dear Commercial Bank of Ethiopia (CBE),I have been a loyal customer for many years and have consistently used the same phone number for mobile banking. I also successfully linked my FIDA number to this account.
I was simply told to visit the branch where I opened my very first account.
This is a frustrating and illogical excuse. Merging accounts internally should not prevent you from fixing a mobile number issue especially for a long-standing customer.
Recently, without any notice, I lost access to my mobile number on the account. I visited a branch and called 951, but the response was the same: "we are merging accounts with similar IDs." However, instead of helping me restore my mobile access,
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