I was never contacted by your technical team re: the concern
Then earlier I called again to check, and the ticket was closed nga.
Do you have other channels to address these concerns?
Hi @PLDT_Cares
Whats the problem with addressing my concern? I raised na for replacement yung telephone since its already defective.
Everytime I call your hotline they always mention na CLOSED na yung ticket? I requested this THREE (3) times already
@PLDT_Cares
Anong nagiging problema po natin in adressing my concern of replacing the telephone unit?
Got 3 different ticket numbers na specifically for this concern. Everytime I call, Those tickets were being closed?