorebuddyCX]

We’re excited to be sponsoring the Intercom Pioneer event in NYC on October 9th! 🎉

Our team — David Magee (AE), Sara Lhasbellaoui (AM), and Claire O'Rourke (CRO) — will be there to chat about how AI-powered QA is transforming customer experience.

#IntercomPioneer

[ScorebuddyCX @ScorebuddyCX]

We recently partnered with Serve the City to support a local individual in need by helping make their home more livable.

Our volunteers rolled up their sleeves and worked hard to improve living conditions. It wasn’t easy work, but the impact was truly meaningful.

#charity

[Business Fives @BusinessFives]

Double save from @StoryhouseLive keeper to deny @score_buddy

#Biz5s #Dublin

[ScorebuddyCX @ScorebuddyCX]

The Fall 2025 edition of the G2 Grid® Report has, once again, ranked Scorebuddy as a leader in contact center quality assurance.

#g2 hashtag#G2 #QA #qualityassurance #contactcenter #leader

[ScorebuddyCX @ScorebuddyCX]

In this episode of our employee spotlight series, Adam Gibson shares his what he values most about being part of the team.

His answer?

The culture. 🌟

Stay tuned next week for the final installment—you won’t want to miss it!

[ScorebuddyCX @ScorebuddyCX]

🚀 Hear it straight from Alexandru Alecse at Kaizen Gaming as he shares how Scorebuddy’s AI-powered QA has helped his team work more efficiently while delivering an improved customer experience.

#casestudy

[ScorebuddyCX @ScorebuddyCX]

Meet Adam Gibson, Junior Software Engineer at Scorebuddy 🚀

From behind the code to real business impact — hear how his role helps us deliver better solutions every day.

#employeejourney #employeespotlight

[ScorebuddyCX @ScorebuddyCX]

Got questions about Scorebuddy? We’ve got answers! 💡

Check out our brand-new FAQ page—your go-to resource for everything from getting started to making the most of our QA platform.

#FAQ #QA #AI

[ScorebuddyCX @ScorebuddyCX]

🎥 Customer Spotlight: @Warmworks

QA challenges? Solved. ✅

Sean McKenna from Warmworks shares how Scorebuddy helped his contact center overcome a key quality assurance issue — and the results speak for themselves.

Thanks for the kind words, Sean!

#testimonial

[ScorebuddyCX @ScorebuddyCX]

💡 Who benefits most from AI in QA?

In this clip from our recent webinar, Scorebuddy’s Jordan and David break down exactly who will see the biggest impact from AI-powered scoring—and why.

📽️ Watch the full webinar recording to learn more!

#webinar #qa #ai