Jo Sensini

Founder @velvet_pr - immersed in marketing & creative. Love working with entrepreneurs. Currently trying to learn Turkish! From Liverpool and proud

[Jo Sensini @Sensini]

@NIAbbot Janet street porter I think you mean

[Jo Sensini @Sensini]

@ShelaghFogarty @LBC @vanessafeltz Love love @vanessafeltz too - always tune in for Saturday show - so good to have you back @ShelaghFogarty !!!

[Jo Sensini @Sensini]

@ShelaghFogarty @mattfrei @LBC Missing your show so much on @LBC @ShelaghFogarty - hope you’re feeling better!!!

[Jo Sensini @Sensini]

@British_Airways can't buy a return flight to Lisbon despite changing my account password several times, so you know what, I'm flying TAP instead. Fed up struggling with your site that rarely works properly. Your loss, their gain! Plus they're cheaper!

[Jo Sensini @Sensini]

@British_Airways you cancelled a flight I have for May - but no refund for the exit seats booked & no way to speak to anyone. Plus the link you text for this issue is a dead link. You've booked me on a horrible early flight I wanted to avoid and given me rubbish seats too

[Jo Sensini @Sensini]

@jeanettekaren @MonsoonUK The more I read these posts and see the problems people are having with returns, as am I, the more I am determined never to buy from this company again

[Jo Sensini @Sensini]

@MonsoonUK your returns process a joke. I returned a dress – package unopened – Royal mail picked it up on 30 November. Despite my account showing I bought a dress you insist a scarf was returned & that you cannot reimburse me. Really? No scarf ever bought!!!

[Jo Sensini @Sensini]

@ShelaghFogarty “A HANDFUL OF MIDDLE CLASS WOMEN OF A CERTAIN AGE” - who on earth is advising this dinosaur? He’s gone and shown his true colours with that statement and it’s made my blood boil. It’s on a par with Clinton and his use of the words “that woman” in the Lewinsky saga!!!

[Jo Sensini @Sensini]

@IKEAUKSupport DM send, thank you for replying so quickly Leanne

[Jo Sensini @Sensini]

@IKEAUKSupport - delivery of wine glasses yesterday - v badly packed - glass smashed in box. Can't find anyway to contact you and chatbot is hopeless. What do I do. Pls don't send me instore - I ordered online to avoid that!

[Jo Sensini @Sensini]

@virginmedia WiFi down most of yesterday and today in west london - same disaster week before last - can you not sort it once and for all !!!

[Jo Sensini @Sensini]

@NIAbbot call centres

[Jo Sensini @Sensini]

@Ocado would love to complete my order but your website glitching can't access delivery dates...tried several different computers in different locations

[Jo Sensini @Sensini]

@StephenLepitak @British_Airways Plus their chatbot is worse than useless. It keeps thinking Ive lost my luggage regardless of what I say.
I guess they lose so much luggage they default to that! sorry state

[Jo Sensini @Sensini]

@British_Airways your password reset process is broken. Takes hours to get a code emailed by which time the code has expired. Been going round in circles all day. Plus you don't take calls. Too busy for customers wanting to buy flights apparently. Mess!

[Jo Sensini @Sensini]

@StephenLepitak @British_Airways totally useless. Never known anything like it. You'd think they don't want the business. Maybe they don't. Yet another tech fail

[Jo Sensini @Sensini]

@British_Airways impossible to reset my account password. Your re-set emails take for ever to arrive, well after the 30 mins window. Help pls as trying to book tickets

[Jo Sensini @Sensini]

@NIAbbot a Pidgeon pooped on my head in NYC in 2012 when I was on holiday there!

[Jo Sensini @Sensini]

@ShelaghFogarty drill and fill the order of the day for 60s kids - well known fact - I had it confirmed later by a private dentist who started to look after my teeth

[Jo Sensini @Sensini]

@NatalieKayf @sohohouse yup, same here - anyone else?