Sean Jacobs

[Sean Jacobs @SeanJakes]

Another full week has passed and still not a word from Emirates - that's 60 days and counting since my complaint about the unprofessional conduct of their crew.😕

[Sean Jacobs @SeanJakes]

Regional situation or not, 44 days and counting to reply to a complaint is not acceptable for a leading global airline.👎🏻 @emirates @EmiratesSupport

[Sean Jacobs @SeanJakes]

@EmiratesSupport Another full week after I confirmed all the info and you escalated to Customer Affairs - still no feedback.😞What's happened to @emirates?

[Sean Jacobs @SeanJakes]

@EmiratesSupport You had my complete name and Skywards number, which should have been sufficient - I've DM'd you as requested.

[Sean Jacobs @SeanJakes]

@EmiratesSupport You already have all the required info via DM - please refer to the chat thread dated 4 May.

[Sean Jacobs @SeanJakes]

Unbeatable @emirates #windowseat views on approach to #Phuket. #avgeek
✈️💺🏝🤩

[Sean Jacobs @SeanJakes]

How do we start a petition to make these available in 🇿🇦, @LaysSouthAfrica @LAYS? They're the best!🤤🤩

[Sean Jacobs @SeanJakes]

@Discovery_SA Using your Discovery Miles to treat yourself now and again definitely brightens up any day.😉
💜DiscoveryBestBank #DiscoveryBestBank #TreatMeTuesday

[Sean Jacobs @SeanJakes]

Only @Discovery_SA could make a loyal customer feel so cheated by a "free" benefit like this Personal Health Fund. First, by hiding the fact that there's a R1 000 cap (app showing you could still earn more), then by resetting the balance to zero at year-end with no warning.🙄

[Sean Jacobs @SeanJakes]

Interesting take on customer support, @Mailchimp. 👎🏻

[Sean Jacobs @SeanJakes]

@Eskom_SA Good morning. Do you have any information on when power will be restored in Sandown, Cape Town?🤞🏻

[Sean Jacobs @SeanJakes]

@capetownint @CityofCT No street lights on airport approach road and no lighting in P3 parking. As the best airport in Africa and the world's greatest city, please let's do better.🤞🏻

[Sean Jacobs @SeanJakes]

@geordinhl Hi Mr Mayor. I'm trying to be an active citizen in our great city and make my neighbourhood's roads safer, but the City is letting us down - no response since 19 May 2024, even after recently escalating to the City Manager and your office. Can you please help?

[Sean Jacobs @SeanJakes]

@Vitality_SA @Nespresso Also asked where I could find Ts & Cs covering this and was told to check the Nespresso website FAQs. Checked there and don't see anything applicable. Not a great customer experience...

[Sean Jacobs @SeanJakes]

@Vitality_SA @Nespresso Great deal...or so I thought. When I try to order (over R800 to qualify for free delivery), Nespresso adds the delivery fee back after applying the voucher. Phoned and they say that's how it works, i.e. the order value after applying the voucher must be more than R800.👎🏻

[Sean Jacobs @SeanJakes]

@SamsungMobileSA Was advised on 1 November that my claim was successful, but haven't heard anything since. Emailed on the 11th - no response. Tried via WhatsApp, but can't see any delivery/tracking info. Please help...

[Sean Jacobs @SeanJakes]

@SamsungMobileSA It's proving impossible to redeem the free accessories promised when I bought my new phone - your "Promotions" team is unreachable by phone and slow to respond to emails, so I'm getting nowhere.😓 Please help!

[Sean Jacobs @SeanJakes]

@SamsungMobileSA Hi. It's been another 24 hours now - still no feedback on what is happening. What can I do to get this resolved?

[Sean Jacobs @SeanJakes]

@SamsungMobileSA Thank you. Hope we can get this resolved quickly, so I can enjoy my purchase fully.🤞🏻

[Sean Jacobs @SeanJakes]

@SamsungMobileSA I mistakenly entered the wrong IMEI number first time around (thanks to @TelkomZA who gave me a receipt with another customer's info). Emailed the correct info through after the claim was not validated. Was advised to start from scratch, but now it says IMEI already registered.