SHAILESH PANCHAL

[SHAILESH PANCHAL @ShaileshP1012]

Dear @SamsungIndia
@SamsungMobile I am writing to express my ongoing frustration and disappointment regarding the build quality and recurring issues with my Galaxy S23 Ultra.

[SHAILESH PANCHAL @ShaileshP1012]

@SamsungIndia @SamsungMobile @SamsungIndia @SamsungMobile @SamsungIndiaSupport I’m escalating a critical issue with my Galaxy S23 Ultra (SM-S918BZGCINS), which developed a non-functional touchscreen and a burnt S-Pen — all without any physical or liquid damage.

[SHAILESH PANCHAL @ShaileshP1012]

Dear @SamsungIndia
@SamsungMobile I am writing to express my ongoing frustration and disappointment regarding the build quality and recurring issues with my Galaxy S23 Ultra.

[SHAILESH PANCHAL @ShaileshP1012]

@SamsungIndia @SamsungMobile Extremely disappointed with @SamsungIndia's response regarding my Galaxy S23 Ultra where the touch stopped working and S-Pen burned, clearly a hardware defect, yet only a 25% repair discount is offered? Unacceptable for a flagship device. Its been a week I'm seeking for updates

[SHAILESH PANCHAL @ShaileshP1012]

@SamsungIndia @SamsungMobile It's been more than 24hours, i have posted my concern and my personal details are also shared in DM. Still I haven't received a single call for the resolution. Is this a way Samsung treating it's customer? @SamsungIndia @SamsungMobile

[SHAILESH PANCHAL @ShaileshP1012]

@SamsungIndia @SamsungMobile Detailed concern is already well explained in my post. I have shared my personal details in message.

[SHAILESH PANCHAL @ShaileshP1012]

@SamsungIndia @SamsungMobile Hello @SamsungMobile @SamsungMobile any updates please?

[SHAILESH PANCHAL @ShaileshP1012]

Dear @SamsungIndia
@SamsungMobile
I'm writing to express my deep disappointment with the build quality of my S23 Ultra. PFA photos for detailed explanation.
I expect a prompt and positive response regarding a solution for my cracked screen.
Thanks in advance.

[SHAILESH PANCHAL @ShaileshP1012]

@SamsungIndia @SamsungMobile @SamsungIndia @SamsungMobile
Please find my concerns in attached screenshots

[SHAILESH PANCHAL @ShaileshP1012]

@SamsungIndia @SamsungMobile Contact details shared on DM