Hi @NotAuntBessies, we're sorry to hear about the unexpected charge and understand why this has been concerning. We'd like the opportunity to look into this for you. Please send us a DM with the email address associated with your account, and we'll be happy to investigate and assist further. ππΈ
@peacenicsta Hi Nicola! We'd like the opportunity to help. Please send us a DM with your order details or the email address associated with your account so we can check it for you. Thank you for bearing with us.
@peacenicsta Hi Nicola! We're here to help you. And we'd like the opportunity to assist. Please send us a DM with your order details so we can look into this and assist you further.
@kellymooresays Hi Kelly! We understand your concern that you weren't able to cancel your order. Please send us a DM with your order details so we can review this and assist you further.
@DietraMiles Hi Dietra, we're sorry for the confusion. We understand your concern and want to help. Please send us a DM here: https://t.co/ILKfQyfvvk so we can take a closer look at your order and assist you.π
@mrstwarn Hello Shaniqua, we're sorry you're having trouble with your email address while trying to place your order. We'd be happy to help. Please send us a DM with a screenshot of the error message so we can take a closer look and assist you further. β¨
@marylou4032 Hello Maryam, we're sorry to hear you're having trouble getting your billing issue resolved. We'd be happy to look into this for you. Please send us a DM with the email address associated with your order so we can investigate and assist you further. π
Hi Julie, we hear you. We understand how upsetting this must be, and we'd like the opportunity to look into it for you. Please send us a DM here: https://t.co/jzPgXej6pX with the email address associated with your account so we can review what happened and help get this sorted as quickly as possible.
Hi @iamlatricia, we're sorry for the disappointment this has caused. We know how concerning this is. We've escalated your concern to the appropriate team to help resolve this as soon as possible. In the meantime, please keep an eye on your inbox and spam folder for updates from us.
Hi Moisha, we're sorry to hear about your experience. We'd be happy to take a closer look at those charges for you. You can manage or cancel your membership anytime under "Manage Memberships" in My Account. Please send us a DM with the email address used for your purchase here: https://t.co/jzPgXej6pX so we can review your account and help with any membership or subscription concerns. π
Hi @daisydoo4586, we're sorry to hear about your experience and appreciate you sharing your concerns. We understand why you'd want answers, especially after trying to reach us through multiple channels. Please send us a DM so we can review your situation further and assist you directly. π
Hi Lynn. We're truly sorry to hear about your experience and we understand where you are coming from. This is not the experience we want for our customers. We'd like the opportunity to look into both your membership and product concerns and see how we can help. Please send us a DM with your order details, and our team will do its best to assist you.
@mktldr Hi @mktldr, thank you for bringing this to our attention. π We can assure you that this is the official Shapermint account. If you have any concerns or questions, please feel free to send us a DM, and our team will be happy to assist. π
Hi Michelle, weβre really sorry to hear about your experience, especially with the return process and difficulty reaching support. Please send us a DM with the email address linked to your order along with the reason youβd like to return the bras, and weβll be happy to assist you. π
@eileenwanita@VampErotica69 Hi Eileen, we love hearing this! π So happy youβre enjoying the fit and lift of your Shapermint bras without the underwire. Thanks so much for sharing your experience with us. β¨