Stephen Grooms

[Stephen Grooms @Sg9765]

NICE & @LiveVox unite for the most comprehensive portfolio of AI-powered proactive outreach available today.

Discover how to revolutionize and scale your outbound CX >> https://t.co/tSV7hEtuAK

[Stephen Grooms @Sg9765]

Proud to share that NICE has received the highest overall ranking out of 22 vendors evaluated in the Ventana Research 2023 Buyers Guide for Contact Center Suites.

[Stephen Grooms @Sg9765]

Riding the AI innovation wave requires a solid game plan. Think big picture to rightsize your AI with these top five steps. Find out how in our #IgniteCXInsights newsletter >> https://t.co/i26I0PI6B9

#ArtificialIntelligence #CustomerExperience

[Stephen Grooms @Sg9765]

NICE ContactEngine receives Digital Transformation Project of the Year Honors from Digital Revolution Awards for conversational AI.

Read more 👉 https://t.co/VY7HekGhCT

[Stephen Grooms @Sg9765]

@SDPrepInsider Shoot me a message, Kearny has a school you can speak with.

[Stephen Grooms @Sg9765]

@SDPrepInsider @MrCped @sdfootball @cifsds @MrCped so proud of you and what you have accomplished.

[Stephen Grooms @Sg9765]

@DavidFrerker we have always has great special teams.

[David Frerker @DavidFrerker]

Did a mini photoshoot with the @LJHSVIKINGFB long snapper prior to yesterday's game. Was testing out the new RF 16mm 2.8. Nice lens.

[Stephen Grooms @Sg9765]

@DavidFrerker Love what you do in support of our Viking family. @CoachRoachLJ keep it going, exciting, fun and winning. Yes, you can have shown you can do all 3.

[David Frerker @DavidFrerker]

A few images from @LJHSVIKINGFB pregame. Always the best lighting for 📸's is pregame. @TheRealChris_V always has the boys ready to go.

[Stephen Grooms @Sg9765]

Download your copy of the 2023 Gartner® Magic Quadrant™ for CCaaS report for an independent evaluation of #CCaaS vendors by @Gartner_inc >> https://t.co/Qx6NzSqOif

[jabrils @jabrils_]

I made AI Barbie chat with AI Oppenheimer about sharing an opening weekend 👀

[Stephen Grooms @Sg9765]

We are thrilled to announce the launch of ElevateAI “1K Every Day.”

This groundbreaking AI initiative grants brands 1,000 interactions per day with ElevateAI’s free AI-powered transcription services and CX AI models.

Learn more 👉 https://t.co/Zy6Gx1Si6w

[Stephen Grooms @Sg9765]

Generative AI will transform online customer service to the point that users won't be able to tell if they are talking to a human or a chatbot, says @Barry__Cooper in @Forbes.

Find out what other technology evolutions are coming 👉 https://t.co/HhRbb2kUFW

[Stephen Grooms @Sg9765]

Flag customers on any issues before they need to reach out.

Drive desired outcomes of digital engagement strategy.

Watch the video 👉 https://t.co/cizqHT2iBs

[Stephen Grooms @Sg9765]

Our CMO, @EinatWeiss, joined CEO & Principal Analyst of @Metrigy, @RGareiss, for a fascinating discussion on being an executive at NICE and her secrets to success in marketing.

Hear all the details on the #MetriSight podcast >> https://t.co/54rLKSBWEm

#MakeExperiencesFlow

[Stephen Grooms @Sg9765]

Discover the top 10 digital and self-service innovations to optimize your contact center delivery and maximize your customer experience. Watch the video >> https://t.co/Wpd7VBlpCk

[Stephen Grooms @Sg9765]

Cross the finish line The NICE Way!

Cross as many checkpoints as possible in 60 seconds. Watch out for unexpected obstacles in your path!

Nike by You sneakers are on the line. Play now >> https://t.co/V7od0vcOQG

#CustomerExperience #TheNICEWay

[Stephen Grooms @Sg9765]

Learn how NICE CXone Feedback Management helped background check provider @HireRight transform overall customer satisfaction, agent professionalism, NPS and issue resolution.

Watch the video >> https://t.co/8IHFuA1pQk

#VoiceOftheCustomer #MakeExperiencesFlow

[Stephen Grooms @Sg9765]

NICE's Darren John Rushworth spoke to @kaumudi about effective use of omnichannel in creating next-gen customer experiences to keep consumers smiling. 

Get the insights via @MartechVibe 👉 https://t.co/soXa4ypMze

[Stephen Grooms @Sg9765]

NICE CXone is hiring! Great Remote job, with a great company. Complete training program for Customer Service Centric Professionals.
https://t.co/4HP3AR1ocu #job

[Stephen Grooms @Sg9765]

Yes, customer effort is important to customer retention … just not in the way most people think. In this world of high consumer expectations, effortless resolutions may have become table stakes.

Read more 👇 https://t.co/q4oQqoQjoO

#MakeExperiencesFlow #CXi