Michael Ruckman

Founder and CEO, Senteo. Our transformational methodology helps companies design, build, measure, and manage profitable customer relationships.

[Rhonda Payne CAE (she/her) @my19cents]

@Senteo_Inc helps us revolutionize retail institutions through experiences @ICSC #RiordanSchool #Miami

[Michael Ruckman @Senteo_Inc]

Michael Ruckman's Book of the Month - http://t.co/U3MPbHxgLP

[Michael Ruckman @Senteo_Inc]

Following the fiasco with iCloud, it makes you reconsider what personal information should be stored and what should remain secure

[Michael Ruckman @Senteo_Inc]

No surprise that @AppleOfficial delivers a #memorable experience - banks need to give #blog worthy experiences http://t.co/m4vmXGUb5E

[Michael Ruckman @Senteo_Inc]

Number 8 really caught my eye. Longtime customers should be valued rather than shunned by their banks http://t.co/aVvXEu4led

[ICSC @ICSC]

Michael Ruckerman @Senteo_Inc speaking at #ICSC Sponsorship and Advertising Conference http://t.co/aUUGF2obwj

[Michael Ruckman @Senteo_Inc]

Unsurprising that top banks have some of the worst customer service ratings - it calls for an overhaul http://t.co/7UWki3eIYX

[Michael Ruckman @Senteo_Inc]

Great article that illustrates the difference in setting experiences for Millennials compared to older generations http://t.co/fLtFO7afrn

[Michael Ruckman @Senteo_Inc]

A very interesting approach to customer experience. http://t.co/O2wKPNApzi

[Michael Ruckman @Senteo_Inc]

15 years later and The Experience Economy is still being seen as groundbreaking http://t.co/xI2Zn6tPng @joepine

[Michael Ruckman @Senteo_Inc]

While I do not agree that the physical presence of banks will disappear, tech will play a major role @GOBankingRates http://t.co/MTVxnbwNCR

[Michael Ruckman @Senteo_Inc]

True or False: Customer Retention and Customer Loyalty are basically the same thing - http://t.co/pMObH5nGLo

[Michael Ruckman @Senteo_Inc]

Stirring up attention is great, but proper execution is key to a successful marketing strategy http://t.co/nWzOeI1T39

[Randy Schultz @RandyS_STRUM]

Tellers? Huh? We need to branches to be there as problem solvers not to give and take money @brettking @Mac2014

[Steve Case @SteveCase]

"Because no one bats 1.000, great successes can’t happen without some failures" http://t.co/fq8Tbs62GH #BeFearless

[LARYM DESIGN @larymdesign]

Make A #SocialMediaMarketing Difference Through These Tips - http://t.co/79FpjqPWqw

[Richard Branson @richardbranson]

Have you taken a better photo than this one? Would love to see it! http://t.co/dk8GR5nkUJ

[aj mctaggart @aj_mct]

Never heard as #powerful #motivation as 7th grader Kenya-"we start out small because people want you to be small". @CIS_Nevada Power Within.

[Michael Ruckman @Senteo_Inc]

A suitable environment is key for everything RT @GuyKawasaki Kids learn less in a classroom with too many decorations http://t.co/e6uV1YphLZ

[American Banker @AmerBanker]

Fischer Sworn in as Fed Governor http://t.co/lLipS7VcDl