Agentforce Service

Connected service on every channel. Service that never sleeps.

Need help? Contact @AskSalesforce for support.

[Agentforce Service @ServiceCloud]

ITSM migrations aren't supposed to be fast. ⚡

200 Agentforce IT Service customers say otherwise.

The bottleneck was never the technology. It was the absence of a proven playbook. That playbook now exists.

See how they're doing it in this @techzine article: https://t.co/G7gozTTwty

[Trailhead @trailhead]

Getting started with AI shouldn’t feel intimidating. 🌱

The AI Foundations Trail makes AI learning accessible with hands-on, beginner-friendly content designed to help anyone start building confidence in the Agentic AI era.

Start today: https://t.co/Jrz1hKOhjp

[Agentforce Service @ServiceCloud]

You don't have to replace Open CTI to get AI working on your voice channel. 📞

Most contact center teams assume modernizing means a full rip-and-replace project.

This session makes the case for a different path: real-time agent assist, context-rich escalation, and 20%+ reductions in call handle time, added on top of what you've already built.

Join @Vonage and @salesforce leaders on June 10 to walk through how: https://t.co/zIH3DZRKCe

[Agentforce Service @ServiceCloud]

Your field tech pulls up to a job knowing the equipment history. The contact center rep who handled the same customer yesterday? Still in a different system. 🔧

Mobile workers lose 7+ hours a week to admin tasks that shouldn't exist. Field and service data sit in parallel silos. AI trains on the gaps.

@salesforce Field Service and Operations CCO Paul Whitelam, makes the case for why this matters and @forrester measured what fixing it is worth: 195% ROI over three years. 🚀

Check out unified Agentforce Service and Field Service: https://t.co/jBFvcVQqyH

[Agentforce Service @ServiceCloud]

Discover three ways @GEAppliancesCo turned field service into a growth engine. 💪

On June 4, GE leaders will explain how they did it. Agentforce Field Service and Operations leaders will show how Agentforce powers it.

On the agenda:
🔹 Connecting the asset lifecycle from pre-sales through renewal.
🔹 Acting on asset data before a customer knows there's a problem.
🔹 Making proactive service a process, not a lucky moment.

Save your spot: https://t.co/dMiE9u56bH

[Agentforce Service @ServiceCloud]

AI agent adoption in service: 39% in 2025. 66% in 2026. A 70% jump in one year. 🚀

The prediction phase is over.

Watch this State of Service: AI Agents Edition on-demand session today: https://t.co/DinlXIvezW

[Agentforce Service @ServiceCloud]

30,000 minutes of labor every day.

That's what PenFed is reclaiming with Agentforce Service.

One of the largest credit unions in the US. Nearly 3 million members. Three Agentforce agents running across their support operations.

Q1 FY27 also delivered, on our own help line:

• https://t.co/iRIZOzpxoz: 4 million inquiries handled autonomously since launch
• 1-800-NO-SOFTWARE: 100% of North American calls now powered by Agentforce

Service is where AI got real first. It's still where the agentic enterprise begins.

[Marc Benioff @Benioff]

🍹Saasparillas flowing, saaspocalypse in full swing 😂
We’re getting sassy with unstoppable momentum.
Salesforce just dropped an absolute monster Q1:
📈 Record revenue: $11.13B (+13% YoY)
💰 Operating cash flow: $6.7B
🤖 Agentforce ARR just crossed $1B
Combined with Data 360 and Informatica, we’re now at $3.4B in AI + Data ARR.
We’re not just talking about the agentic future — we’re delivering it. The #1 Agentic CRM, powering the shift to agentic enterprises at scale.
The momentum is real. The future is unstoppable. 🔥
#Agentforce #Salesforce #AI #EnterpriseSoftware

[Agentforce Service @ServiceCloud]

The best service teams are doing more than ever because AI is right there with them.

At #CNX26 in Chicago on June 3–4, four teams will show how they're using Agentforce to give their people more time, context, and impact:

🔹 Great Wolf Lodge: AI and staff working together to deliver seamless guest experiences.
🔹 Big Joe Forklifts: Human expertise + AI speed, at scale.
🔹 Andersen Tax: Empowering service teams to become a growth engine.
🔹 Warren CAT: Harnessing customer data in the field to turn every service visit into a personalized moment.

If you're building a team where humans and AI make each other better, this is the place to be.

See the full agenda and register: https://t.co/tlx2O8u0Zt

[Agentforce Service @ServiceCloud]

More field service visits don't mean more revenue. More context does. 🛠️

69% of service leaders say revenue targets went up this year. But most field service orgs are still running reactive maintenance — close the ticket, miss the upsell, miss the renewal, miss the proactive flag that keeps the contract alive.

@GEAppliancesCo changed that by connecting asset health data to customer context.

GE Appliance leaders join @salesforce Field Service and Operations experts on June 4 to walk through how.

Register today: https://t.co/Af4lOZY1MM

[Agentforce Service @ServiceCloud]

Deploying AI agents isn't the hard part. 🤔

Getting your team and leaders to work effectively alongside them is.

In her new blog, Agentforce Service CMO Annie Weinberger says, "I've had to build new skills and rethink how I lead in an agentic world. It's made me better at my job."

