Service Works

Helping #publicservices & #socialhousing learn and apply #servicedesign principles in practice.

SDN Accredited Organisation

Newsletter

[𝕁𝕠 ℂ𝕒𝕣𝕥𝕖𝕣 @Jo_Carter64]

Intro to #ServiceDesign training course for #Government and #NotForProfit organisations starts 23 November.

Find out more...
https://t.co/oN1NDkWKep

Or find out what people say about it in the linked posts...

[Service Works @ServiceWorks4]

🌟 Dive into the world of #ServiceDesign with our interactive 3-part learning journey!

Perfect for not-for-profits and public sector professionals eager to spark change. 🚀

No prior knowledge is needed. https://t.co/VD1cCMnEr3
#Servicedesign #government #learning

[Service Works @ServiceWorks4]

💡 Join us this November for 3 sessions to discover the fundamentals of #ServiceDesign!
From theory to practice, we've got you covered.

Our facilitator @Jo_carter64 makes it all fun and understandable🤓 #LearnWithUs
https://t.co/VD1cCMnEr3

[Service Works @ServiceWorks4]

👍 Calling all not-for-profits and #PublicSector superstars!
This is a chance to level up your #ServiceDesign game 🚀
Book your spot now & let's learn together!
https://t.co/VD1cCMnEr3
👉 Looking for a deeper dive?
Check out our 6-month programme, "Service Design in Practice"

[Service Works @ServiceWorks4]

Thanks for having me!

[Community Housing Cymru @CHCymru]

The panel session with @RuthPower10 @hannahTPAScymru @planningaid @serviceworks4 has started.

Jo Carter @serviceworks said of working with tenants: "Every interaction with your residents gives an overall impression of your services, and can make the difference in outcomes."

[Service Works @ServiceWorks4]

@fifyhun M

[𝕁𝕠 ℂ𝕒𝕣𝕥𝕖𝕣 @Jo_Carter64]

This month's Service Design Insider is out simply brimming with inspo for people working in #government #socialhousing #charity

https://t.co/yLick8BqzR]
Mentions of
@GovCampCymru
@SDinGov
@privilegecafe_
@mulegirl
@Be_Minds

[𝕁𝕠 ℂ𝕒𝕣𝕥𝕖𝕣 @Jo_Carter64]

This month's #servicedesign Insider is out brimming with inspiration for people working in #government #charity #socialhousing

With mentions of @burgess_owen @TaraRhoseyn @TPXimpact @SDinGov @sheenapatel @GovCampCymru and more!

https://t.co/VklOFtye2l]

[Service Works @ServiceWorks4]

Last chance for GovCamp Cymru tickets at 5.30 pm today!!

Set your alarms!! ⏰🔔⏰🔔

And please share

[Gov Camp Cymru @GovCampCymru]

HEDDIW! : TODAY!

Bydd tocynnau olaf #GovCamp #Cymru ar gael am 5.30yp

/

Our last ticket release is today at 5.30pm #GCCy23

[Gov Camp Cymru @GovCampCymru]

Hey early birds!

Keep a close watch on your email, our linked in https://t.co/MrFscdv8N7
& on this feed because the earlybird #GovCamp Cymru tickets will be flying over very soon!

Here's where we'll be again from 0930h 23/6/23 @BizSpaceUK #Cardiff

Share the joy! #GCCy23

2/2

[Gov Camp Cymru @GovCampCymru]

Gennym ddyddiad - Dydd Gwener 23ain Mehefin 2023 - oes gennych chi gyfieithiad da ar gyfer :

"Save the Date"! & RT?

#GovCamp Cymru is coming to #Cardiff
Friday 23rd June 2023 @BizSpaceUK

#GCCy23

[Service Works @ServiceWorks4]

ServiceWorks just got shortlisted for a Startup of the Year award! In the B2B Services in Wales category.

I don't usually go in for competitions, but I guess my #servicedesign students' success stories must have caught someone's attention.

Wish us luck!
https://t.co/DykOgDp0gZ

[Service Works @ServiceWorks4]

February's Service Design Insider is out stuffed full of ideas to help you design public services that work

With mentions of @Be_Minds @markdalgarno @simon_penny @AdmiralPioneer @cdps_cymru

https://t.co/bqC5xHbFuR
#servicedesign #PublicSector

[𝕁𝕠 ℂ𝕒𝕣𝕥𝕖𝕣 @Jo_Carter64]

"I don’t mind letting myself down, but I wouldn’t want to let my team down”
(an early participant)

Find out how this quote influenced our thinking in 6 ways to make learning stick.
#5 Celebrations and accountability

https://t.co/jyKxs53IP3

[𝕁𝕠 ℂ𝕒𝕣𝕥𝕖𝕣 @Jo_Carter64]

6 ways to make learning stick...
#4: Reflection, reflection, reflection.

Making space and time for reflection helps embed learning for the long term.
https://t.co/jyKxs53IP3

[𝕁𝕠 ℂ𝕒𝕣𝕥𝕖𝕣 @Jo_Carter64]

6 ways to make learning stick...
There is not much worse than yawning your way through irrelevant, boring training sessions!
So, #3 is - Make the learning relatable and relevant.
https://t.co/jyKxs53IP3

[Jo Oliveira @JosieO09]

Brilliant Service Design training by the wonderful @Jo_Carter64 - highly recommend to support career growth and empowering better public services. 👀

[𝕁𝕠 ℂ𝕒𝕣𝕥𝕖𝕣 @Jo_Carter64]

6 ways to make #learning stick.
#2: Peer-to-peer learning matters as much, if not more than facilitator-participant learning.

Peers are able to empathise more readily with each other and work through challenges together.

This doesn’t happen by magic.
https://t.co/jyKxs54gEB

[Service Works @ServiceWorks4]

How to design effective learning programmes
- and what to look for if you want to participate in one that makes a difference to you

[𝕁���� ℂ𝕒𝕣𝕥𝕖𝕣 @Jo_Carter64]

6 ways to make learning stick
#1 - Measure what matters.

Bums on seats isn’t the intent of a learning programme nor the measure that matters.

What matters is that people absorb the learning and make a shift in the way they work.
https://t.co/jyKxs53IP3

[Service Works @ServiceWorks4]

Check out the latest article in my newsletter: Service design news for people working in Councils, Government, Housing Associations and Charities - October 2022 https://t.co/feKOTLt5U1 via @LinkedIn