@jcase Hello Jon,
Yes customer service does not deal with service issues firsthand however there was an email sent to management and you can expect a call with-in the next 2-3 hours.
@jcase Hello,
We are so sorry to hear of your negative experience, will you please email us at [email protected] with your name, sale check # or order number, email, phone number and a brief description of the issue you are experiencing (cont) https://t.co/TvyvhNfY5Y