66% of service orgs are already running agentic AI. Red Argyle pushed case deflection from 50% to 71%, within hours, just by iterating.

Learn more about the State of Service: AI Agents Edition: https://t.co/Kogkqk9YoL

[Salesforce News & Insights @SalesforceNews]

From the State of Service report: After they deploy AI agents, customer service organizations report that the #1 improved KPI is customer satisfaction — ahead of service rep productivity, average handle time, customer retention, and first-response time.

https://t.co/CydSrFAZXK

[Agentforce Service @ServiceCloud]

Customer service AI agents: officially mainstream. 😎

In the past year:
🤖 AI agent adoption went from 39% to 66%.
🤖 70% of orgs that deployed saw measurable value within 60 days.
🤖 The #1 improved KPI = customer satisfaction, ahead of handle time, productivity, and first response time.

@salesforce surveyed more than 3,000 service pros worldwide for the State of Service: AI Agents Edition.

The era of pilot programs is over. Learn more: https://t.co/y4w29F8Uzr

[Agentforce Service @ServiceCloud]

Cutting service costs and increasing customer loyalty doesn't have to be a trade-off. 🤔

They look like opposites because most contact centers run AI and CRM as separate systems. Service reps answer cold. Customers repeat themselves. More transfers, more callbacks, CSAT stuck.

Agentforce Contact Center closes the gap. AI agents with the full customer record resolve on the first touch, not the third. CSAT up 75%.

Turn your contact center into a loyalty engine: https://t.co/PXK5DQ7h05

[Agentforce Service @ServiceCloud]

Most service orgs have now deployed AI agents. The ones worth learning from have figured out what happens next. 📊

On May 21, leaders from @salesforce and @indeed get specific on what that looks like. Plus, get State of Service research from more than 3,000 professionals across 13 countries, and learnings + insights from the world’s #1 job site.

Save your spot: https://t.co/MCUklNGdgg

[Agentforce Service @ServiceCloud]

When your people and AI work together, great things happen for customers. ✨

Great Wolf Lodge, Big Joe Forklifts, Andersen Tax, and Warren CAT will be at #CNX26 in Chicago on June 3–4 to share how their people and Agentforce work together and what that means for their customers.

No hypotheticals or roadmaps. Just what's working, from the humans running it.

Come hear it for yourself: https://t.co/tlx2O8u0Zt

[Agentforce Service @ServiceCloud]

When does IT service begin? For most teams, after something breaks.

But with observability, unified data, and AI agents, service starts before the ticket.

That's the shift the latest IT Service Spotlight Newsletter is tracking.

Inside this edition:
➡️ What @salesforce Headless 360 means for agent-ready architecture.
➡️ A sneak peek at the Agentic IT Service Guide.
➡️ Learn how Salesforce HR handled 200K+ employee conversations with a 96% self-service rate.

Dive into the latest IT Service Spotlight: https://t.co/QxV3jdU5e0

[Agentforce Service @ServiceCloud]

Faster triage. Smarter resolutions. Happier customers. 🤝

The Agentic Workflow Automation Quest is live through May 31!

Build a use case with Prompt Builder + Agentforce Grid and enter for a chance to win* 1 of 65 $200 Salesforce Certification Vouchers.

Agentforce Grid supports 120+ invocable actions, intelligent case routing, SLA alerts, and service digests, all automated.

🚀 Get started today: https://t.co/BSruRLfB0d

*Restrictions apply. See official rules. https://t.co/9DOCT1LjaB

[Agentforce Service @ServiceCloud]

The field service AI playbook is taking shape. 📋

85% of field service leaders plan to increase AI investments this year. The top use cases they're prioritizing:

🔍 Knowledge retrieval
👷 Technician utilization
📦 Parts inventory management
⚙️ Predictive maintenance
👁️ Visual diagnosis and AR-guidance

AI agents are expected to deliver a 20% boost in operational improvements and a 15% increase in upsell revenue.

Download the Guide to Agentic Field Service Operations: https://t.co/I0wbd8j7wG

[Agentforce Service @ServiceCloud]

Why are IT teams still playing traffic control for every incoming ticket? It's a design flaw. 🤔

Manual assignment. Wrong-team escalations. Root-cause analysis done by hand.

Agentforce IT Service was built differently: Specialized AI agents for software, access, and hardware plus automated root-cause analysis and smarter incident routing.

Join @salesforce product leaders for a live Serviceblazer meetup on May 21 at 9 a.m. PT / 12 p.m. ET featuring a live demo and Q&A.

Don't miss this session. It won't be recorded.

Save your spot today: https://t.co/jG2u2kscKa

[Agentforce Service @ServiceCloud]

Financial service firms guard against every kind of risk. But most haven't closed the gap in after-hours IT support. 🏦

When a trading desk freezes overnight or a mortgage portal goes dark before the market opens, a ticket queue and a business-hours response window won't fix it.

That's the operational gap Agentforce IT Service is built to close.

On May 14, @salesforce leaders will walk through what agentic IT service looks like in practice for regulated environments.

Save your spot: https://t.co/PUlIbh9R8W