Sergiusz Gobiecki

[Sergiusz Gobiecki @SergiuszGo38155]

@AliExpress_EN
@AliExpress_EN I need urgent help with Order ID: 3053976337738014. I bought a laptop from 3C Choice EU Store (Choice & Brand+ program). The listing promised a 2-Year Warranty, but the seller is stalling and Support bots keep closing my tickets. This is a breach of contract for a high-value item (2200 PLN). Please escalate to a human supervisor! #AliExpress #Scam

[Sergiusz Gobiecki @SergiuszGo38155]

@AliExpress_EN Thanks to DGCCRF and the SignalConso platform for handling my case efficiently.
The issue was resolved and I received a full refund.
A great example of consumer protection working properly.

[Sergiusz Gobiecki @SergiuszGo38155]

@Cenckiewicz Chociaż jedną mądra decyzja

[Sergiusz Gobiecki @SergiuszGo38155]

I had a serious issue with a laptop purchased from 3C Choice EU Store.
The device was sent for repair and remained in the service center for over 30 days. Despite multiple reminders, the issue was not resolved within a reasonable time.
I terminated the contract due to excessive delay. The seller later claimed the repair was completed, but only after the deadline had already passed.
The case is currently handled by DGCCRF.
This experience shows how important it is to check the seller carefully before buying.

[Sergiusz Gobiecki @SergiuszGo38155]

Be careful when buying from some EU warehouse sellers on AliExpress.

In my case, a faulty laptop was sent for repair and stayed there for over a month without resolution. After many reminders, I had to terminate the contract.

The seller later claimed the device was repaired, but only after the deadline.

The case is now handled by the European Consumer Centre.

Not all sellers follow proper consumer standards.

[Sergiusz Gobiecki @SergiuszGo38155]

@AliExpress_EN I had a defective laptop from an EU-based AliExpress seller.

Repair took over 30 days without resolution. After that I terminated the contract.

The case is now handled by the European Consumer Centre.

Buy carefully and check seller reputation.

[Sergiusz Gobiecki @SergiuszGo38155]

In a similar situation with another EU seller, my issue was resolved quickly.

Here, a defective laptop was kept in service for over 30 days without proper resolution. I had to terminate the contract.

The case is now handled by the European Consumer Centre.

The difference in service quality is significant.

[Sergiusz Gobiecki @SergiuszGo38155]

Thank you for your reply.
This case is already under review by ECC-Net (European Consumer Centre) due to cross-border consumer law issues.
I have provided all required order details multiple times via official AliExpress channels.
I expect AliExpress to take responsibility for ensuring that EU consumer protection standards are upheld on your platform

[Sergiusz Gobiecki @SergiuszGo38155]

This issue has been ongoing for over 40 days.
The seller held the laptop, refused a refund, and the device was returned despite unresolved defects.
The seller’s store has since disappeared from AliExpress, while new stores with the same VAT appear.
The case is under review by ECC-Net. I expect a transparent resolution from AliExpress, not generic templates.

[Sergiusz Gobiecki @SergiuszGo38155]

@AliExpress_EN Sharing my experience as a buyer:
My laptop was sent for warranty repair and kept for over 40 days.
It was then returned to me instead of issuing a refund.
AliExpress advised me to negotiate directly with the seller.
I hope future buyers will have a smoother experience.

[Sergiusz Gobiecki @SergiuszGo38155]

I used the AliExpress after-sales process for a defective laptop.
The repair took more than 40 days, after which the device was sent back to me.
I asked for a refund due to the long service time.
The seller declined, and AliExpress recommended negotiating directly.
I hope AliExpress will further improve buyer protection in such cases.

[Sergiusz Gobiecki @SergiuszGo38155]

@AliExpress_EN Customers love these products… we swear.
I loved my laptop too before it went on a very long vacation in the repair center.

[Sergiusz Gobiecki @SergiuszGo38155]

@AliExpress_EN My laptop has been in the repair center for 40 days.
Maybe it turned into one of these burgers? 🍔

[Sergiusz Gobiecki @SergiuszGo38155]

@AliExpress_EN Telescope, crystals, tarot cards and a meditation pillow…
This might be the most mysterious “astronomy kit” I’ve ever seen.

[Sergiusz Gobiecki @SergiuszGo38155]

Thanks for the reply.
The case is already handled by ECC-Net (European Consumer Centre) as a cross-border consumer dispute.
I have provided all order details multiple times via official AliExpress channels.
I expect AliExpress to ensure EU consumer protection standards on its platform.

[Sergiusz Gobiecki @SergiuszGo38155]

AliExpress states that the seller fulfilled after-sales obligations.
In my case: 40+ days in service, no refund, and the seller later disappeared from the platform.
The matter is currently under review by ECC-Net (European Consumer Centre) as a cross-border EU consumer dispute.
EU customers expect platform accountability and consistent consumer protection standards.

[Sergiusz Gobiecki @SergiuszGo38155]

I will not share personal data via DM.
All necessary details were already provided in the order and dispute.
Please respond publicly and clarify why the device has not been returned and why no refund has been issued after more than 40 days in your “maintenance center”.
The case is already reported to the competent authorities and I expect a lawful resolution.

[Sergiusz Gobiecki @SergiuszGo38155]

If you want to talk, go ahead, but not via DM. Let's talk publicly and present our arguments. Mine are simple: the seller is not complying with the terms of the contract, which is why I terminated it. The shop is obliged to refund the purchase price. AliExpress and its seller are giving made-up reasons and trying to mislead me. I do not believe your twisted explanations, you are not credible. I have reported the matter to the DGCCF and am awaiting a resolution to the dispute.

[Sergiusz Gobiecki @SergiuszGo38155]

Public warning for buyers:
Defective laptop → sent to service → kept for over 40 days.
Returned to me instead of refunding.
I refused delivery (long repair time = right to refund under EU law).
Seller refused to return my money.
AliExpress claims the seller “fulfilled obligations” and tells me to negotiate.
Bonus:
After I reported the case to EU consumer institutions, the seller disappeared from AliExpress.
Identical stores are still operating under different names, same VAT number, same warehouse in Germany.
This is not buyer protection. This is platform protection.

[Sergiusz Gobiecki @SergiuszGo38155]

Warning to buyers:
My laptop was held in “after-sales service” for over 40 days.
When I refused to wait any longer, the seller sent the device back but never refunded my money.
AliExpress claims the seller “fulfilled the contract” and tells me to negotiate with the seller.
After I contacted consumer protection institutions (incl. European Consumer Centre), the seller disappeared from AliExpress.
Draw your own conclusions.

[Sergiusz Gobiecki @SergiuszGo38155]

@AliExpress_EN