Sendbird

The AI customer experience company — powering and the world’s #1 communication API platform.

[Delight.ai @GetDelightAI]

What does "customer obsessed" actually mean when you're building AI agents? For Sarah at https://t.co/o7GTx0OQya: no agent gets built until she fully understands the problem first.
No shortcuts. No guessing.

[Delight.ai @GetDelightAI]

We gave our internal AI engineer team one mandate: 10x everyone's output by the end of the year.
This week we sat down with @Ishaanbansal77 , our AI engineer, to walk through how that's actually playing out (while he worked through five office snacks).

A few frameworks worth stealing:
🪜 3 stages of going AI native
🛠️ 3 ways our teams build
🏆 5 tiers you climb to AI god
🎉 How we keep it fun

[Delight.ai @GetDelightAI]

We stepped away from HITEC for a night to remember.

Hotel and hospitality leaders gathered at Nicosi in San Antonio for an intimate 8-course Michelin-starred experience. Eight courses, exceptional food, and company that made every moment worth savoring.

Thank you to everyone who joined us for A Taste of Delight!

[Delight.ai @GetDelightAI]

If you're headed to Vegas next week for CCW, you'll spot us before the slot machines.

Come find us at CCW and we'll show you the winning hand. 🍑

[Delight.ai @GetDelightAI]

Our booth at HITEC 2026 is already buzzing.

Hospitality invented the concierge. We're showing San Antonio what it looks like when every guest gets one: AI that remembers, shows up everywhere, and earns trust.

Come say hi on the floor.

[Delight.ai @GetDelightAI]

10 Questions with Mike Bohnett (CRO @ https://t.co/o7GTx0OiIC)

[Delight.ai @GetDelightAI]

18 questions with Charles Studt (CMO of https://t.co/o7GTx0OiIC)

[Delight.ai @GetDelightAI]

SF Business Times just named us one of the Bay Area's Best Places to Work 🎉

We build AI that takes care of other companies' customers. Means a lot to know the people building it feel taken care of too.

We're growing: https://t.co/e4in7D60DN

#BestPlacesToWork #BayArea #WereHiring #AI

[Delight.ai @GetDelightAI]

🌟 Intern Spotlight: Nate Donaker

"Every day feels like a chance to grow." — and this is his second summer with us 🙌

So glad to have Nate back on the team at https://t.co/o7GTx0OiIC.

We're hiring: https://t.co/3gLSn85Q4U

#Internship #WeAreHiring #Tech

[Delight.ai @GetDelightAI]

The best rivalry in the WNBA comes to Las Vegas next week, and we're bringing you with us 🏀 .

The defending champion Las Vegas Aces host the New York Liberty at Michelob ULTRA Arena on June 23, and we've put together a private half-court suite for a hand-picked group of customer experience and contact center leaders in town for CCW.

Spots are limited and the list is filling up, so if you're heading to Vegas for CCW, request yours before they're gone.

[Delight.ai @GetDelightAI]

Intern Spotlight: Angeline Yeh ✨

"It's been really great working with the team here. Working with my managers has been amazing, and our workplace manager always brightens the mood!"
— Angeline, Intern @ https://t.co/NteXFimlNS

We're hiring! Come join the team 👇 https://t.co/5BC0HwgrUa

#DelightAI #Internship #Hiring #TeamCulture

[Delight.ai @GetDelightAI]

Healthcare has the furthest to go on AI trust. The 2026 Delight AI Index puts it at 47 out of 100 — the lowest of any industry we measured.

That gap is real. And it's closeable.
→ 83% of consumers hold brands accountable when AI makes a mistake
→ 70% would feel more delighted if AI just remembered them
→ 84% say data privacy would increase their trust in AI

In healthcare, AI errors don't just frustrate — they impact patient care. The brands that build trust at the administrative layer first will be the ones patients trust everywhere else.

We're breaking it all down live on June 17.
→ Healthcare has the furthest to go on AI trust. The starting point is clearer than you think: https://t.co/ANYstddG5i
→ The full 2026 Delight AI Index: all five trust pillars, every industry https://t.co/GeaMNvmP6L
→ Join our live session on what travelers expect from AI https://t.co/sun9LztLmZ

#DelightAI #AIIndex #CX #CustomerExperience #HealthcareAI #AITrust #Webinar #AI #B2B #SaaS

[Delight.ai @GetDelightAI]

Not every day you see 25 people stop to watch an AI agent demo.

@shoptalk Europe Barcelona, Day 2.

Come by to R21 and check out what all the buzz is about!

[Delight.ai @GetDelightAI]

Getting an AI agent to 100% pass rate used to take weeks of prompt tuning, test writing, and transcript review. Then your knowledge changed and you started over.

We fixed that. 🧵

[Delight.ai @GetDelightAI]

Taylor Swift has a secret weapon. She calls it Taylurking. Months of quietly watching. Learning your story. Then showing up and already knowing everything. Everyone wants that moment. Nobody wants to do the work that earns it.

[Delight.ai @GetDelightAI]

We're excited to welcome BJ's Wholesale Club to the Delight Spark stage on May 7.

They are one of the first retailers to go all-in on a truly personalized AI concierge. At Delight Spark, they'll share what that journey actually looks like.

This is the session retail teams won't want to miss.
Save your seat: https://t.co/WUD6UfeUNg

[Delight.ai @GetDelightAI]

Jeff is still deep in thought ... maximum effort activated 🧠💭

[Delight.ai @GetDelightAI]

Voice AI gets talked about in keynotes and pitch decks. But the real test is a 115°F day in Las Vegas when every AC unit in the city decides to quit at once.

That's the reality for Dr. Cool Services. Peak summer means a flood of urgent calls from customers who need help now, not in five minutes, not after a callback. Miss that call and they're already dialing the next company.

Dr. Cool uses Delight ai's voice AI to pick up every call the moment it comes in. During their highest volume days, when a human team alone would be underwater, the AI handles the surge without dropping a single customer.

The best use cases for voice AI aren't hypothetical. They're 115 degrees, your phone is ringing off the hook, and nobody gets sent to voicemail.

https://t.co/20vR3Q7FqB

[Delight.ai @GetDelightAI]

this is what keynote prep looks like in 2026

see you at Delight Spark May 7!

[Delight.ai @GetDelightAI]

Companies create departments to fix problems they caused themselves... CX is no exception.

66% of CX leaders think their experience has improved. Only 17% of customers agree.
That's not a gap you close with better survey tools. That's the difference between treating symptoms and fixing the disease.

What if CX — as a department — was always the workaround? → https://t.co/94DsNg0yu9