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Cutting-edge artificial intelligence that helps automate and augment human processes, knowledge and service desk activity for ITSM and ESM teams.

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"Increasing infrastructure automation will help enterprises achieve cost optimization, flexibility, and efficiency", according to a @Gartner_inc report. #Automation https://t.co/PrwSZ8Mbcu

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Fifty-two percent (52%) of companies accelerated their AI adoption plans because of the Covid crisis. #ArtificialIntelligence
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Can ITSM ever be a no-brainer? Learn how automation, AI, and ITIL are reinventing ITSM. [Report] #AI #ServiceManagement https://t.co/09xCm9zuUe

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Did you know? Increasing customer retention rates by 5% can increase profits by up to 75%. [Customer Success Box] #CustomerRetention #CustomerSuccess
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Are you keeping up with these 3 workflow automation trends? This @ForbesTech article says you should! https://t.co/FAk8lPletu

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One of the most important functions of AI is to give human ITSM workers access to insights they need to make key business decisions. #AI #ServiceManagement https://t.co/SsE1VaQ0CZ

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Did you know? AISM is the application of artificial intelligence (AI) to service management, sometimes known as AITSM. #ServiceManagement https://t.co/0utXirHAN6

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Direct digital transformation investment will reach $6.8 trillion in 2023. #DigitalTransformation https://t.co/PmUyAAiERa

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To meet customer expectations, IT must be able to rise to the challenge of delivering solutions at market speed. [KPMG] https://t.co/qlKBQuFqmw

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The most commonly shared ESM capabilities include incident management, service request management, and asset management. #ServiceManagement https://t.co/YB7YPTf5fM

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Most executives (74%) anticipate AI will make business processes more efficient. [The AI Journal] #ArtificialIntelligence #Automation https://t.co/vbWVXubDqW

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Who are your customers? 95% of ITSM pros view the people they serve within their organizations as customers. #ServiceManagement https://t.co/Txy5wdDyPy

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The global Cloud ITSM market size is expected to grow from USD 4.7 billion in 2020 to USD 12.2 billion by 2025. #ITSM #ServiceManagement
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Your quick guide to the technologies that will drive digital business and innovation over the next 3 to 5 years. [Report] #DigitalInnovation https://t.co/9rTLeWLprX

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Hyperautomation has been the top ITSM trend for years. Here's everything you want to know about it. #HyperAutomation https://t.co/hgSLmlAoeh

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In 2021, intelligent automation was a top priority for 75% of enterprises, according to @forrester research. #Automation #AI https://t.co/cB1Kkaq1bw

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80% of ITSM and ITOM managers say modernizing their capabilities is either critical or very important. https://t.co/lz7j2thm0I

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Are you facing these 5 ITSM hurdles? This a great CIO article on common ITSM roadblocks and how to overcome them. https://t.co/ijtsIfS3S0

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With no-code ITSM, you can quickly build out integrations using common systems such as MS Teams, Slack, Office365, Salesforce, and hundreds more #ServiceManagement https://t.co/zdHGvEbzpv