Our own SVP of Customer Success, Teresa Anania, said it best: Implementing AI-powered tools ๐ค provide agents with the necessary context to provide personalized customer interactions. Customers that feel cared for = customers for life https://t.co/rdSzHuX703
This just in! ๐ฃ With the brand-new, elevated @Shopify Premium for Zendesk app, merchants can do everything from having real-time shopping and payment status to connecting multiple storefronts into a single, unified view of customers' orders. https://t.co/PdxLptvKgV
It's obvious: people don't want to be treated like a sale just because theyโre talking to brands. Conversational CRM brings warmth to transactions in the digital age. https://t.co/lbhFiHljxX
๐ฃ Announcing the recipients of our first Tech for Good Impact Awards. Weโre excited to partner with these 25 inspiring organizations to empower their mission. #ZendeskImpact https://t.co/xLEn54WUV9
Join our own Adrian McDermott as he speaks at @EconomistEvents Innovation@Work US conference where 100+ speakers & 2,000+ senior global executives will debate the future of work, from technology to human resources. #EconInnov#futureofwork https://t.co/mICjmFcUj1
๐ฃ Announcing the recipients of our first Tech for Good Impact Awards. Weโre excited to partner with these 25 inspiring organizations to empower their mission. #ZendeskImpact https://t.co/g5maDk5Kgb
As we approach the holiday season, small businesses are getting ready for the rush by investing in their customers ๐. @Zendesk's 2022 CX Accelerator report offers insight for keeping those customers around for the long haul. https://t.co/XK1aHMVm8B
Did you know Zendesk has tools for employee experience in addition to customer experience? ๐ก Hear how companies like @modernhealthco is using them on this upcoming live Q&A event. https://t.co/oMwR1iBkRg
@Zendesk spoke with @neofinancial's Head of Experience, Shannon Burch, to discuss how they are connecting to customers and finding ways to stand out in Canada's finserv industry. https://t.co/RfF4gnWWoo
Keep the high fives coming ๐ As #CustomerServiceWeek winds down, it's important to continue recognizing great support. Here's how @Zendesk celebrated the weekโand champions service agents year-round. https://t.co/qxVnvr7nfU
Join us with @Shopify as we discuss how eCommerce champions @Pair Eyewear ๐ and @Luxdeco balance hyper-growth with quality service #CX https://t.co/AYlRc0rwNi
#CustomerServiceWeek is the perfect opportunity to check in with your agents and plan how to best improve their work experience. https://t.co/6EM3HAYymj
Our partnership with @Shopify & @Klaviyo allowed @gethoneylove to achieve an SMS ๐ฑCSAT of 96% while averaging 15K monthly tickets https://t.co/8Fi073O0Ct