ServiceXRG

Helping Companies Retain and Grow Recurring Revenue Through Excellence in Support and Customer Success | CX | Experience + Expertise + Authoritative Research

[ServiceXRG @ServiceXRG]

Subscribe for current insights and thought leadership on critical #Support and #CustomerSuccess topics: https://t.co/3zNOmFtOC3

[ServiceXRG @ServiceXRG]

ServiceXRG News & Insights - Service Built For Success - https://t.co/000wfJQk26

[ServiceXRG @ServiceXRG]

When service strategy, capabilities, and activities are unified and coordinated, the service motion delivers better business outcomes - More https://t.co/RfA0SFZ7hx

[ServiceXRG @ServiceXRG]

Inaccurate measurement of #ServiceDeflection can skew your assessment of #SelfHelp and #ServiceAutomation.

Good news: We have a proven reliable formula: https://t.co/e0hgVLbwkb

#CustomerService #TechnicalSupport #RecurringRevenue #CustomerLifetimeValue #CX #CustomerExperience

[ServiceXRG @ServiceXRG]

Only your customers can define what #CustomerSuccess REALLY means for your company.

https://t.co/2SxD0zXnEV

#ServiceSuccess #CX #CustomerRetention #TechnicalSupport #CustomerExperience #CustomerEngagement #CustomerSupport #LifetimeCustomerValue

[ServiceXRG @ServiceXRG]

What can you do as a #support leader to increase #deflection rates? Our CEO Tom Sweeny suggests 3 areas of attention.

https://t.co/pKtjynwYqR

#CX #CustomerRetention #CustomerExperience #CustomerEngagement #CustomerSupport #RecurringRevenue #LifetimeCustomerValue

[ServiceXRG @ServiceXRG]

With all your customer metrics, what do you REALLY know about your #CustomerRelationships?

https://t.co/4dv5ESpyz6

#CX #CustomerRetention #CustomerExperience #CustomerSupport #LifetimeCustomerValue

[ServiceXRG @ServiceXRG]

"The subscription wave is going to force every company to acknowledge the significance of #CustomerService."

Listen now: https://t.co/0mrJ476knW

#CX #CustomerRetention #CustomerExperience #RecurringRevenue #LifetimeCustomerValue

[ServiceXRG @ServiceXRG]

Are you extracting full value from your #Support knowledge base? If you're trying to scale support, you should be!

https://t.co/uYPgK4hNWN

#ServiceSuccess #CX #CustomerRetention #TechnicalSupport #CustomerExperience #CustomerEngagement #CustomerSupport #LifetimeCustomerValue

[ServiceXRG @ServiceXRG]

Inactive customers are more likely to churn. Keep in touch to keep #CustomerRelationships strong:

https://t.co/j5g1gRWTng

#ServiceSuccess #CX #CustomerRetention #TechnicalSupport #CustomerExperience #CustomerEngagement #CustomerSupport #LifetimeCustomerValue

[ServiceXRG @ServiceXRG]

#Support Leaders: As you work to raise self-service deflection rates, keep in mind the unintended consequences.

https://t.co/CGyH6PWhzP

#CX #CustomerRetention #TechnicalSupport #CustomerExperience #CustomerEngagement #CustomerSupport #RecurringRevenue #LifetimeCustomerValue

[ServiceXRG @ServiceXRG]

As customer demand for #techsupport steadily increases, what are your options for scaling #support?

https://t.co/RaXu8HWjFt

#CX #CustomerRetention #CustomerExperience #CustomerEngagement #CustomerSupport #RecurringRevenue #LifetimeCustomerValue

[ServiceXRG @ServiceXRG]

Here's a proven #Support pricing model. Could it work for your organization? What's been successful for you?

https://t.co/EFALd7XPKs

#RecurringRevenue #CX #CustomerRetention #CustomerExperience #CustomerSupport #LifetimeCustomerValue

[ServiceXRG @ServiceXRG]

80%. Watch that number.

If your Support or maintenance contract renewal rates are sub-80%, then your recurring revenue targets are in jeopardy.

https://t.co/ldnzTVHKKX

#CustomerSuccess #CX #CustomerRetention #CustomerExperience #LifetimeCustomerValue

[ServiceXRG @ServiceXRG]

Our COO Melissa Sweeny outlines 8 proven onboarding practices for #CustomerSuccess. (What's working in your organization?)

https://t.co/65Ir2D9fV0

#CX #CustomerRetention #CustomerExperience #CustomerEngagement #CustomerSupport #RecurringRevenue #LifetimeCustomerValue

[ArenaCX @arenacx]

Since the start of the pandemic, businesses and customers have become increasingly reliant on #selfservice knowledge bases.

But are you getting the most out of yours? Maximize your #knowledgemanagement #ROI with insights from our friends at @ServiceXRG

https://t.co/Tj6lj8GTuS

[ServiceXRG @ServiceXRG]

On any journey, you have to make sure you're staying on the right road. #CustomerSuccess is the same way:

https://t.co/xyzRU4J8Nm

CX #CustomerRetention #CustomerExperience #CustomerEngagement #CustomerSupport #RecurringRevenue #LifetimeCustomerValue

[ServiceXRG @ServiceXRG]

#CustomerSuccess is no accident—and it's your customers, not your company, who defines "success."

https://t.co/2SxD0zXnEV

#ServiceSuccess #CX #CustomerRetention #TechnicalSupport #CustomerExperience #CustomerEngagement #CustomerSupport #LifetimeCustomerValue

[ServiceXRG @ServiceXRG]

What can you do as a #support leader to increase #SelfService #deflection rates? Our CEO Tom Sweeny suggests 3 areas of attention: https://t.co/pKtjynwYqR

#CX #CustomerRetention #CustomerExperience #CustomerEngagement #CustomerSupport #RecurringRevenue #LifetimeCustomerValue

[ServiceXRG @ServiceXRG]

#CustomerSuccess starts with the handoff from Sales to Service. (What's working in your organization?)

https://t.co/udDg62R3a3

#CX #CustomerRetention #CustomerExperience #CustomerEngagement #CustomerSupport #RecurringRevenue #LifetimeCustomerValue

[ServiceXRG @ServiceXRG]

80%. Watch that number.

If your Support or maintenance contract renewal rates are sub-80%, then your recurring revenue targets are in jeopardy.

https://t.co/ldnzTVHKKX

#CustomerSuccess #CX #CustomerRetention #CustomerExperience #LifetimeCustomerValue