ServiceNow ANZ

The world works with ServiceNow. Our cloud-based platform and solutions deliver digital experiences that help people do their best work.

[ServiceNow ANZ @ServiceNowANZ]

Our very own, Colin Fleming made it clear: most orgs are stuck in proof-of-concept ‘purgatory’, pilots everywhere, progress nowhere.

The leaders? One platform. One vision. Real outcomes.

How are you putting AI to work?

#WorldForumSydney

[ServiceNow ANZ @ServiceNowANZ]

Strutting our way into #WorldForumSydney!

https://t.co/eCRXeY5NwH

[ServiceNow ANZ @ServiceNowANZ]

AI investment is booming… but results? Not so much.
Australia’s maturity score just dropped 10 points this year. 📉

Ambition is sky-high. But impact? Still grounded.

What’s holding us back, and how do we fix it? Dive into the latest Enterprise AI Maturity Index to find out more 👉🏻 https://t.co/WENmboLdLu

#PutAIToWorkForPeople

[ServiceNow ANZ @ServiceNowANZ]

At #WorldForumSydney, we’re diving into how AI is delivering real results, what great customer experience actually looks like, and why speed and simplicity are non-negotiable.

No buzzwords. Just better work.

It’s not too late to see what’s possible 👉 https://t.co/4cioL8fdXc

[ServiceNow ANZ @ServiceNowANZ]

What do Aussies want? Seamless customer service, easy-to-use tools, and 24/7 support.

When do they want it? NOW. 🙌

But here’s the thing: throwing more employees at the problem won’t fix it. Businesses need smarter solutions - ones that empower teams, improve efficiency, and deliver the effortless experiences customers expect.

Discover how Aussie expectations are reshaping customer service: https://t.co/CPFKnEOqz3

#CustomerExperience #CXTrends

[ServiceNow ANZ @ServiceNowANZ]

In a world where data drives decisions, it’s not just about having more—it’s about having the right data. 🚀

Dave Wright and Elisha Grace Harrington explore why understanding data retention policies is key to building smarter AI models and staying compliant.

#PutAIToWorkForPeople

[ServiceNow ANZ @ServiceNowANZ]

Efficiency isn’t just about speed, it’s about making work feel easier.

Right now, public sector customer service teams are stuck in the grind: juggling systems, chasing info, and battling disconnected processes.

Now imagine this: everything your team needs, right when they need it. Less chasing, more solving. Because when the right systems do the heavy lifting, everyone wins.

📊 Dive into the insights and see how public sector service can work better for everyone: https://t.co/fGGSt5eQc8

#CustomerExperience #CXTrends

[ServiceNow ANZ @ServiceNowANZ]

Wait times? Longer.
Aussie’s patience? Shorter.

The numbers don’t lie - Aussies are tired of waiting, and if they’re waiting on your business, they won’t stick around.

🔹 57% of Aussies would turn away from a business that is hard to contact

🔹 62% would leave a negative social media review following an unsatisfactory experience

🔹 80% would request a refund due to poor service

The reality? Every slow, disconnected interaction can lead to lost business.

💡 The opportunity? Businesses that deliver seamless, fast, and connected service don’t just keep customers—they win them.

Learn more: https://t.co/833Pw65rZU?

#CustomerExperience #CXTrends

[ServiceNow ANZ @ServiceNowANZ]

The connected world of AI is not just cutting costs, it's opening new doors for innovation and efficiency.

The same tech that predicts server failures can now foresee issues in manufacturing equipment, giving your business a competitive advantage, and boosting productivity.

Join Dave Wright and Elisha Harrington as they explore how AI is reshaping the future. 🚀

#PutAIToWorkForPeople

[ServiceNow ANZ @ServiceNowANZ]

Big thanks to every team member who makes this place so special! 🙏

Looking to take your career to the next level? We’re just getting started! Join us: https://t.co/N4AxFBpIRw

#LinkedInTopCompanies #LifeAtNow

[ServiceNow ANZ @ServiceNowANZ]

Aussie! Aussie! Aussie! Oi! Oi! Oi! 🇦🇺

We’re chuffed to be named LinkedIn’s #1 Top Company in Australia! 🎉 This recognition is really about the amazing people and culture we’ve built together. 🙌

[ServiceNow ANZ @ServiceNowANZ]

Time to make your business as smooth as your morning coffee. ☕ Discover why we’ve been named a Low-Code, No-Code platform leader in APAC by IDC https://t.co/P351NfCNMJ

[ServiceNow ANZ @ServiceNowANZ]

What’s better than a perfectly brewed cup of coffee? A perfectly brewed business solution—created by your team, without needing a single line of code. ☕🚀

[ServiceNow ANZ @ServiceNowANZ]

And here’s the fun part: Just like Shao Wei Tan, who built an app to take coffee orders with a few prompts (yes, really!), your team can solve everyday business challenges with ease. 😎

[ServiceNow ANZ @ServiceNowANZ]

Curious to learn more? https://t.co/v2M6WmUcIz

[ServiceNow ANZ @ServiceNowANZ]

In today’s fast-paced world, your customers expect nothing less than exceptional service. We're collaborating with contact centre as a service providers to deliver exactly that – streamlined, unified, and intelligent solutions that elevate every interaction.

[ServiceNow ANZ @ServiceNowANZ]

Discover how to create exceptional customer experiences by overcoming these hurdles: https://t.co/f8W8eD7jNi

[ServiceNow ANZ @ServiceNowANZ]

🚨 With 40% of CX leaders using five or more systems to manage customer service, fragmented technology is a significant hurdle.

This complexity results in slow resolutions and frustrated customers.

[ServiceNow ANZ @ServiceNowANZ]

🤖 Unifying your systems and streamlining workflows with AI can be the game changer you need.

Centralising customer service processes enhances efficiency, reduces wait times, and boosts satisfaction.